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“Lovely Hotel Resort”

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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
Reviewed 3 October 2017

First trip to Krabi and we (party of 9) were glad we chose this hotel. Nice lobby area, swift checking in and very friendly staff. The rooms were spacious with free wifi. Located close to a beach from where we took the boats to explore the islands - which is a must for all visitors. There is daily complimentary transport to the nearby town - for shopping, dining and just hanging out. Breakfast was an additional charge but well worth it. The knowledge staff were on hand to help with excursions, etc and have their own travel guides.

Room Tip: Being a resort, all rooms are comfortable with minimal noise etc except for those from inconsiderate...
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  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Regulartripster2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 5 October 2017

Dear 'Regulartripster2805',

Thank you for sharing your positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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49 - 55 of 2,569 reviews

Reviewed 1 October 2017

I have just returned from a wonderful 9 night stay with my husband.
We loved this hotel. We have stayed in many beach resort hotels in Thailand but the Sofitel Krabi Phokeethra is a contender for our favourite so far.

I was a little worried about the location as it was away from the centre of Ao Nang but actually we preferred the quieter area and there were plenty of bars and beach restaurants in Klong Muang to keep us occupied. We made use of the hotel shuttle to visit the nightlife of Ao Nang just a couple of times. The beach at Klong Muang is also very nice. Not one of the most spectacular but, pretty clean and a perfectly nice to relax on for a few hours and long enough to go for a decent walk.

Our room in the hotel (354) was perfect. We had requested a top floor facing the sea and we were not disappointed. Our room was also close to the adult section of the pool which was an added bonus (It is a shame that some guests chose to ignore the signs and bring their children into the adults area, I do understand that it must be difficult for the staff to confront them about it). I am so pleased that we were given what we asked for as I don't think I would have found some of the garden facing rooms so special. The room itself was very spacious and finished to a high standard with all the amenities that we needed. It was kept nicely clean every day during our stay.

The gardens and pool are beautiful, our stay in low season meant we got to enjoy them while things were really peaceful. I would recommend September if you don't mind a few showers. There is still plenty of sunshine unless you are very unlucky.

Breakfast at the Maya Restaurant was an absolute treat each morning. The staff were so friendly and professional. They do an amazing job of remembering the names of the guests and were very attentive. My husband enjoyed practicing his Thai with Looki, Eva, May, Mon, Sam and the others. They were always helpful. The food choices were good. I especially liked the fresh honeycomb available to top my fruit, nuts and yoghurt with each morning. There was the best choice of breads I have seen in a Thai hotel. Fresh crepes and waffles were available on request and lots of other choices including a small Thai section which I also enjoyed occasionally. There definitely is something for everyone and I did not get around to trying everything. My one little suggestion would be some coffee available for guests to help themselves to rather than have to wait for the staff to find the time to bring it.

We also loved the Explorer bar, the happy hour cocktails were the best value in Krabi, and the iced coffees delicious. There are lots of cheap cocktails around if you want a glass of sweet fruit juice with a dash of dubious spirit in it but, for a proper well prepared drink I would really recommend this bar or the poolside cocktails. The Explore also has a very good duo playing a few times a week at 8pm.

We used the gym a few times and enjoyed the up to date equipment.

What really makes the Sofitel stand out is the commitment of all the staff to the enjoyment of the guests and the extra touches that are arranged weekly, such as the wine tasting evenings in the lobby. From Clay the manager taking the time to introduce himself over a complimentary glass of wine, to the poolside ambassador who was kind enough to dig the stones out of the soles of my sandals with his penknife, they give the impression of a happy team working together.

We are already thinking about returning next year.

Room Tip: I really liked our room on the third floor facing the adults pool and sea.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 5 October 2017

Dear ' Linda H',

Thank you very much for sharing such a heartfelt feedback regarding your recent visit at Sofitel Krabi Phokeethra.

We were most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Sofitel experience is about, and we are glad we have been able to go beyond your expectations.

It is very encouraging for us when our Guests take the time to congratulate us on our efforts, and it definitely motivates our Ambassadors to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Your kind words of praise have been passed onto the mentioned Ambassadors, who are in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back next year.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

This hotel charges water on dinner table for 48 Bahts! ( This is USD1.50) How ridiculous is it? Not mentioning the food is pricy, comparing the cost of the food at local price.

