Kenda Villa left our group of 11 feeling slightly tricked, disappointed and overcharged. Falling short of promises from the start, several niggling issues kept on piling up, leaving the impression of disinterest in the comfort of the visitors.
Firstly, finding the place proved to be a minor challenge, as there was no sign either on the road or the gate indicating where the house was. After reaching the house, it was quickly evident that the facilities were not really even close to the image painted by the host with photographs.
On arrival, the kitchen was dirty with most of the kitchenware locked up, until we made the effort to ask to be allowed to use them. The entire cutlery proved to be horribly rusty. The almost daily occurrence of water cuts is far too frequent for this price range, even with the challenges posed by salty water at the coast.
There was no garden furniture - not to mention any deck chairs around the swimming pool. After mentioning this to the owner, we were provided with plastic seats. The pool was nice and brand new when we got there, but unusable after a week due to a lack of maintenance. Bugs, sand and dirt made us opt for the ocean every time, luckily a viable alternative in Diani.
The freezer mentioned on the internet is located in a separate room next to the kitchen. It was kindly made available to us, but locked by the owner and only opened upon asking, making for a rather inflexible solution as storing foodstuff there was entirely dependent on the presence of the owner.
A more serious issue we encountered was the inexplicable disappearance of money from luggage kept inside our rooms.
We really wish we could have ended our stay with a better review; however there was no effort to convince us otherwise. We discussed the problems with the owner right from the beginning, usually meeting little or no reaction.
We were travelling with another group of 10 people, who were paying the same amount as us for two other cottages in Diani. Both of these other houses provided that wonderful Kenyan coast hospitality most of us are familiar with. There is room for improvement and most of the issues could be remedied with relative ease. Sadly, Kenda Villa currently offers a two-star experience with a five-star price tag.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
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