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Charles B

Central Pool

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Here’s a polished review based on your input:

“Our last day at The Central Pool was truly memorable, thanks to Ramon! His exceptional customer service went above and beyond our expectations. He made the entire experience entertaining and enjoyable, and his unique touch—balancing drinks on his head—was such a fun bonus! It’s clear that Ramon genuinely loves what he does, and it shows in the way he interacts with guests. We couldn’t have asked for a better way to end our trip. Thank you, Ramon!”
Date of stay: January 2025
Room Tip: Book your reservations for food early.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
Responded 4 weeks ago
Dear Charles B,

Thank you for an amazing 4 star review! Knowing that Ramón gave you an unforgettable vacation makes us proud! He will be delighted to know you enjoyed his services. We assure you that your comments will be shared with the team, we look forward to welcoming you back to our stages very soon to continue creating memorable experiences. Rock On!

"This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (41,996)
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124 - 129 of 41,997 reviews
Reviewed 4 weeks ago

We had a fabulous time with family members The resort has something for everyone from my 8 year old niece to my 89 year old mom Charles and Brayner made our trip so much more enjoyable helping with booking our excursions, massage appointments, seats by our favorite pool, reserving us seats at the shows, making sure we had all the little things to make our trip perfect. They were willing to answer questions and just make sure we knew everything we needed. I’m so grateful Charles and Brayner were our butlers

Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karlene O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Mrs. Karlene O.

We appreciate your valuable review! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

“This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”

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Reviewed 4 weeks ago

Had a fabulous time at the Hard Rock, Punta Cana.
Great location, perfect weather, very clean and great service!
Christobal, Scooby and Rey ensured we had everything we needed. They couldn’t have been nicer. Staff at the pool were always happy to serve.

Date of stay: January 2025
Trip type: Travelled as a couple
Thank V4673MJcarlr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear V4673MJcarlr

Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We will share your comments with our amazing rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

"This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."

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Reviewed 4 weeks ago

Not our first trip to Hard Rock but had another incredible vacation. This time we stayed for 10 days & opted for the Rock Royalty level. One perk of Rock Royalty is access to a butler. When I say our butler Eli (Eliazar Heredia Ramos) was amazing that is an understatement. Eli was very attentive, made all of our dinner reservations (even for restaurants that had no availability) & was there anytime we needed him. He understood the assignment of dealing with fussy Americans :-). When Eli was away his partner Leo (Leonel) was amazing as well. While Rock Royalty is a bit more expensive the additional perks & better room location are well worth it.

We also decided that instead of fighting for seats @ the central pool every day we would rent a cabana for the duration of the trip. Eli handled this as well, I didn't have to do anything. Speaking of Eli, he even surprised used with a beautiful charcuterie board for lunch while @ the pool (he is our new favorite person). Our pool servers were Gladys & Yuca, WE LOVE THEM!! They were oh so attentive & met all of our needs, even going to the food trucks to get us lunch (definitely going above & beyond). We found a cabana that we loved & when we stated we wanted the same one every day they made sure we had it.

Remember although all-inclusive may say tips are included, please tip your servers, your housekeeper daily (on the pillow) & your butler, they appreciate it. Tipping also ensures faster/better service!!

Fun fact: rent a golf cart, so worth it when driving from one side of the property to the other. I cannot wait for a shuttle to go from the beach to the lobby so the expense was worth it!!

Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dawn0815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Dawn0815,

We really appreciate you taking the time to share your experience with us. We are delighted to know you have incredible vacations every time you visit us. Our rockers will be so happy to know they provided you a great time. We look forward to welcoming you back to our stages very soon to earn the final star. Rock On!

“This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”

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Reviewed 4 weeks ago via mobile

I am currently still staying here. The grounds and beach are beautiful. Distance from rooms to main lobby not as bad as other reviews seem to say. The bad part of the hotel is the service! It is terrible, the staff is extremely rude and they seem to be pretty bitter about working in this establishment. I made a formal complaint to the front desk and they had absolutely no response. I have no issue with tipping which is something I always do at all inclusive resorts, but to be honest the staff here are so rude that they don’t even deserve it. They will look you dead in the face without cracking a smile. I have stayed in multiple reports in DR and I have never encountered such nasty staff.

The good part of the hotel is that it is pretty lively so if you are traveling with kids you can be sure that they will not be bored.

Date of stay: January 2025
Trip type: Travelled with family
1  Thank solomond366
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear solomond366

Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On!

"This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."

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Reviewed 4 weeks ago

What a great place to spend a week in the middle of our cold winter. So relaxing and no details to worry about. Raphael and Elvido were our butlers. They made everything so easy and were both so much fun. I felt very much at ease with them. They were incredibly trustworthy. Will definitely request them when we return. We miss them already, not to mention the sunshine, beach and beauty in general!

Date of stay: January 2025
Trip type: Travelled with family
Thank Cindy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Mrs. Cindy K.

Thank you for an amazing review! We are delighted to know you had such a great vacation with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We hope to welcome you back to our stages very soon to keep creating even better experiences.

“This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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