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helenjmoffat

Beautiful setting

4.0 of 5 bubblesReviewed May 25, 2024
The hotel is in a beautiful setting within its own gardens and the South Downs in the distance. The staff are all very helpful, welcoming and personable. The food is wonderful and the local wines are delicious . The rooms are a good size with all amenities you would need and most have wonderful views. Some areas of the hotel are looking a little tired and some areas could use a deep clean .The bed and pillows are just too soft for me and give you no support. But all in all a very nice place to stop.
Date of stay: May 2024
Room Tip: This hotel has good parking on site .
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (1,419)
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Reviewed May 20, 2024

We had our small wedding at Ockenden and the hotel and staff were absolutely amazing.

The hotel offered the charm and character of a 15th century manor house you would expect and the staff provided top quality service.

The food was excellent quality.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 15, 2024 via mobile

There were so many things we liked about this hotel. To put it in perspective, we have stayed at hotels like Gravetye Manor, limewood and the pig at Bridge Place.
We had a Sussex room which was roomy and had a lovely view and comfy bed. We ate at the hotel and had cocktails before. It’s not cheap but it was our anniversary and we found the food and drink to be excellent. We both had the Sweetcorn, Chorizo and truffle oil soup and a we joked about ordering a second bowl it was so nice.
Breakfast was also very tasty, nice buffet of cold items including fresh squeezed juice. The coffee was first class, quite important to me.
Staff were helpful.
We used the spa. The steam room was hot like a Turkish Hamman which suited me. Lots of areas to relax inside and out and drinks dispensers hot and cold. A great pool too.
There are nice places to sit and enjoy a drink including a nice bar area which opens onto the pretty gardens.
We had a lovely stay, could have stayed another night easily, Cuckfield is pretty and there are places to eat within walking distance.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank 6TFCKA23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 12, 2024

The winter menu looked very good and the reviews were good so we booked a stay and dinner to celebrate a big wedding anniversary.
We were very disappointed indeed. I don't like public criticism so I wrote a personal letter to Mr Smith, the General Manager, telling him how we got on so that he could quietly look into it and deal with things. I had a nice response from Reception saying that they would forward the message to him. Since then I have not even had the courtesy of an acknowledgement from the manager and so feel that potential guests should be warned.
Our room was alright but management/designer have obviously never actually used the room. There was nowhere to hang a wet raincoat and a guests' path put them at head height beside an uncurtained window directly into our room. Worst of all was that the lighting level was so dingy that you cannot read after dark.
We had booked an anniversary dinner and were very disappointed. The goats cheese croquettes were excellent and the smoked salmon very good although it looked forlorn served to accomodate my wife's dietary needs. The porchetta was tender and fairly tasty but everything except for the pommes anna was either only luke warm or actually cold and was served on only just warm plates. My wife's creamed potato was barely warm but served with chilled sour cream topping making it so cold as to be uneatable. The vegetables were tough. My brownie was a reasonably nice piece of cake but was not a brownie and the tarte tatin looked horrid and was unappetising. I know that the guests at an adjacent table were also disatisfied. The hotel kindly provided a decorated anniversary plate with some petit fours but it was pretty unimaginitive to put three petit fours on a plate for two people.

Room tip: We would not return to stay or to eat
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stay12471685457
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 3, 2024

Booked a 1 night spa break as birthday treat for my mum and we both had a amazing stay from start to end. We had a lovely room overlooking the stunning gardens. As as an added birthday treat we were given complimentary sparkling wine which was a nice surprise. The spa was first class, excellent facilities and we felt totally relaxed. Dinner was delicious and nice menu choices. The waiting staff were very attentive and made us feel very comfortable no aloof pretentious attitude you can find in some other country spa hotels. Again we were very spoilt with some petite fours as a birthday treat which was a nice end to the meal. Mums had a lovely pedi and commented on how friendly and knowledgeable the therapist was. We will definitely be returning and is top of my list of favourite spas

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jofY9423YT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 24, 2024

Unfortunately since our last visit in September the hotel seems to have lost some of its polish. The pool area was not very clean on Sunday afternoon, lots of cups around & hair etc on the floor. The walk from the spa to the main hotel is quite unattractive with rusty wheelbarrows, building materials and hoses on display. The wooden fencing and handrails around the car park and spa were loose and broken in places, a safety issue on the steps from the spa rooms! Our room, Clara, was generally clean but there were finger marks and white spots of something on the glass doors and dust on the floor in the WC obviously completed in a rush. We were also disappointed that we were given a room with broken glass drawers in the bathroom when most of the other rooms in the spa were available- was this the best one? The staff were all fantastic though we cannot fault the service we received and the fabulous food (apart from the disappointing poached eggs at breakfast) but the broken trim around the shutters and dead flies on the window sills in the dining room just reinforced our opinion that the hotel needs some TLC for the price being charged. I don't think we'll be back.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank X5846VJsophieg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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