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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
Reviewed 4 weeks ago

Holiday at an end, but what can we say about this resort, staff are fantastic(always have a smile), very helpful and can not do enough for you. The hotel is stunning with great rooms, air con and ceiling fans(wonderful break from the heat when needed), the pool is to die for and massive, October is the rainy season but it makes sure there are not many people around the pool....The food at the Thai and Indian restaurant will not be beaten it is amazing....we will definitely be back. A couple of special thanks to Yuka(Manager) and Nicky(Explorer bar) wonderful staff and a credit to Accor hotels(Sofitel).

Room Tip: rooms facing the pool are fab, quiet life ask for one overlooking the golf course.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank emeldakiely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear 'emeldakiely',

Thank you very much for sharing such a positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were very pleased to read that you appreciated the friendliness and assistance of our Ambassadors and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and particularly to Ms.Yuka and Ms.Nicky who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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27 - 33 of 2,569 reviews

Reviewed 5 weeks ago via mobile

We spent a weekend at this hotel a couple of weeks ago and had a fantastic stay.
Greeted warmly, staff at club messimile were all so friendly and informative. Clay the lounge manager welcomed us and made suggestions on things to do which was extremely helpful. We took the hotel boat trip to Hong island and it was well worth it. Great food, fun time on the beach, great guide and only 20 mins away (leaves direct from hotel.
For kids there is a Massive swimming pool with hours of fun, a kids club and the Friday night live frozen show was a big hit!

At departure we were farewelled by the team and received a parting gift which was very nice.

Would highly rate and we will be back

Stayed: October 2017, travelled with family
Thank Jarrod_Marsden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear 'Jarrod_Marsden',

Thank you very much for sharing such a heartfelt feedback on Trip Advisor.

We were delighted to learn that you had an excellent stay with us and particularly enjoyed the hotel's activities. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Very unique and quiet place for a quick getaway from Singapore .
Greenery around the Resort is good . October is rainy season .

The SPA and the massage by masseuse Kwan Jirawan was excellent and very therapeutic .

Sanjiv Rao

Room Tip: Pool View was good
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  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Sanjiv R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear 'Sanjiv R',

Thank you very much for sharing your positive comments regarding your recent stay at Sofitel Krabi Phokeethra.

We were very pleased to read that you enjoyed your visit in our hotel and particularly appreciated the excellent service from our So Spa Ambassador. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words of praise have been passed onto Khun Kwan, who is in turn most appreciative. This will certainly motivate her to keep up the good work.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Having been more of a reader then a reviewer on this app I just simply couldn’t resist but to come and review this hotel.
Everything is simply heavenly here.
Kids club - outstanding
Gym - terrific (free weights too)
Breakfast - French Charm at its best
Bars - TOP notch
Rooms - big, ample, outstanding and even win a child bed and baby cot room to move about!!!
Pool - well must experience. Can spend days on end
Beach - literally private! Hotel provides deck chairs, towels etc.
Staff - polite, sincere, friendly and spot on. Very good with the kids must add!


Overall - ONE OF THE BEST HOLIDAYS WE’VE HAD

Stayed: October 2017, travelled with family
Thank britbadboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear 'britbadboy',

Thank you very much for sharing such a positive feedback regarding your recent stay at Sofitel Krabi Phokeethra.

We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Unfortunately I have to agree with previous reviews that say this hotel does not live up to Sofitel standards.
The hotel is quite worn and currently the exterior walls are being repainted. I would not recommend booking until the works are completed (probably not before 2018) but hopefully it will be nicer for guests after that.
We chose the location because we hoped for a quiet escape but in reality it meant additional transport as the beach right in front is rocky and does not seem to get cleaned by the hotel. There are several decent eateries and massage parlours close by if you are prepared to walk along a busy narrow road.
Food inside the resort is pricey. 150 THB for one scoop of ice cream to go and 250 THB for a cocktail that lacked one ingredient. Pointing out that fact the bartender added it to the glass I already drank from rather than mixing a new drink.
This is not a big deal but a very good example of the overall attitude we experienced from the hotel.
We did have a pretty bumpy start.
Stretching out budget quite a bit we opted for the airport pickup service due to the availability of infant car seats. Travelling with two 1-year olds we feel their safety comes first. However, the driver did not get the information and did not bring them despite 2 phone calls and a confirmation by email from the hotel. We did not have much choice rather than taking two exhausted toddlers on the lap for the 45 min drive and pray for a smooth ride. Fortunately the driver was understanding and drove cautiously.
At check in we expressed our disappointment in a polite and friend manner but felt it was shrugged off. After having slept over it a night we addressed our concern once more but were treated like making a big fuss. This might be due to a difference in culture but I am still disappointed by that reaction of a 5 star hotel. At the end I felt I had to make my point by refusing to pay the full amount for the pick up. This was again met with no understanding whatsoever. I offered to pay the regular taxi fare as that would have been our alternative and was told in that case they can not pay the driver?!
A SINCERE apology can go a long way and would have worked wonders in our case. But for us that set the tone of our stay.

