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SureStay Hotel by Best Western Palmareca
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Reviews (345)
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All reviewssmall poolgreat hotelthe air conditioningon site restauranthotel groundstwo nightsplace to stayacross the streetchiapasairportfridgeregionplaza
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Reviewed February 10, 2015

Arrived late at the Best Western Palmareca to much confusion at the front desk. Even though we had our email and booking confirmation number, we were not in the computer system. After 15 minutes of confusion, a call to the manager, it didn't really seem to be a problem as their was still lots of rooms available. However, the reception couldn't give us the same price that we had originally booked for on our original confirmation. Again, after much questioning and confusion, we found that when we tried to reserve through our iPad at the reception, we could get our original price, so we had to re-book while sitting at the front desk, they had to wait for the reservation to come through and then we were finally able to get checked in. This was not very welcoming after traveling all day to get there.

They couldn't give us the King Sized bed, even though we had just booked a King Sized room. However the room itself was clean and comfortable enough, although very noisy. We could hear everything outside and were awake to people leaving their room early. So, our one night stay here was not too restful.

The hotel is very budget friendly and the breakfast was also great and well priced.

  • Stayed: January 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank CatNap369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 4, 2015

We took a group to Chiapas for two tours and everyone was quite happy with their accomodations and the generous breakfast buffet. The staff is very helpful and prompt.
There are not too many restaurants or things to do in the neighborhood but excellent restaurants are nearby. The hotel has a very reasonable and reliable taxi service.
I highly recommend this hotel in Tuxtla!

Room Tip: The rooms on the 2nd and 3rd floors are very nice, especially the suites at the end of the hallways. They are very clean with excellent amenities, ac and the busboys are amazing with helping out with luggage on time.
  • Stayed: January 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank neelokb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Front Office Manager at SureStay Hotel by Best Western Palmareca, responded to this reviewResponded March 5, 2015
Google Translation

Estimado Huésped!

El principal motivo de este correo es para agradecerle su estancia con nosotros, fue para cada uno de los que formamos esta gran familia un placer recibirlo en esta su casa.

Como responsable del Comite Atención a Huéspedes reciba un agradecimiento muy especial por regalarnos los comentarios de su estadía; sin duda son para nosotros, comentarios como el suyo, representan vitaminas que nos inyectan para seguir esforzándonos y trabajando por ustedes; nuestra razón de ser!

Espero que un futuro nos regale nuevamente la oportunidad de recibirlo en casa!
Me despido quedando de usted,
Que tenga un excelente viaje de regreso a casa!

Arlette Gutierrez,
Gerente Atención a Huéspedes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 10, 2014

I would recommend this hotel to everyone looking for an excellent place to stay. We stayed in a junior suite for 10 days and a regular room for 4 nights both were comfortable, clean and spacious. All of the staff was professional, friendly and there to serve guests. The breakfast buffet was amazing and for 50 pesos a great bargain. The evening menu was a little limited but out of 14 days we only ate evening meals at the hotel twice...the evening menu prices were very reasonable. I will absolutely stay here again when I return to Chiapas.

Room Tip: Junior suite 420 was the best it was quiet and the door opened to the pool and beautifully manicured court yard.
  • Stayed: November 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ernest g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 19, 2014

The Hotel is located far away from the center of the city, but the facilities are in very good condition. Very friendly staff; there is an excellent buffet for breakfast. The Wi-Fi connection is very poor and tricky. We got a very good deal for our room and were very satisfied with the service.

  • Stayed: September 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank maria r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Guest Relations Manager at SureStay Hotel by Best Western Palmareca, responded to this reviewResponded September 22, 2014

Dear Matechen:

Thank you for completing the survey regarding your recent stay at our property.

You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +52 961 6170000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca Hotel & Suites

Atentamente,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca
Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2014

This hotel honors the Best Western chain. The service was friendly and professional, anticipating our needs. The rooms are very spacious and clean, simple, not luxurious, but with everything we needed. Everything worked well, including the hair dryers. The beds were very comfortable. The bathrooms were also very large, no bathtubs, which is ok by me, as I"m older and they're a hassle to get into and out of. Water pressure and temperature perfect. Even though it's on a main road, we couldn't hear any noise throughout the day.The common areas are very well maintained and pretty. The dedication of the staff is obvious. Kudos to the chef, kitchen, and restaurant staff: the breakfast buffet was amazing! It's definitely one of the best buffets I've ever eaten, both in variety and taste. The telephone message when one calls and is on hold, has to be one of the most welcoming, make-me-feel good message I've heard.

Room Tip: Rooms towards the back are possibly quieter and have a nicer view.
  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank LolitaCardenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN P, Guest Relations Manager at SureStay Hotel by Best Western Palmareca, responded to this reviewResponded September 22, 2014

Dear Lolita:
Thank you for completing the survey regarding your recent stay at our property.

You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +52 961 6170000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arlette Gutiérrez Jiménez
Gerente de Atención a Huéspedes
BEST WESTERN Palmareca Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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