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Reviewed October 8, 2017

We have just been there in May in this marvellous hotel to celebrate our couple. Since that day i wanted to come back on my memories and it looks this hotel was waiting for us because nothing changed. All your staff is confident and smily. We loved how much they take care us as well as the other guests. We selected superior room only for one night with nice view. Thank you very much to Khun Ice Room Service Manager and Khun Fon Receptionist Supervisor for their attention during our stay. We appreciated your kindness and friendship. For sure we will come back in April.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Phuketlife13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 10, 2017

Dear 'lemarseillais13',

Thank you very much for sharing your heartfelt feedback on Trip Advisor.

We were very pleased to read that you had an excellent stay with us and you experienced the exceptional service provided by our Ambassadors. It is very encouraging for us when our Guests take the time to congratulate us on our efforts, and it definitely motivates our Ambassadors to continually do an even better job.

Your kind words of praise have been passed onto Khun Ice and Khun Fon, who are in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2017 via mobile

We had good experience in Sofitel. All staff had big smile and greeting us.
Since check-in , Khun Fon receptionist welcomed us with welcome drink and cold towel so make us fresh after long hours drive from Phuket.
The room was very nice and clean so thank you house keeping team to take care of it.
We had fun in the big big swimming pool.
This hotel let us relaxed every time we come there.
Next stay in Krabi , we will be back to stay at Sofitel again.

Stayed: October 2017, travelled as a couple
Thank Madame-Voyage02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 10, 2017

Dear 'Chanakarn D',

Thank you very much for sharing such a great feedback on Trip Advisor.

We were delighted to learn that you had an excellent stay with us and particularly appreciated the friendliness and assistance of our Ambassadors. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words of praise have been passed onto Khun Fon, who is in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2017

Depending on what you are looking for the Sofitel Krabi Phokeethara Golf & Spa resort will be either a wonderful retreat or quite the disappointment.

Basically, if you are looking for a vacation on an immaculate beach of white sand, the Sofitel Krabi is not the right place for you. To get to a narrow strip of sand you have to cross a road and the roar of trucks regularly covers the sound of the waves. The hotel keeps about 100 m of beach clean but the rest of it is littered with detritus of all sorts including dangerous pieces of glass. The hotel isn’t to blame for this, of course, but as you are looking for your perfect vacation spot it is something to keep in mind.

This being said our children (9 & 11 years old) still had a great time and enjoyed playing in the sand and snorkeling at high tide.

As far as we are concerned we had a MAGNIFIQUE time at the Sofitel Krabi Phokeethara Golf & Spa resort. We spent one night in a Prestige suite as the Opera suites were fully booked and then moved to a pool access Opera suite for 6 nights. These suites give you direct access to a large section of the pool that you share with only 7 other rooms. Needless to say that it is very quiet and peaceful most of the time.

The suite was the equivalent of 2 rooms, so our children shared one room while we occupied the master bedroom. Booking the a suite also gives you access to the Club Millesime which comes with a number of privileges that make the room very good value for money. We particularly enjoyed the afternoon tea from 15:00 until 17:00 at the Club Millesime lounge and the evening wine tasting and apero Chic from 17:30 until 19:30. The canapes and petits-fours were varied and delicious and the free flow cocktail and wine selection was very decent.

The quality of the breakfast buffet was what one expects from a hotel of this category and the staff was very competent and friendly. There are plenty of activities for all tastes, the gym and kids club are very nice and the free internet connection (up to 5Mbps) is more than sufficient.

I could go on and on about all that made our stay such a success, but in the end most of it boils down to the attentiveness of the staff. A particular mention goes to Ms. Ing and Ms. Bella at the Club Millesime who were both extremely helpful and attentive. Ms Soh, who was in charge of cleaning our room always had a big smile on her face and seemed to take real pleasure in fulfilling our family’s requests.
A huge thank you to the whole Sofitel team for their exceptional service which made our stay truly Magnifique. We are already looking forward to our next stay at the Sofitel in Kraabi!

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank SirDarcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 10, 2017

Dear 'SirDarcy',

Thank you very much for sharing such a positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were very pleased to read that you appreciated the friendliness and assistance of our Ambassadors and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and particularly to Ms.Ing, Ms.Bella and Ms Soh who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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Reviewed October 7, 2017

There is so much going on at this hotel to keep you entertained
Full programme each day
Par 3 golf course

So bright and airy , beautifully maintained

Pool area lovely and so huge and is spirit into adults only / family ,kids / swim up rooms

Rooms are nice decorated in colonial style

Chief in the Indian restaurant has been on Thia TV cooking show

You can walk out to some local shops and bars , hotel shuttle bus will take you further

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank g230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 8, 2017

Dear 'g230',

Thank you very much for sharing such a great feedback on Trip Advisor.

We were delighted to read that you had an excellent stay with us and enjoyed the hotel's activities provided throughout your stay. Your encouraging and kind feedback is a great motivation and gives us even more enthusiasm in maintaining our efforts to offer a high quality service to our guests. Your kind words of praise have been passed also onto Chef Rahul, who is in turn most appreciative.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2017

A delicious breakfast, a spacious room, a clean sweep, a large swimming pool...our family are satisfied with attentive service. especially, I leaved to the airport safely... thanks to NOSS! your kindness and consideration. i'm bad at english. but you've listened to me and explained it to me.Thanks to you, I made a good trip. :)

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank daeun l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded October 8, 2017

Dear 'daeun l',

Thank you very much for sharing such a positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were very pleased to read that you had enjoyed your stay with us and particularly appreciated the friendliness of Noss, our Resort Host. Your kind and encouraging feedback will definitely motivate him to keep up his good work.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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