I want to end this review on a positive note. Breakfast was very good. Not only the freshness and variety but also the incredibly attentive staff who cared so well for us und our kids and made it possible we all enjoyed breakfast as the best time of the day.
The huge pool and big garden are lovely, the rooms spacious, he gym well equipped and the staff is in general very friendly. Don’t expect 5 stars and avoid disappointment.

Stayed: October 2017, travelled with family
3  Thank Krawallschachtel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 5 weeks ago

Dear 'Krawallschachtel',

Thank you very much for taking your time to tell us about your experience at Sofitel Krabi Phokeethra. We are very sorry to read that we let you down in certain areas during your stay.

You have provided us with some very detailed and valuable feedback. This information has already been shared with the management team for each of the particular departments. Please be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. We would also like to thank you for making the effort to communicate the positive aspects of your stay, especially the friendliness of the Ambassadors which has also been shared with our teams.

Mr. 'Krawallschachtel', we are indeed very sorry that we let you down with the arrival experience. Our ambassadors work very hard every day to provide all of our guests with a seamless experience and we are all disappointed when something goes wrong. We hope that you understand that this is not a regular occurrence and we do hope that you will visit us again sometime in the future.

Yours sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Location: far away from Ao Nang beach and krabi town,so if you choose sofitel,try to enjoy most of your time in the hotel.
Service: I was treated really well during my stay in Sofitel krabi, staffs from reception and exclusive lounge are all well-trained and helpful. They also apply complementary sauna to platinum member,even though I was too lazy to try it..
Facilities and activities: lots of activities are organized by the hotel ,but because of the rain and the memorial of the king, most of activities were unavailable during my stay... so I just attended the tour to Hong islands and I have to say it's the only drawback during my stay...the staff who served us was unprofessional,and the lunch was awful...I couldn't believe it was supplied by sofitel. Heavy rain on the tour day, there's not even extra dry towels on the boat...and the guide staff just kept laughing in a wired way rather than trying to help... overall,the tour didn't worth the price.
Food: I did enjoy good time in the explore bar,lovely chat with the staff there, and exclusive lounge supplies good beverages. As to the India &Thai restaurant with reputation I ordered the Indian set, and I do love Indian food. But I'm afraid it's just average.
Even though krabi is boring for me, but if my friends wanna visit there, I will recommend sofitel to them for sure.

Stayed: October 2017, travelled solo
Thank Huan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand C, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 17 October 2017

Dear 'Huan Y',

Thank you for sharing your positive comments regarding your recent stay at Sofitel Krabi Phokeethra.

We are quite surprised and disappointed to read about your dissatisfaction of the excursion and also the staff attitude, as the genuine friendliness of our ambassadors, especially our boat crew, is normally our number one positive comment. However, rest assured that your comments have been discussed with our Director of Sports & Recreations to share with his team.

Nevertheless, we were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Ambassadors are most gratifying and will be shared with the whole team.

Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience.

Yours Sincerely,

Bertrand Courtois
General Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Sofitel krabi is the finest property in krabi as i am Thai citizen living in bkk. Visit krabi with my family it was over all good experience fast checkinn with sea view room.
Room is good big size and clean. 3 night stayed almost every day we enjoyed biggest swimming pool in Thailand. Have lot of activity in hotel which is the plus point to stay in hotel and hotel have a kids club also.
Have a verity of food dishes at maya Restaurant for breakfast.swimming pool Restaurant you can eat in lunch time(if not can go out side have many restaurant also, may be a good option for you)
All staff push for you comment in trip adviser staff dont know they and their service are impress you or not.
We dine at lotus restaurant which was really amazing they have one amazing chef at lotus restaurant chef Rahul we are thai we visit this restaurant for thai food but after we know the restaurant is serving also Indian food as well as we are not a big fan of indian food (we ever tried in bkk many time but we didnt like).but here indian cuisine is some on another level and 2 night in row only indian food we had and we meet the chef also, thanks god he is the only one who don"t let us to talk about put comment on trip adviser. But he is the only one who deserve it a lot because of his food and his knowledge.
Front desk also behave very good with us they also deserve good comment from us.All the best.
Over all enjoying this property.
Sure we will back again krabi.
Thanks.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank rakusan70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
#6 Family Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
Price Range: $177 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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