I would NEVER stay in this hotel again, nor to recommend to any friends.

Stayed: October 2017
Thank Gene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 4 October 2017

Dear 'Gene C',

Thank you for taking your time to share your experience at Sofitel Krabi Phokeethra.

We acknowledge your comments regarding the price of food & beverage. We do offer our guests the choice of complimentary filtered water or bottled water in all outlets. We are sure that you would appreciate that we cannot compete with local business pricing. As a luxury hotel we have many high operational costs to enable us to provide a five star luxury experience for our guests in a safe and secure environment. We have high quality furniture and fittings, excellent local and imported foods prepared in kitchens of very high cleaning standards; all served by trained team members that are well looked after with good employment benefits. We are not competing with local businesses and our guests expectations are definitely very different.

We do hope that there were other aspects of your stay that were enjoyable and that your stay with us was not all tainted by the price of the food and beverage.

Yours sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

We (famliy of 3) had a very fantasic stay at Sofitel Krabi. The reason for this second visit to Sofitel Krabi was to spend my birthday at this wonderful and relaxing resort.
The hotel is spotless clean and offers anything what one desires.
Having arrived at the hotel one is greeted by very friendly and happy staff, together with some welcome drink and refreshing towels. What a nice start!
The rooms are spacious, well equipped, nice and clean. The housekeeping staff is very friendly. My wife had problems with her knee and they would regularly bring ice for cooling her knee. Thumbs up for them!!!!
We had all our meals in the hotel and were never disappointed, as the service, the hotel staff, food etc. are outstanding in all the restauants.
The Italian restaurant "Venezia" was under renovation during our last trip. The staff in the restaurant, especially Mr. Nathan and Mrs. June, are absolutely customer friendly and so attentive. One could not wish for anything better, as their service is really outstanding!!!
The "White Lotus" restaurant is also great and their Thai and Indian cuisine is very tasty and delicious. I like to thank Mrs. Sao so much, as she made my birthday wonderful. The table was decorated nicely, the serive outstanding and I got a nice surprise for my birthday - a lovely candle desert with all the staff singing for me - What a kind and thougthful gesture on a birthday.
The same unique attention was given to me in the morning at "Maya" restaurant when we had breakfast. The staff was also singing for me and gave me a wonderful pancake birthday cake.
So much attention and again some wonderful staff in "Maya" restaurant. I like to thank Mrs. Lookkate who is also so friendly and customer service minded. She and her colleagues looked so well after all the guests and we felt relaxed, comfortable and treated as VIP guests.
Sofitel Krabi is one of the nicest holiday resorts we stayed at. I would always recommend it and will definitely come back.
Sofitel Krabi can be proud of such friendly and attentive staff who made our holiday so special. THANK YOU!

Room Tip: get higher floor to overview the nice garden
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clay C, Executive Assistant Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 29 September 2017

Dear 'Peter K',

Thank you very much for sharing such a heartfelt feedback on Trip Advisor.

We were most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Sofitel experience is about, and we are glad we have been able to go beyond your expectations.

It is very encouraging for us when our Guests take the time to congratulate us on our efforts, and it definitely motivates our Ambassadors to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel.

Your kind words of praise have been passed onto the mentioned Ambassadors, who are in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Clay Clayton,
Executive Assistant Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

My family - hubby and 2 little boys spent 6D-5N at Sofitel. We were wondering how this off-season holiday (Sept 3-8) would pan out. To our delight the hotel itself was a great place.

