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All reviews pool and jacuzzi on site restaurant decent hotel rooms are clean water pressure mini fridge shopping and restaurants english channels free wifi mayan museum basic room hot and cold water en route amenities cultura cons museo
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8 - 13 of 333 reviews
Reviewed December 20, 2017 via mobile

The Cocos is well situated a block from the Mayan Museum and a 15 minute walk to the beach. I ate several meals in the lobby restaurant all of which were great. For room service they just add a small surcharge and the service is fast. The rooms are in desperate need of updating, especially the furniture. At least the water is hot and the air conditioning is cold. The internet can be a bit spotty, and beware that the walls are paper thin - you can hear everything from next door.

Stayed: December 2017, travelled on business
Thank johntpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2017

As a 3-star hotel, Los Cocos looks and feels good with the amenities you would expect. But, in the standard rooms, not all the appliances work and the pillows are rock-hard and not very clean (I found a strand of hair on one). The bathroom feels stuffy and closed off. The AC unit is invariably loud. Much can be said about the poor level of maintenance and service. When I asked that my pillow to be changed, the staff showed their concern but did not provide a replacement. Reminders yielded no results. The hotel will arrange taxis (I visited 3 Mayan sites en route to Xpujil) but the price they charge is quite high. Better to hail a cab from the street. Thus Los Cocos
is a case of how appearances can deceive and mislead.

Stayed: November 2017, travelled solo
1  Thank tunai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 5, 2017

Great location in Chetumal, Good onsite restaurant, comfortable rooms. Only possible drawbacks are small pool and wifi issues (slow wifi), I've stayed here multiple times and it's a great value for the nightly rate.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ottmar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 25, 2017 via mobile

Was there for the night only, checked in very late and left early. Room met our needs. Water was hot, towels were a bit old. Did not use any facilities - everything was closed when we got there and were just opening when we left. We had early appointment so couldn't stay and enjoy. Maybe our next stay will be better.

Stayed: October 2017, travelled with family
Thank Ana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 1, 2017 via mobile

Modern clean hotel with simple restaurant not delicious. But nice rooms with good functioning sanitair and airco. Quiet so you sleep well. WiFi available. Many rooms, not a family
Hotel, more business.

Stayed: September 2017, travelled as a couple
Thank Rinus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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