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Reviewed October 5, 2017 via mobile

Great Property, Excellent Staff & Delicious Food.

Apart from the Golf course, which was not properly maintained or equipt the remaining was just simply exquisite.

Krabi Airport definitely needs a total overhaul, that was the only thing that differentiated between a Krabi holiday & a Koh Samui holiday. All hoteliers in Krabi must jointly complaint against the Airport & it's management.

Stayed: October 2017, travelled with family
Thank PrashantS2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 8, 2017

Dear 'Prashant S',

Thank you very much for sharing your positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We acknowledge your feedback about Krabi airport's facilities and we will pass your constructive feedback to the customer service representative of the airport accordingly.

Your comments regarding the golf experience has been already discussed with our Director of Sports and Recreations who will share with the team promptly. On a positive note, we were delighted to learn that you had an excellent stay with us. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2017 via mobile

Being a hotelier & travel writer i get to visit places and hotels and amongst the many i stayed this one marks one of my best experience. The product is undoubtedly beautiful but the people are extraordinarily hospitable and on top of that professional in all guest interactions. Am sorry that i cudnt remember the names but few people who were amazing here were the lady who took my checkin,the gentlemen at concierge, the South Korean girl at concierge, the senior lady therapist whose hands rejuvenated me twice during the stay (especially the Thai massage was out of the world) and the staff during breakfast. I also loved the breakfast spread. The turndown message from HK team was extremely cute. All in all if i happen to visit back Krabi i would only spend all my time relaxing in this beautiful resort. Thanks for everything guys!

Stayed: October 2017, travelled as a couple
Thank Mokshta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 8, 2017

Dear 'Mokshta C',

Thank you very much for having shared your heartfelt feedback on Trip Advisor.

We were most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Sofitel experience is about, and we were glad we have been able to go beyond your expectations. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sofitel Krabi Phokeethra.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2017

First trip to Krabi and we (party of 9) were glad we chose this hotel. Nice lobby area, swift checking in and very friendly staff. The rooms were spacious with free wifi. Located close to a beach from where we took the boats to explore the islands - which is a must for all visitors. There is daily complimentary transport to the nearby town - for shopping, dining and just hanging out. Breakfast was an additional charge but well worth it. The knowledge staff were on hand to help with excursions, etc and have their own travel guides.

Room Tip: Being a resort, all rooms are comfortable with minimal noise etc except for those from inconsiderate guests, if any.
  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Regulartripster2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 5, 2017

Dear 'Regulartripster2805',

Thank you for sharing your positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2017

I have just returned from a wonderful 9 night stay with my husband.
We loved this hotel. We have stayed in many beach resort hotels in Thailand but the Sofitel Krabi Phokeethra is a contender for our favourite so far.

I was a little worried about the location as it was away from the centre of Ao Nang but actually we preferred the quieter area and there were plenty of bars and beach restaurants in Klong Muang to keep us occupied. We made use of the hotel shuttle to visit the nightlife of Ao Nang just a couple of times. The beach at Klong Muang is also very nice. Not one of the most spectacular but, pretty clean and a perfectly nice to relax on for a few hours and long enough to go for a decent walk.

Our room in the hotel (354) was perfect. We had requested a top floor facing the sea and we were not disappointed. Our room was also close to the adult section of the pool which was an added bonus (It is a shame that some guests chose to ignore the signs and bring their children into the adults area, I do understand that it must be difficult for the staff to confront them about it). I am so pleased that we were given what we asked for as I don't think I would have found some of the garden facing rooms so special. The room itself was very spacious and finished to a high standard with all the amenities that we needed. It was kept nicely clean every day during our stay.

The gardens and pool are beautiful, our stay in low season meant we got to enjoy them while things were really peaceful. I would recommend September if you don't mind a few showers. There is still plenty of sunshine unless you are very unlucky.

Breakfast at the Maya Restaurant was an absolute treat each morning. The staff were so friendly and professional. They do an amazing job of remembering the names of the guests and were very attentive. My husband enjoyed practicing his Thai with Looki, Eva, May, Mon, Sam and the others. They were always helpful. The food choices were good. I especially liked the fresh honeycomb available to top my fruit, nuts and yoghurt with each morning. There was the best choice of breads I have seen in a Thai hotel. Fresh crepes and waffles were available on request and lots of other choices including a small Thai section which I also enjoyed occasionally. There definitely is something for everyone and I did not get around to trying everything. My one little suggestion would be some coffee available for guests to help themselves to rather than have to wait for the staff to find the time to bring it.

We also loved the Explorer bar, the happy hour cocktails were the best value in Krabi, and the iced coffees delicious. There are lots of cheap cocktails around if you want a glass of sweet fruit juice with a dash of dubious spirit in it but, for a proper well prepared drink I would really recommend this bar or the poolside cocktails. The Explore also has a very good duo playing a few times a week at 8pm.

We used the gym a few times and enjoyed the up to date equipment.

What really makes the Sofitel stand out is the commitment of all the staff to the enjoyment of the guests and the extra touches that are arranged weekly, such as the wine tasting evenings in the lobby. From Clay the manager taking the time to introduce himself over a complimentary glass of wine, to the poolside ambassador who was kind enough to dig the stones out of the soles of my sandals with his penknife, they give the impression of a happy team working together.

We are already thinking about returning next year.

Room Tip: I really liked our room on the third floor facing the adults pool and sea.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 5, 2017

Dear ' Linda H',

Thank you very much for sharing such a heartfelt feedback regarding your recent visit at Sofitel Krabi Phokeethra.

We were most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Sofitel experience is about, and we are glad we have been able to go beyond your expectations.

It is very encouraging for us when our Guests take the time to congratulate us on our efforts, and it definitely motivates our Ambassadors to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Your kind words of praise have been passed onto the mentioned Ambassadors, who are in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back next year.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2017 via mobile

This hotel charges water on dinner table for 48 Bahts! ( This is USD1.50) How ridiculous is it? Not mentioning the food is pricy, comparing the cost of the food at local price.

I would NEVER stay in this hotel again, nor to recommend to any friends.

Stayed: October 2017
Thank Gene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 4, 2017

Dear 'Gene C',

Thank you for taking your time to share your experience at Sofitel Krabi Phokeethra.

We acknowledge your comments regarding the price of food & beverage. We do offer our guests the choice of complimentary filtered water or bottled water in all outlets. We are sure that you would appreciate that we cannot compete with local business pricing. As a luxury hotel we have many high operational costs to enable us to provide a five star luxury experience for our guests in a safe and secure environment. We have high quality furniture and fittings, excellent local and imported foods prepared in kitchens of very high cleaning standards; all served by trained team members that are well looked after with good employment benefits. We are not competing with local businesses and our guests expectations are definitely very different.

We do hope that there were other aspects of your stay that were enjoyable and that your stay with us was not all tainted by the price of the food and beverage.

Yours sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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