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Reviewed March 5, 2017

My husband and I stayed in this hotel for three nights on Feb 2017. The hotel is located near the Bali-Java ferry terminal and relatively close to the Ijen volcano, which is great for those taking tours to the volcano. The hotel is comfortable and beautiful, with a nice reception area, garden and bungalows. All hotels areas were beautifully decorated and clean during our stay there. The room is simple, but very spacious, quite and clean, with air conditioning, good beds, wardrobe, good shower, and complimentary tea, coffee and water. There is no fridge nor hair dryer in the room (or at least in the room I have stayed), but this was not a problem to me.
One of the biggest advantages of the hotel é the 24h kitchen, especially for people going to the Ijen, as tours start very late at night (around midnight/ 1am). By the way, the restaurant is very good, with good sized portions, a wide range of options, and very good and kind staff. Just be aware that some meals can be very spicy, so for those not into it, double check with the waiter/ waitress when placing the order. In some nights there is good live music in the restaurant.
The hotel has a pool and a pool bar. Besides the location by the sea, it is not allowed to swim in the sea because of very strong currents in the area.

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank I4733BWroberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 17, 2017

A very nice hotel to stay before ijen excursion with green tropical garden view. The staffs are friendly and helpful. Rooms are very clean. Very close to Banyuwangi town center. Reasonable rate is the best part.

Stayed: January 2017
Thank JavaTravelline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manager at Ketapang Indah Hotel, responded to this reviewResponded April 19, 2017

Dear JavaTraveline,

Greetings from Ketapang Indah Hotel!

Thank you for your recent stay with us and we sincerely appreciate your positive comment.

We do hope to be able to welcome you back in the near future.

Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2017 via mobile

We stayed only one night as we were to trek to the Ijen crater. We were thus unable to enjoy all the amenities provided by this delightful hotel in Banyuwangi.
The room was clean and comfortable. Most necessities were provided although lack of a hair dryer was felt.
The chalets were well spaced and the grounds were pleasant to walk in.
Breakfast was a varied selection with most tastes catered to.
The staff were friendly and helpful.
Our overall experience was most satisfactory.

Stayed: January 2017, travelled as a couple
1  Thank Naomali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manager at Ketapang Indah Hotel, responded to this reviewResponded January 28, 2017

Dear Naomali A,

Greetings from Ketapang Indah Resort!

We thank you for your positive comment and are truly thrilled about your recent enjoyable stay at our hotel.

Your comment with regards to the hair dryer had been noted accordingly and will definitely consider to have one in the near future for a few dedicated room if not all.

Thank you for your kind feedback and we do look forward to welcoming you again in the future to Ketapang Indah Hotel,

Sincerely,

The Management

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Reviewed January 26, 2017 via mobile

The hotel was ok, the place was nice, perfect for gateway.. the location right in the middle of tourist attraction (Ijen crater & baluran national park)
the facilities is good.. but need to improved on the menu..

Stayed: January 2017, travelled on business
Thank wirwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manager at Ketapang Indah Hotel, responded to this reviewResponded January 28, 2017

Dear Wirwn,

Greetings from Ketapang Indah Hotel!

Thank you for your comment and feedback. At Ketapang Indah Hotel we strived to provide the best service standard, your feedback regarding our menu have been relay to our Culinary and Food&Beverage team for their further evaluation.

We have a high comment to always improve in every aspect and your comment is highly appreciated.

Looking forward to welcoming you back again in the future and just maybe have a chance to experience a new exciting menu.

Sincerely,

The Management

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Reviewed January 17, 2017 via mobile

Booked this one based purely on price (funds were running low 5 months into a 6 month trip!) was pleasantly surprised. Looks run down as you drive up but does get better. Rooms clean. Staff friendly. Very limited menu. Just use this place as a stop over between ferry and train journey. Is on the beach and had a swimming pool - which look clean, but I didn't use either due to torrential rain!

Stayed: January 2017, travelled solo
Thank Indy2602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketapang_Indah, Manager at Ketapang Indah Hotel, responded to this reviewResponded January 28, 2017

Dear Indy2602,

Greetings from Ketapang Indah Hotel!

Thank you for your recent stay and your comment regarding our menu have been noted which will be review accordingly by our team.

We look forward to welcoming you back in the future and hope the weather would be better next time so you will be able to enjoy our pool.

Sincerely,

The Management

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