Okandean Manor Hotel presents a delightful setting, nestled amidst breathtaking landscapes, with a spa that promises tranquility and beauty. However, my recent experience highlighted some discrepancies in service that fell short of the hotel's own high standards.

The spa, while visually appealing, was staffed by a notably young and seemingly untrained team. The massage therapist, though earnest, lacked the experience needed to deliver an effective massage, which detracted from the overall relaxation promised. This theme of inexperience extended to the hotel's restaurant. Despite an impressive selection of wines, the youthful staff struggled to advise on choices, specifically regarding wines with lower sulfates—a disappointment for those with sensitivities.

Service lapses were evident: we found ourselves self-seating at the restaurant, retrieving our own wine from the bar, and, in a particularly notable lapse, we had to approach the hotel reception to request that our order be taken. This level of self-service did not align with the premium positioning of Okandean Manor.

On a positive note, the food itself was fantastic, a testament to the kitchen's prowess. It's clear that Okandean Manor has potential, underscored by its setting and facilities. However, the service component urgently requires attention. Employing young staff is commendable for fostering growth and opportunity, but without adequate oversight from experienced personnel, the service fails to meet the high standards the hotel prides itself on. It is essential for the management to balance youthful enthusiasm with skilled guidance to ensure the luxury experience guests expect.

Me and my partner stayed here one night for a short spa break as we found a good deal with Expedia. It is a lovely heritage hotel with very authentic Tudor style features. The staff were very friendly and we thoroughly enjoyed our stay. I had a very lovely facial at the spa and we both enjoyed the facilities. There are plenty of places to relax and get free water, tea and coffee in the spa. The staff were also cleaning regularly which was good to see. The pool was on the cold side; would be nice if this was heated but there are lovely outdoor and indoor hot tubs which are great to relax in. The spa is also a bit of walk from the actual hotel which isn’t great if it’s raining but there are free umbrellas provided at the hotel entrance. We had breakfast included in our stay which was really tasty and great views from the restaurant overlooking the rolling hills. We stayed in a cosy room which was lovely and had nice touches such as handmade biscuits. The only mistake we made was not requesting a shower room at the time of booking which is what let this stay down slightly so this is something to be mindful of if you prefer this.

Visited yesterday for a ‘spafternoon tea’. The afternoon started with a lovely massage, then use of the spa all afternoon. It was very clean, quiet, with lots of quiet space to relax and enjoy complimentary drinks. We then finished the day with an afternoon tea at the hotel which was delicious and they were able to meet our dietary requirements (veggie/vegan) the room was very atmospheric: old and dark and warm.

The staff both in the spa and in the restaurant were absolutely fantastic, so helpful and made us feel very well looked after. The young gentleman in the restaurant was particularly welcoming.

Overall we felt it was good value although we were charged nearly £9 for some nachos (!!) and there did appear to be people working on laptops in the reception of the spa which was off putting.