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“Gulmarg April 2012”

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Heevan Retreat Gulmarg
Ranked #3 of 17 Hotels in Gulmarg
Reviewed 26 April 2012

It is a decent property, walking distance from the Gondola. The road leading to the hotel was littered with trash from the surrounding hotels and was certainly an eyesore.

Room service was terrible in the sense that it took a long time and thrice they served us the wrong order ! Food was mediocre and horribly expensive. Hotel seems to cater more to group tours (buffet food) so À la carte food takes ages to arrive at your table. To top it all, the hotel refused to accept credit card for food payments and when questioned, they had no definite answer as to why. There is no complimentary tea/coffee kettle in the rooms so one has to wait for room service in the morning for bed tea.

One does not need a guide in Gulmarg. Just make sure that you get to the gondola ticket counter by 9-9-30am (counter opens only by 10:15 or so) and be ahead in the que for ticket. You can also get an e-ticket through internet which needs to be validated at the counter. Gulmarg is walkable or you can take a horse. Be wary of unscrupulous guides. One really does not need them in Gulmarg.

Room Tip: The hotel does not have a clear view of the mountains for all rooms, so it may be difficult to get a...
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  • Stayed: April 2012, travelled as a couple
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4  Thank avravi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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598 - 604 of 658 reviews

Reviewed 20 April 2012

Stayed over night during 2nd week of April. Very close to Gondala ride. Staff are kind and helpful. Food is much better that what we had at Heevan@Pahalgam. If you are from warm place and visit Gulmarg during winter, ask for room heater as you check-in. Room heaters are kept at several places to keep the entire hotel warm. It was very nice. You have a handy shed at the gate where you can get gum-boot and fur-lined coat for rent.

Room Tip: The first floor rooms are bit noisy as the wooden floor creaked as one walks.
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  • Stayed: April 2012, travelled with family
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2  Thank varadu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

From 14th to 17th of March i was staying in Heevan Retreat, Gulmarg (Room no. 21). View from my room was just awesome. In gulmarg the minimum temperature was -6 but the heating facilities in this hotel were superb. Rooms have 24 hrs running hot water.
I had a perfect stay in this hotel. Hats off to the Restaurant team of Heevan Retreat. This hotel has the best food in Gulmarg. I really enjoyed its Breakfast,lunch and dinner to the fullest. Chef Bashir Ahmad has a great magic in his hands. I think this hotel has the best restaurant team in Gulmarg.
Room service is appropriate. Hotel lobby is also too good. This hotel has a very nice gift shop of kashmiri specialties like Pashmina Shawls, small Shikaras etc. Interior is also superb.

Room Tip: Since i was alone room no. 21 was just perfect for me. This room has a superb view. Other rooms are...
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  • Stayed: March 2012, travelled solo
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3  Thank Aalaap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

me and my husband hd come to Gulmarg after a hectic visit to vaisnodevi and srinagar!!! passing thru huge walls of snow the view of this wonderful place wz a sight for sour eyes..we just loved the ambience and warmness of wood cladding and carpeted floors.. the staff is also gr8..everyone here is helpful..the view outside is superb..food is gr8 and last but not the least
'ITS THE BEST PLACE TO VISIT WITH UR LOVED ONES'.

ps- the wi-fi wz the best thing :)

Room Tip: 1)the rooms are a bit small for big families but u can always select the one u like.. 2)the gas hea...
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  • Stayed: March 2012, travelled as a couple
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3  Thank KHUSHBOOMEHTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

