Me and my partner stayed here one night for a short spa break as we found a good deal with Expedia. It is a lovely heritage hotel with very authentic Tudor style features. The staff were very friendly and we thoroughly enjoyed our stay. I had a very lovely facial at the spa and we both enjoyed the facilities. There are plenty of places to relax and get free water, tea and coffee in the spa. The staff were also cleaning regularly which was good to see. The pool was on the cold side; would be nice if this was heated but there are lovely outdoor and indoor hot tubs which are great to relax in. The spa is also a bit of walk from the actual hotel which isn’t great if it’s raining but there are free umbrellas provided at the hotel entrance. We had breakfast included in our stay which was really tasty and great views from the restaurant overlooking the rolling hills. We stayed in a cosy room which was lovely and had nice touches such as handmade biscuits. The only mistake we made was not requesting a shower room at the time of booking which is what let this stay down slightly so this is something to be mindful of if you prefer this.

Visited yesterday for a ‘spafternoon tea’. The afternoon started with a lovely massage, then use of the spa all afternoon. It was very clean, quiet, with lots of quiet space to relax and enjoy complimentary drinks. We then finished the day with an afternoon tea at the hotel which was delicious and they were able to meet our dietary requirements (veggie/vegan) the room was very atmospheric: old and dark and warm.

The staff both in the spa and in the restaurant were absolutely fantastic, so helpful and made us feel very well looked after. The young gentleman in the restaurant was particularly welcoming.

Overall we felt it was good value although we were charged nearly £9 for some nachos (!!) and there did appear to be people working on laptops in the reception of the spa which was off putting.

This was our second visit to the Ockenden for a couple of years.
It is without doubt a beautiful place to relax, in a stunning setting and the rooms have great character.
The service provided by all the staff was exceptional and on par with any 5 star hotel we have visited around the world.
Especially the care, friendly approachable nature of the managers (Sarah and Flavi) who made our stay truly wonderful - the owners should be proud to have such a great team maintaining the quality and reputation of the hotel. We cannot wait for our next visit!