Room & Property: Clean and spacious ground floor garden facing - we had an additional single bed for my older one, the younger one shared our bed. There was apparently some renovation going on at the end of our corridor but we didn't hear a thing! Spacious property with a big pool.
Kids: Kids had an amazing time with activities at the Kids club, daily screening of kids movies at 7pm, an inviting pool were the main features.
Adults: Me and my hubby too had so much time to ourselves with our kids beautifully being managed by the wonderful staff at the kids club.. we ended up breaking into their play often feeling guilty at letting them be by themselves for so long haha
We also attended a session of Thai cooking.. learnt a few things from the wonderful chef - she was sweet enough to buy for us few packets of thai curry paste and palm sugar from the town!
Food: We ate in almost all the meals at the resort itself. Their White Lotus served delicious Thai and Indian food.. although we chose Sofitel for availability of Indian vegetarian food mostly all the meals we had were Thai and western! The staff at the Maya restaurant were really sweet to us and the kids specially!. Tq to Tukta, May and Kai!
Sunset: We saw spectacular sunsets at the beach.
Hong Islands: These islands were just a stones throw away and we ended up renting a long tail boat from the beach side for a very reasonable amount all to ourselves. We did a free and easy half day of swimming in the Hong islands lagoon and snorkelling at the bay. Snorkelling experience was poor as we did not see many fishes. The weather was very pleasant with barely any rains during the day throughout our stay.
Downside: The only minor disappointment was the beach which during low tide exposed huge stones. Also the sand along the larger stretch was littered with broken glass.The staff kept the patch of beach in front of the resort pretty clean however.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jayanthi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clay C, Executive Assistant Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 29 September 2017

Dear 'Jayanthi V',

Thank you very much for sharing such a positive feedback on Trip Advisor.

We were very pleased to read that you appreciated the friendliness and assistance of our Ambassadors and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and particularly to Tukta, May and Kai, who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Clay Clayton,
Executive Assistant Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

Had a fantastic stay at the Sofitel Krabi with my wife. This is a very high quality hotel with great facilities and fabulous pool and grounds. Staff were exceptional in all departments and always trying to assist in making our stay as memorable as possible.
Particular mention to the pool staff, restaurant staff and the executive lounge staff, all of whom were very friendly and efficient.
Used the hotel private speed boat tour to nearby Hong Island which was very nice and relaxing, again with great service from the Sofitel Team. Also the courtesy bus into Ao Nang ran frequently throughout the day.
All in all a fabulous hotel in a great location.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Colinmf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clay C, Executive Assistant Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 26 September 2017

Dear 'Colinmf1',

Thank you very much for sharing such a positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were very pleased to read that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team. This will definitely motivate them to keep up the good work.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Clay Clayton,
Executive Assistant Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

My wife and I stayed at this wonderful hotel for 3 nights in September 2017. We were warmly welcomed at the reception and check in was fast and efficient.
We were then escorted to our room by a very polite sweet and beautiful lady by the name of Ling ( very good first impressions ).
This hotel is huge, the garden immaculately kept, the room is big and very well organized. The balcony overlooking the enormous swimming pool is great ( but we wonder why we were given the room at the ground floor. The receptionist should at least enquire our preference ).
The first night we had dinner at the White Lotus Restaurant. The staff there particularly Miss Sao were so friendly and we really appreciated their attention and good service. We tried Thai dishes and they were delicious ( a bit pricey, luckily being an Accor Club member we were given rebates).
We made full use of the gym and the equipment are top notch to say the least. Each equipment has a TV which made exercising a breeze.
We were invited to a "fete en blanc" and thoroughly enjoyed ourselves tasting the great wine served.
On our last night, we again had dinner at White Lotus Restaurant. The staff had carefully prepared our table with flower petals making it a most romantic dinner for my wife and I. Thank you to Miss Sao and the rest.

On the whole it was an amazing stay. A few downsides that I need to mention :-

1) the golf course is neglected, not well maintained at all. No air spray provided to clean our shoes, so we had to clean them in our room( yucks)
2) the pillows were too soft. Should provide a pillow menu to choose from.
3) the spa is very expensive so we did not try them.

Stayed: September 2017, travelled as a couple
Thank Tan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clay C, Executive Assistant Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 26 September 2017

Dear'Tan K',

Thank you very much for having shared your feedback regarding your recent stay at Sofitel Krabi Phokeethra.

Your constructive comments have been shared already with the respective department heads who will discuss with the team promptly.

On a positive note, we were very pleased to read that you appreciated the friendliness and assistance of our Ambassadors and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

Your kind words have been passed on to our teams and particularly to Ms.Ling and Ms.Sao who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Clay Clayton,
Executive Assistant Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Family Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
Price Range: $177 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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