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All reviews the executive lounge shopping mall business trip nice hotel lounge staff big mall hotel is located swimming pool is city center area buffet dinner rooms are small check in process stayed for nights chinese restaurant the air conditioning guest rooms main road
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Reviewed July 26, 2018

We stayed here for 5 nights and given the options in Nanning, I think this is the best place to stay. However, surely competition will come and then this hotel will need to up its game...particularly with staffing.

The good: excellent breakfast buffet with good staffing. The people in the restaurant were very helpful each morning. The executive lounge was also good, also with good staff. The room was a good size and updated nicely. The hotel is attached to a mall with Walmart and a pharmacy so it was easy to get whatever we needed.

The bad: Lack of hot water in the mornings. They simply run out of hot water so take showers at night.

The staff (outside the lounge and breakfast restaurant) was less than helpful. First, we oftentimes were told 2 or 3 things and thus ran around trying to find what we needed. We were told that lunch was on the 25 floor..then another floor, and finally another floor.

The pool area staff appeared to dislike us using it, perhaps preferring local sauna members? Our children were playing in the pool and splashed water on the near side of the pool with a nerf ball. They were told to stop splashing water out of the pool. The jacuzzi did not work nor did the dry sauna in the mens area. Due to the rain, the ceiling caved in near where we were sitting by the indoor pool...and it started dripping in. I had to find someone to point this out.

The gym is split into two rooms so I needed to take weights over to another room and go back and forth for my workout. The equipment is fine; not great.

There is wonderful tea in the lobby but they hide the glasses and one must ask for the tea....and then we were given 1/2 a cup.

I know this is China but I was surprised that an international hotel had no one who could speak English when we needed assistance. This occurred on repeated days. This included the front desk and concierg.

So, I give the hotel a "very good" rating considering it is in Nanning. But, this is no China Hotel Guangzhou, Renaissance Beijing, or Shanghai City Centre so set your expectations accordingly.

Room Tip: Ask to have one that has hot water in the morning....if one exists.
  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank tbroyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLL, 公关经理 at Nanning Marriott Hotel, responded to this reviewResponded July 29, 2018

Dear Guest,
We appreciate your feedback. We did not anticipate such a high demand for our environment and service. We are so sorry about the inconvenience it might had caused to you. Your comments are very valuable to us, please believe us providing more thoughtful, dynamic and polished services next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2018

Excellent staff greeted me and my fiancee and quickly checked us in to a beautiful, upgraded corner suite on a high floor.Everything was perfect. Executive lounge was small but well socked with two happy hours in the evening so late comers can have a night cap till 10pm. Swimming pool is good for laps, fitness room well equipped.

Room Tip: corner rooms are spacious, high floors quiet.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank chet s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLL, 公关经理 at Nanning Marriott Hotel, responded to this reviewResponded July 15, 2018

Dear Guest,
On behalf of the front office team, it was our pleasure to welcome you to our hotel. Thank you and we hope to welcome you back in the near future for another enjoyable stay at the Nanning Marriott.
Regards,

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Reviewed May 17, 2018

Nice hotel in the downtown and close to the Mall and also near the Subway, high standard level like the name and also I found the staff very helpful despite some other hotels in the city who speaking a very good English!

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank lullabyfornas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLL, 经理 at Nanning Marriott Hotel, responded to this reviewResponded May 17, 2018

Dear Guest,
We're glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us. Happy exploring!

Regards,
Stephaine

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Reviewed May 1, 2018

This hotel is centrally located in the heart of Nanning. Huge and cosy room with a large and comfortable bed and there is a baththub in the bathroom. Complimentary coffee, tea and 2 bottle of mineral water and also there is a safe in the room.The staff were attentive and helpful, excellent service. The hotel provides with free WIFI in the room. It is only approximately 40 minutes to the airport.
The shopping mall is just next to the hotel. Everything is within reach, there are many restaurant and fast food outlet around the hotel area such as Starbuck, KFC, Mac Donald and Pizza Huts etc .Many good and nice restaurant can be found in the shopping mall. Very impressive at night with surrounding buildings lit up and it is very easy and convenient to move around that area.
I enjoyed my stay at Nanning Marriott and definitely will come back again..

Room Tip: Huge room with a comfortable bed
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLL, 公关经理 at Nanning Marriott Hotel, responded to this reviewResponded May 2, 2018

Dear Guest,
We're glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us. Happy exploring!

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2018

Very good and huge property. Nicely located in the city center area. Rooms are big, but maintenance need to be upgraded. Breakfast is the best part of the stay. Lots of varieties for veg as well as non-veg lovers. Nice staff and ambience. Very close to Mixc Mall and also eateries.

  • Stayed: March 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank seedhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLL, 公关经理 at Nanning Marriott Hotel, responded to this reviewResponded April 22, 2018

Dear Guest,
We appreciate you taking time to share your experience with us while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. I am glad that you enjoyed your stay here. Your comments are very valuable to us, please believe us providing more thoughtful, dynamic and polished services next time. We would love to host you and your family again and we will ensure that your stay are just as memorable the next time. I look forward to welcoming you back to our hotel.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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