The winter menu looked very good and the reviews were good so we booked a stay and dinner to celebrate a big wedding anniversary.
We were very disappointed indeed. I don't like public criticism so I wrote a personal letter to Mr Smith, the General Manager, telling him how we got on so that he could quietly look into it and deal with things. I had a nice response from Reception saying that they would forward the message to him. Since then I have not even had the courtesy of an acknowledgement from the manager and so feel that potential guests should be warned.
Our room was alright but management/designer have obviously never actually used the room. There was nowhere to hang a wet raincoat and a guests' path put them at head height beside an uncurtained window directly into our room. Worst of all was that the lighting level was so dingy that you cannot read after dark.
We had booked an anniversary dinner and were very disappointed. The goats cheese croquettes were excellent and the smoked salmon very good although it looked forlorn served to accomodate my wife's dietary needs. The porchetta was tender and fairly tasty but everything except for the pommes anna was either only luke warm or actually cold and was served on only just warm plates. My wife's creamed potato was barely warm but served with chilled sour cream topping making it so cold as to be uneatable. The vegetables were tough. My brownie was a reasonably nice piece of cake but was not a brownie and the tarte tatin looked horrid and was unappetising. I know that the guests at an adjacent table were also disatisfied. The hotel kindly provided a decorated anniversary plate with some petit fours but it was pretty unimaginitive to put three petit fours on a plate for two people.

Booked a 1 night spa break as birthday treat for my mum and we both had a amazing stay from start to end. We had a lovely room overlooking the stunning gardens. As as an added birthday treat we were given complimentary sparkling wine which was a nice surprise. The spa was first class, excellent facilities and we felt totally relaxed. Dinner was delicious and nice menu choices. The waiting staff were very attentive and made us feel very comfortable no aloof pretentious attitude you can find in some other country spa hotels. Again we were very spoilt with some petite fours as a birthday treat which was a nice end to the meal. Mums had a lovely pedi and commented on how friendly and knowledgeable the therapist was. We will definitely be returning and is top of my list of favourite spas