We stayed in Hotel Heevan, Srinagar before checking-in here. That hotel was our benchmark since it gave us the best of everything. When we reached Gulmarg, to our surprise the road to the hotel was full with snow and ice. It was not possible for our Winger to go up. We were 9 of us including oldies and an infant with 17 bags. It took us nearly an hour and a half to reach the place. First, the hotel did not help us with their car (The driver was missing). We took help from a localite who was driving a 4 wheel car. Second, out of 4 rooms, 2 were small. The heater of big rooms were strong. There was no way to shut the heaters so after sometime, the rooms and restaurant were warm like hell. We were unable to breath and requested the staff to shut it (They did it). Third, the food was not tasty (Eaten better food in Srinagar and other places). All of us were sick after eating. Fourth, while coming back from Gondola ride, we spotted the hotel car, the driver had come to fetch some guests, we told him to drop them and come back for us, he and the staff snapped and told us to walk and come. We complained to the manager who then apologized to us. Last but not the least, the bathroom were smaller than my wardrobe. My cousin is 6 feet tall, he had to bend to enter the bathroom...

Room Tip: Do not take the big rooms. The bathrooms are matchbox size and the heaters are on high mode (you'...
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  • Stayed: March 2012, travelled with family
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2  Thank itsme_ajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

We stayed at Heevan Retreat in the start of March 2012 for 4 nights. After travelling in India over 3 weeks we stumbled accross a slice of Heaven, in the retreat!
The retreat is very comfortable with all modern amenities and hot water ( which is important in thealpine areas) and the staff were exceptional with no request being too much. On one occassion we were going onto the icey road into Gulmarg and one of the staff appeared to help us, guiding us through the icy conditions. Also staff accompanied us in getting ki rental gear so as to ensure we got there safely. This we felt was above and beyond what would expect from a hotel.

The food was great with a wide selection of kasmiri and western foods, we were rolling out of the dining room each day totally full.

The Heevan Retreat has great central heating which especially in the winter makes you feel home away from home and spacious rooms.

No request was too much for the front office staff and restaraunt staff and I would say staying at the retreat was one of the highlights of accommodation whilst travelling in India and Kashmir. We stayed at the resort in the Winter season yet i can imagine it would be just as nice in the summer season.

The retreat has a pool table, and lounge area which are great for relaxing after sking or if you want a day off just reading a book, and plenty of opportunity to meet other travellers from around the world. Also rooms has Cable TV whicjh is great after hard day sking.

All in all i would suggest staying at Heevan, as we had done based on other travellers reports on Trip Adviser. We were certainly more than satisfied and would definately return to stay at Heevan when we come back to Kashmir.

Steve and Ash (Australia)

  • Stayed: March 2012, travelled as a couple
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Thank steveoz303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

This was our second stay at Hotel Heevan. After our first stay in 2009 there was no other hotel in Gulmarg that we wanted to stay in. Our room was warm and very comfortable with western style bathroom and hot running water all the time, which is an exception in Gulmarg. The food was excellent and deserves the reputation for the best in Gulmarg. The staff were all very friendly and helpful, but Jay (Javid) was superb and nothing was too much trouble for him to organise. It will be a sad day for the hotel if he decides to work in Srinagar. The new lounge area with wood heater and pool table are a nice place to relax at the end of a hard day. Why would you stay anywhere else?

  • Stayed: February 2012, travelled as a couple
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8  Thank FiandAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heevan Retreat Gulmarg

Address: | Near Gondola, Gulmarg 193403, India
Region: India > Jammu and Kashmir > Kashmir > Baramulla District > Gulmarg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Gulmarg
Price Range: $93 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heevan Retreat Gulmarg 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Located in Idyllic surroundings amidst the beautiful valley of Gulmarg, is Heevan Retreat. En route to Khilanmarg and five minutes from where Gondola Cable Car Corporation begins, Heevan Retreat offers scintillating views of Affarvat range of Mountains. Hotel has 35 centrally heated deluxe rooms and suites. All the rooms are spacious, exclusively furnished and fitted with CCTVs. Besides, a multi-cuisine restaurant serves appetizing food catering to varied tastes. Hotel also has Business Centre, Shopping Arcade, Conference and Banquet Hall. Uninterrupted power supply and 24 hour room service ensures you a comfortable stay. ... more   less 
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Also Known As:
Heevan Retreat Gulmarg Hotel Gulmarg
Heevan Retreat Gulmarg Kashmir

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