We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (22,911)
Filter reviews
22,911 results
Traveller rating
15,812
4,577
1,539
567
416
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
15,812
4,577
1,539
567
416
Show reviews that mention
All reviews elegance club sea and see sea restaurant limited gourmand flavors buffet butler arling punta cana french restaurant club section bali beds funjestic team our honeymoon pool bar swim up suite michael jackson show club members sushi
Selected filters
Filter
Updating list...
8,556 - 8,561 of 22,911 reviews
Reviewed March 14, 2016

Three great stays in the last three years at the Majestic. I will start with the best areas of the resort. First the gym is great. The two helpers in the gym (Alfonso and Naikin) will coach you along, and let you know if you are doing the exercise in the correct manner. Next the all of the restaurants and food are outstanding, and the waiters will grant you any wish you have. Please don't forget the Sea and Sea restaurant in the evening. We had the the swim up room which was great. You can step out of room and 15 feet away is the pool.
The down side is the resort needs some overall upgrades (rooms smell musty, some doors stick, chair cushions are worn, cracked tiles, toilets fixtures are missing parts). It also took four phone calls to get our luggage which we waited for in our room for almost two hours. .

Room tip: Take your luggage to your room yourself. Staying on the bottom floor is nice, but it is the nosiest floor also.
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Dave68__12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Majestic_Management, Community Manager at Majestic Elegance Punta Cana, responded to this reviewResponded March 15, 2016

Dear Dave68__12,

Thank you for choosing the Majestic Elegance Punta Cana as a preferred vacation destination. We are glad to know that you enjoyed our service and facilities.

Thank you for appreciating the distinguished and personalized service provided by Alfonso and Naikin; they are a big asset for our company. We greatly appreciate your observations regarding some improvements areas.

We assure you that we are currently working on actions that lead us to keep offering the excellent service that characterizes us.
Sincerely,

Majestic Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 14, 2016

Absolutely amazing. We were treated like royalty from the moment we arrived until the moment we left. We spent 6 days and 5 nights and were part of the Elegance Club. Our butler, Arling, was extremely welcoming and resourceful throughout our entire stay. The entire staff was friendly. The food was amazing. The Elegance Club beach and pool were beautiful and very clean. The rooms were beautiful and clean. We can't wait to return! I wouldn't want to stay anywhere else.

Room tip: Choose the Elegance Club swim-up suite! It's the best room on the place!
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kara W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Majestic_Management, Community Manager at Majestic Elegance Punta Cana, responded to this reviewResponded March 15, 2016

Dear Kara W.,

Thank you for choosing the Majestic Elegance Punta Cana as a preferred vacation destination. It pleases us to learn that you had a great time during your stay with us. We are glad to learn that you enjoyed our food and the outstanding service provided by our staff.

Thank you for your compliments towards the helpfulness and dedication demonstrated by Arling, your butler.

We will be glad to welcome you again in the near future,
Kind Regards,

Majestic Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2016

We loved this resort! Plenty to do, with fun shows at night! We had no desire to even leave the property. We had a butler, but found we didn't need him. Pools are excellent, with drinks always nearby. Beach is so beautiful....... So every other day we mixed it up. We had an unbelievable bartender named Ismael. He was so caring and friendly. He really wanted us to have a blast! All the food on the property was really good. We would definitely go back. So relaxing!

Room tip: We loved having the garden in our backyard! Nice break from noise, and close to all pathways around the resort
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank jmicek2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Majestic_Management, Community Manager at Majestic Elegance Punta Cana, responded to this reviewResponded March 14, 2016

Dear jmicek2,

Thank you for choosing the Majestic Colonial Punta Cana as a preferred vacation destination. It pleases us to learn that you had a great time during your stay with us. We are glad to learn that you enjoyed our food and the outstanding service provided by our staff.

Thank you for your compliments towards the helpfulness and dedication demonstrated by Ismael.

We will be glad to welcome you again in the near future,
Kind Regards,

Majestic Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2016 via mobile

The elegance club offers way more than the very affordable cost suggests. The pools, cabanas, attentive staff and liquors are all top notch. The evening activities and food quality could use improvement.

Our personal concierge, Junior, definitely deserves a raise or a promotion!

Date of stay: March 2016
Trip type: Travelled as a couple
Thank 123beachsurfer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Majestic_Management, Community Manager at Majestic Elegance Punta Cana, responded to this reviewResponded March 14, 2016

Dear 123beachsurfer,

Thank you for choosing the Majestic Elegance Punta Cana as a preferred vacation destination. It pleases us to learn that you had a great time during your stay with us. We are glad to learn that you enjoyed our food and the outstanding service provided by our staff.

Thank you for your compliments towards the helpfulness and dedication demonstrated by Junior, your butler.

We will be glad to welcome you again in the near future,
Kind Regards,

Majestic Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2016 via mobile

My daughter bought this trip for she & I as a relaxing getaway...by day 2 she cried most of the day and I was so stressed out that I had a panic attack. We were supposed to have a swim up room, instead we faced construction that started at 6 in the morning and went til 1:00 a.m. complete with spot lights hammers, saws, and jackhammers....so much for sleeping in on "vacation". The room smelled like mold or mildew. Had 1/2 a roll of toilet paper that looked like it had been wet and dried back out. Mold in the shower. Lights shut off and on for no reason. Power goes out(" because we opened the door to walk outside" according to the butler) Toilet wouldn't flush all the way. Staff at Elegance Club are so RUDE it is unbelievable and don't EVEN ask for a dry beach towel or the beach towel Nazis will make things realllly nasty for you. Bali beds were gross. Broken stuff everywhere. No wifi most if the time. Food was just meh....in short I feel like this place should be sued for false advertising. And did I mention how RUDE the staff is..especially the Elegance Club workers. This was the most upsetting stressful vacation I have ever been on...couldn't wait to leave!!!! This is the shortened version of just how bad it was by the way..won't go into the story about the concierge getting in my daughter's face because we left a beach towel in our room....Majestic Rip Off

Date of stay: March 2016
Trip type: Travelled with family
20  Thank Andrea R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality-Majestic, Quality Manager at Majestic Elegance Punta Cana, responded to this reviewResponded July 25, 2016

Dear Andrea R,
We really appreciate the time that you have taken to share your experience on TripAdvisor.
We are really sorry for your experience did not be thoroughly satisfactory and we promise to review, analyze all yours comments in order to not to repeat this kind of situation. I would also like to extend to you my apology for any inconvenience you experienced during your stay due to the level of service you receive. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment. I have also forwarded the comments regarding your room experience to the Room Division and General Manager for review and improvement. The comfort of our guests and the cleanliness of our facilities are our top priorities and I was disappointed to hear that we let you down in this regard. We appreciate your constructive feedback and we do apologize that we were not able to meet your expectations during your stay.
Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware about improvements that should be made and this constantly drives us to excellence. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay wonderful.
Warm regards,
Maria Bundgaard
Quality Manager
Majestic Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews