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“Noisy, Budget Hotel”

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Best Western Plus Palmareca Suites & Hotel
Ranked #5 of 34 Hotels in Tuxtla Gutierrez
Certificate of Excellence
Reviewed 10 February 2015

Arrived late at the Best Western Palmareca to much confusion at the front desk. Even though we had our email and booking confirmation number, we were not in the computer system. After 15 minutes of confusion, a call to the manager, it didn't really seem to be a problem as their was still lots of rooms available. However, the reception couldn't give us the same price that we had originally booked for on our original confirmation. Again, after much questioning and confusion, we found that when we tried to reserve through our iPad at the reception, we could get our original price, so we had to re-book while sitting at the front desk, they had to wait for the reservation to come through and then we were finally able to get checked in. This was not very welcoming after traveling all day to get there.

They couldn't give us the King Sized bed, even though we had just booked a King Sized room. However the room itself was clean and comfortable enough, although very noisy. We could hear everything outside and were awake to people leaving their room early. So, our one night stay here was not too restful.

The hotel is very budget friendly and the breakfast was also great and well priced.

  • Stayed: January 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank CatNap369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 29 of 327 reviews

Reviewed 4 February 2015

We took a group to Chiapas for two tours and everyone was quite happy with their accomodations and the generous breakfast buffet. The staff is very helpful and prompt.
There are not too many restaurants or things to do in the neighborhood but excellent restaurants are nearby. The hotel has a very reasonable and reliable taxi service.
I highly recommend this hotel in Tuxtla!

Room Tip: The rooms on the 2nd and 3rd floors are very nice, especially the suites at the end of the hallways...
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  • Stayed: January 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank neelokb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Front Office Manager at Best Western Plus Palmareca Suites & Hotel, responded to this reviewResponded 5 March 2015
Google Translation

Estimado Huésped!

El principal motivo de este correo es para agradecerle su estancia con nosotros, fue para cada uno de los que formamos esta gran familia un placer recibirlo en esta su casa.

Como responsable del Comite Atención a Huéspedes reciba un agradecimiento muy especial por regalarnos los comentarios de su estadía; sin duda son para nosotros, comentarios como el suyo, representan vitaminas que nos inyectan para seguir esforzándonos y trabajando por ustedes; nuestra razón de ser!

Espero que un futuro nos regale nuevamente la oportunidad de recibirlo en casa!
Me despido quedando de usted,
Que tenga un excelente viaje de regreso a casa!

Arlette Gutierrez,
Gerente Atención a Huéspedes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2014

I would recommend this hotel to everyone looking for an excellent place to stay. We stayed in a junior suite for 10 days and a regular room for 4 nights both were comfortable, clean and spacious. All of the staff was professional, friendly and there to serve guests. The breakfast buffet was amazing and for 50 pesos a great bargain. The evening menu was a little limited but out of 14 days we only ate evening meals at the hotel twice...the evening menu prices were very reasonable. I will absolutely stay here again when I return to Chiapas.

Room Tip: Junior suite 420 was the best it was quiet and the door opened to the pool and beautifully manicured...
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  • Stayed: November 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ernest g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2014

The Hotel is located far away from the center of the city, but the facilities are in very good condition. Very friendly staff; there is an excellent buffet for breakfast. The Wi-Fi connection is very poor and tricky. We got a very good deal for our room and were very satisfied with the service.

  • Stayed: September 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank maria r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Guest Relations Manager at Best Western Plus Palmareca Suites & Hotel, responded to this reviewResponded 22 September 2014

Dear Matechen:

Thank you for completing the survey regarding your recent stay at our property.

You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +52 961 6170000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca Hotel & Suites

Atentamente,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca
Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2014

This hotel honors the Best Western chain. The service was friendly and professional, anticipating our needs. The rooms are very spacious and clean, simple, not luxurious, but with everything we needed. Everything worked well, including the hair dryers. The beds were very comfortable. The bathrooms were also very large, no bathtubs, which is ok by me, as I"m older and they're a hassle to get into and out of. Water pressure and temperature perfect. Even though it's on a main road, we couldn't hear any noise throughout the day.The common areas are very well maintained and pretty. The dedication of the staff is obvious. Kudos to the chef, kitchen, and restaurant staff: the breakfast buffet was amazing! It's definitely one of the best buffets I've ever eaten, both in variety and taste. The telephone message when one calls and is on hold, has to be one of the most welcoming, make-me-feel good message I've heard.

Room Tip: Rooms towards the back are possibly quieter and have a nicer view.
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  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank LolitaCardenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Guest Relations Manager at Best Western Plus Palmareca Suites & Hotel, responded to this reviewResponded 22 September 2014

Dear Lolita:
Thank you for completing the survey regarding your recent stay at our property.

You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +52 961 6170000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

I stay here every year to get some warmth after visiting San Cristóbal de las Casas. This is my favorite place in all of Tuxtla Gutierrez. The staff is wonderful, the pool area is great, good value all around. Check-in is easy and it's located next to the mall, which is a plus for me. Thanks!

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Belaissima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Guest Relations Manager at Best Western Plus Palmareca Suites & Hotel, responded to this reviewResponded 22 September 2014
Google Translation

Estimada BeryBery:
¡Antes que nada mil Gracias por tus comentarios! Nos da muchisimo gusto saber que consideras este lugar como uno de tus favoritos en Tuxtla!
Gracias por compartir con los usuarios de Tripadvisor tu comentario.
Espero pronto regreses a esta tu casa para poder conocerte en persona y agradecerte personalmente.

Me despido no sin antes enviarte un afectuoso abrazo de parte de cada uno de los que formamos parte de esta familia.



Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca Hotel & Suites

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Reviewed 7 June 2014

The good thing about BW is that you know they adhere to a min standard. The place is in the zona dorada which is about a 5-10 min cab ride from downtown. The special thing about this place is there buffet which is only 50 pesos. They serve a lot of traditional Mexican platters including more than four types of tamales and chilaquiles. Also, the cafe de hoya is absolutely amazing.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ksalas84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Gerente at Best Western Plus Palmareca Suites & Hotel, responded to this reviewResponded 10 June 2014

Dear Salas:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +52 961 6170000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ANA CRYSTELL CHANDOMI AGUILAR
GERENTE DE ATENCIÓN A HUÉSPEDES
BEST WESTERN Palmareca Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Palmareca Suites & Hotel

Address: Boulevard Doctor Belisario Dominguez 4120-2 | Col. Jardines De Tuxtla, Tuxtla Gutierrez 29020, Mexico (Formerly Best Western Palmareca Hotel & Suites)
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Tuxtla Gutierrez
Price Range: $56 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Palmareca Suites & Hotel 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Is a classic hotel with a quiet enviroment, unique on its class. ... more   less 
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Also Known As:
Best Western Tuxtla Gutierrez
Tuxtla Gutierrez Best Western
Best Western Plus Palmareca Suites & Hotel Tuxtla Gutierrez, Mexico - Chiapas

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