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All reviews pool and jacuzzi on site restaurant decent hotel rooms are clean water pressure mini fridge shopping and restaurants english channels free wifi mayan museum basic room hot and cold water en route amenities cultura cons museo
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Reviewed November 5, 2017

Great location in Chetumal, Good onsite restaurant, comfortable rooms. Only possible drawbacks are small pool and wifi issues (slow wifi), I've stayed here multiple times and it's a great value for the nightly rate.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ottmar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 25, 2017 via mobile

Was there for the night only, checked in very late and left early. Room met our needs. Water was hot, towels were a bit old. Did not use any facilities - everything was closed when we got there and were just opening when we left. We had early appointment so couldn't stay and enjoy. Maybe our next stay will be better.

Stayed: October 2017, travelled with family
Thank Ana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 1, 2017 via mobile

Modern clean hotel with simple restaurant not delicious. But nice rooms with good functioning sanitair and airco. Quiet so you sleep well. WiFi available. Many rooms, not a family
Hotel, more business.

Stayed: September 2017, travelled as a couple
Thank Rinus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 16, 2017

Los Cocos is easy to find and in a good location - safe for travelers and near businesses, shopping and some local culture (museum, mercado, monuments and a small park). Streets are well-paved with level sidewalks, hilly, but easy to walk. The hotel itself was clean, offering rooms with hot and cold water (and good water pressure), mini fridges, a/c, TV, phone, small table/chairs, closet, room service, etc. There was a pool and jacuzzi in the garden. The restaurant had good food of a nice variety, well plated, tasty, huge portions (the two of us could have ordered only one lunch or dinner item, split it and been stuffed), delicious breakfasts with proper crispy bacon! In every area, the staff were courteous, smiling and helpful. If we reported problems (the TV remote needed batteries, the phone wasn't connected to front desk...) they fixed them right away. Bonus for folks with limited Spanish: the reception and restaurant staff are multi-lingual. There's a terrific service right outside in the loading area of reception where you can rent a car or engage Daniel who will drive you where you want to go or take you on private tours of the city or nearby sites for quite reasonable fees - he gives you value for your money with information about the history and culture en route. He went out of his way to find something we wanted to see and when we got there but it was no longer available, he offered us another choice. We took two trips with him and are very happy with his efforts and the front desk for suggesting him. Things for improvement include: the mini fridge turned into a freezer and we could not get it adjusted - great for ice, bad for insulin. There is no soundproofing – bring earplugs if you cannot stand the noise of a lot of activity all night long. During our stay, there were band students practicing and/or tweens and teens running up and down the halls banging on doors and hollering, blow dryers at 2:00am, people in the pool after midnight and before 8:00am. It’s not Los Cocos’ fault if parents are letting their kids run around all night or adults are partying, you just need to be prepared if you need quiet for sleep. There is a man happily and loudly playing keyboards and singing throughout breakfast, so it is difficult to discuss anything – we didn’t like that, but some must or they wouldn’t keep doing it. We like a little dinner music, but he is not there for other meals. They don't want you to use glass for drinks at the pool (which is great) but they only provide glass in the rooms, so, while in the restaurant, remember to ask for "plastic cups" (which are actually Styrofoam) and hide them in the fridge or drawer (if you leave them setting out, housekeeping will think they are used and toss them). They have signs in the bathrooms about saving water and leaving your towels so they'll know if you will use them multiple days without laundering, but they replace them anyhow, so a nod to their intent, but a nudge to their training. The free WiFi is spotty, you must log in separately for different areas of the hotel and the connections go in and out. I tried to keep up with work emails, but the WiFi would drop the connection every 45 minutes to an hour, so take note. We reserved online, where most of their competitors seem to have updated decor and although it isn't necessary because the hotel is so clean and well laid out, if you want the “spa look”, colonial, or Mayan modern, it won’t be here. Still, all in all, we were comfortable and welcomed for 4 days and would recommend Los Cocos as a great value to people who want this price range and location. Truly, the staff and service are super!

Room Tip: Parking opens on to the garden pool area so has easy access to rooms, but is subject to availability.
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank ReeshatruB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 26, 2017

The receptionist was friendly and courteous as they welcomed us to the hotel. The room was clean and nice. It had clean bathroom, a little small but well equipped with closet, blow dryer, clean towels etc. We were two adults and 2 kids and we had 3 beds, There was a little fridge to put our drinks in and a private balcony. The outdoors had lots of flowers around the pool and jacuzzi. Later I met the owner and his wife casually and he offered us 50% discount if we stayed another night. He told us he was the cleaner. I asked the receptionist who he was and he said he is the owner. "Really!" The hotel is also raffling 3 cars in March 2017, and he offered us some tickets to participate. The hotel also has a restaurant so you can eat there as well. The only thing was a set back was we had a long wait for a taxi and it was about 15 minutes from the maull if you want to shop there on your trip. They said it only happens when it rain and it was raining the night when we were trying to get a taxi. The following morning was better. I would definately stay at this hotel again.

  • Stayed: June 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank CHylton60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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