Not our first trip to Hard Rock but had another incredible vacation. This time we stayed for 10 days & opted for the Rock Royalty level. One perk of Rock Royalty is access to a butler. When I say our butler Eli (Eliazar Heredia Ramos) was amazing that is an understatement. Eli was very attentive, made all of our dinner reservations (even for restaurants that had no availability) & was there anytime we needed him. He understood the assignment of dealing with fussy Americans :-). When Eli was away his partner Leo (Leonel) was amazing as well. While Rock Royalty is a bit more expensive the additional perks & better room location are well worth it.
We also decided that instead of fighting for seats @ the central pool every day we would rent a cabana for the duration of the trip. Eli handled this as well, I didn't have to do anything. Speaking of Eli, he even surprised used with a beautiful charcuterie board for lunch while @ the pool (he is our new favorite person). Our pool servers were Gladys & Yuca, WE LOVE THEM!! They were oh so attentive & met all of our needs, even going to the food trucks to get us lunch (definitely going above & beyond). We found a cabana that we loved & when we stated we wanted the same one every day they made sure we had it.
Remember although all-inclusive may say tips are included, please tip your servers, your housekeeper daily (on the pillow) & your butler, they appreciate it. Tipping also ensures faster/better service!!
Fun fact: rent a golf cart, so worth it when driving from one side of the property to the other. I cannot wait for a shuttle to go from the beach to the lobby so the expense was worth it!!