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“Convenient and Peaceful”

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Ketapang Indah Hotel
Ranked #1 of 16 Hotels in Banyuwangi
Certificate of Excellence
Reviewed 25 July 2016 via mobile

Very quiet and peaceful surroundings. Only three minutes drive to the ketapang port for ferry crossing to Gilimanuk, Bali. About 10 minutes drives to Banyuwangi Kota. Suitable place for families and couples. Staff are very helpful.

Stayed: May 2016, travelled with family
Thank Razman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manajer at Ketapang Indah Hotel, responded to this reviewResponded 11 August 2016

Dear Guests,

Thank you for your stay and your wonderful review, we look forward in welcoming you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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111 - 117 of 820 reviews

Reviewed 21 July 2016

Check in, O.K. Get to room... no fridge or minibar. "You must specify when you make your reservation". Never saw any reference to that in the on-line booking.

Staff barely speaks English yet the place promotes itself as an "international" hotel. Good luck finding someone who can understand you and answer questions.. Staff is friendly but beyond that they know nothing except how to bow and smile.

Room: Clean, nice bed but that is about it. Stick furniture made of local hardwood but very basic... no drawers to store your belongings. I have never seen a hotel room where there were no drawers in the furniture. No hand towels, "we don't have those". No desk lamp so you have to turn on all the lights to see anything if you work at night; great for the person who is trying to sleep. Microscopic TV... forget lying in bed and trying to watch it. Restaurant: O.K. with so-so food.

Pretty place but it is barely functional. Look elsewhere if you want a comfortable room and you are used to places that provide the above mentioned amenities.

Room Tip: Stay away from this place if you are looking for a comfortable and FUNCTIONAL room.
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  • Stayed: July 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Chicky588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Operation Manager at Ketapang Indah Hotel, responded to this reviewResponded 3 August 2016

Dear Guest,

We thank you very much for staying in our Hotel and we appreciate your comment of our Hotel.

We are sorry that our room facilities in certain type did not meet your expectation, indeed you are probably talking about our Superior Type of Rooms which were designed in simple and minimalist since most of our guests are short stay traveler so we use simple furniture to complete the rooms.

Regarding the minibar and/or fridge, they are available on different types of rooms.

Our deep concern is about the English speaking capability, true that regardless English is not our mother tongue language but in a tourism area English is a must and we will put this as our consideration to improve our staff's English skill not only to all our front liners but towards all staff in our hotel.

Overall we thank you very much for your comment, and we are looking forward to welcoming you back here again in our humble place in Ketapang, Banyuwangi.

Thank you kindly

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Reviewed 20 July 2016

Nice location close to ferry terminal, very green and well kept hotel grounds and gardens, our room was clean and well maintained, great breakfast and friendly staff, a good overnight stay for us on our way back from Surabaya to Bali, good value for money.

  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MickCPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manager at Ketapang Indah Hotel, responded to this reviewResponded 13 August 2016

Dear Guests,

Thank you for your stay and kind review, through such comment we always strive our best to improve our quality. We look forward in welcoming you back here again in our lovely and humble place.

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Reviewed 12 July 2016

Good hotel close to ferry terminal. It has a large pool, and overlooks the sea. Nice clean and spacious rooms, but rather basic facilities. Quite a large bathroom. Staff were very friendly. Good buffet breakfast and an hour's drive to Ijen. Recommended. Wifi was erratic and hard to get on.

  • Stayed: June 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Parcheesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manajer at Ketapang Indah Hotel, responded to this reviewResponded 19 August 2016

Dear Guests,

Thanks for a good stay and recommendation on our hotel, we are looking forward to welcome you back here again in our humble place, Ketapang Indah Hotel and we will repair the WiFi facility.

Thank you...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2016 via mobile

We went to Banyuwangi February this year, and we stayed at Ketapang Indah for two nights. My wife booked the hotel and I did not have any idea how it was going to be. It turned out that this is a somewhat large hotel situated in a relatively vast complex situated near Ketapang Harbour. The location is not far from tourist attractions around Banyuwangi. We went to Ijen Crater, and Baluran National Park, (both approx. 40 km from the hotel)

The hotel was beautifully arranged with beautiful gardens and some children playground and a swimming pool.
On one of its side, there is access to small "beach" (not actual beach we could play on) that faces toward Bali island, which is nice spot for sightseeing around the hotel.
The room we booked was rated around IDR 500.000 (more or less, i forgot), and it was large with three beds, tv with some cable tv stations. It was clean, and nicely arranged. The price included buffet breakfast.
To sum it all up, the hotel was value for money, given its ambience and location.

Stayed: February 2016, travelled as a couple
Thank arga0891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2016 via mobile

The room is big enough for 3 adults and 3 kids, I stayed in deluxe room with 1 extra bed. The room is clean, love the bathroom. Love to see the greenary landscape in the middle of banyuwangi (it's quite hot), I can take a walk through the beach from the resort.. Too bad that the sea shore is not too clean..
The breakfast is average.. But overall the place is recommended and surely I will stay here again on my next visit

Stayed: July 2016, travelled with family
Thank YuliaVeronica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2016 via mobile

This hotel is amazing! The rooms are large and clean, the staff is friendly, the food is delicious! The garden is beatiful and the pool is nice. We spent just one night here before the Ijen night tour, but if we had enough time we could spend more time in this hotel.

Stayed: June 2016, travelled with friends
1  Thank lilikatona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ketapang Indah Hotel

Address: Jl. Gatot Subroto km. 6, Banyuwangi 68421, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Banyuwangi
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 16 Hotels in Banyuwangi
Price Range: $35 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ketapang Indah Hotel 3*
Number of rooms: 127
Official Description (provided by the hotel):
Ketapang Indah is a family orientated hotel, it features a collection of comfortable guest rooms and cottages spread across a generous landscape shaded by mature coconut palms. Covering six hectares, Ketapang Indah Hotel extends to a stretch of volcanic black sand beach with inspiring sunrise views over the Bali Strait. The property blends traditional Javanese hospitality with more contemporary styled facilities to anticipate the needs of both leisure and business travelers. Ketapang Indah Hotel is the perfect base for exploring the natural beauty and culture of East Java. The volcanic crater lake of Ijen is a magnificent turquoise colour and the site of a labour-intensive sulphur mine. Plengkung, otherwise known as G-Land, is a world-class surfing beach located within the Alas Purwo National Park, some 88 kilometres from the hotel. ... more   less 
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