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Reviews (229)
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Reviewed July 20, 2018 via mobile

We stayed here for first time... this place is big hotel in aceh... but location outside aceh n you need car going around... but the room not get clean... you get welcome drink when you check in... breakfast start at 6 am in the morning

Date of stay: July 2018
Trip type: Travelled with friends
Thank amazinggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 15, 2018

Maybe it's one of the best option in Aceh if you want to have a comfort trip.
But with the price of 5 stars hotel, this place offers so so room and facilities (the lift was not comfortable, and the lighting is a bit dimly.

Positive point is this place serve room service during Ramadhan, really helpful if you need to do business trip during that month.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank LauraVal89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2018

I was skeptical visiting Banda Aceh, because I thought the 2006 tsunami still have impact on the city and the Moslem extremists might impose dress codes excessively on the streets. Was I wrong! Banda Aceh stroke me as a modern city with a lot of Moslems minding their own businesses, dressing up as their religion require them to be, but never imposed anything ridiculous on tourists.

When I arrived at Hermes, I was happy to find my 2 queen beds firm and arranged neatly. The room smelled fresh, and when I looked behind the beds trying to find electrical outlets, I did not see dust! I paid a 'meager' USD100 for a 5-star hotel, getting 5-star treatment. I will be back.

Date of stay: October 2017
1  Thank elisam791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this reviewResponded April 12, 2018

Dear Elisam791,

Thank you for staying with us and sharing your feedback on the Tripadvisor.
We are to glad that you overall enjoy your stay with us.
Hoping to welcome you back soon to Hermes Palace Hotel Banda Aceh.

With best regards,

Munas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2018

It was my first trip to Aceh and I wanted to select the best hotel in town. It was so easy to connect for reservation and the deals were good. A comfortable hotel with good amenities, I used the hotel transport for my 4 day travel and they were most accomodating to my plan and exploration of Aceh, The heritage and the environment of province were well kept and it was simply awesome. Definitely good value for money.

Room tip: The hotel has 5 floors. Any floor facing the pool side will be nice.
Date of stay: March 2018
Trip type: Travelled with family
Thank Zainalabidin55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this reviewResponded March 28, 2018

Dear Mr. Zainalabidin,

Thank you for staying with us and sharing your feedback on the Tripadvisor.
We are to glad that you overall enjoy your stay with us.
Hoping to welcome you back soon to Hermes Palace Hotel Banda Aceh.

With best regards,

Munas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2018

the Hotel is one of the best in the city, it is located about 5 km from city centre, the hotel quality is ok, the staff is polite and professional, the breakfast is excellent with various choices including the western style breakfast

there are lot of coffee shops in the vicinity, they serve local coffee and food, including the famous mie aceh

Date of stay: January 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mukhlisin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this reviewResponded April 3, 2018

Dear Mr. Mukhlisin2016,

Thank you for staying with us and sharing your feedback in the Tripadvisor.
We are to glad that you overall enjoy your with us.
Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh.

With best regards,

Munas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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