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247marcelo
Sao Paulo, SP

Excelente !!!!

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
Scooby for us was amazing! Everyday we had a space in the legendary pool. Amazing, happy, respectable. About Charles, my mordomo, top too! All my need was perfect. Thank you for everything!!! I love legendary Punta Cana. I can take my time with my family, and feel happy, with attention, respect and have fun!!!
Date of stay: January 2025
Room Tip: Just come and taste!
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
Responded 3 weeks ago
Dear 247marcelo,

We appreciate your valuable feedback! Thank you for the amazing 5-stars review! We are delighted to know that you had an excellent time with us. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent services.

''This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.''
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (41,983)
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Reviewed 3 weeks ago via mobile

We recently vacationed at the Hard Rock and it was amazing! The experience as a whole was incredible. The room was spectacular and clean. The food in every restaurant was delicious. Our personal favourites were Toro, Ciao and The Market. The resort is monumental in size. Expect to walk around 10 to 15 minutes everywhere. There are little golf cars that can take you around, but we didn’t need them. The main lobby has many amenities catered for adults and children. The pools were numerous (12 in total) and clean! We enjoyed The Moon pool a lot! The service staff were friendly and very helpful. One of my favourite amenities was the spa! The theatre and entertainment can definitely benefit from an upgrade, particularly the theatre chairs! The biggest con was the beach. It looks picturesque. The water is electric blue and sand is pearly white. It’s generally very well maintained and cleaned. However, the beach chairs are very scant and the water was so rough we couldn’t really swim in it. Definitely not safe for little children!

Room tip: 1-Bring comfortable shoes 2-Life jackets for children under 6 are must on the beach 3-Line ups are long but it moves fast.
Date of stay: January 2025
Trip type: Travelled with family
1  Thank 93georgey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 3 weeks ago

Dear 93georgey

Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We hope to welcome you to our stages very soon to earn the final star. Rock On!

“This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I had high expectations for my stay at Hard Rock Punta Cana, but my experience was utterly appalling due to a severe violation of my privacy and the hotel’s failure to address it properly.

During my stay, a bell boy entered my room without knocking or permission while I was changing, with two other guests present. This was an egregious breach of privacy that left me shocked and humiliated. I immediately reported the incident to the front desk and requested a room change. Instead of taking my concerns seriously, the staff brushed me off, claiming the hotel was fully booked due to a conference. They knew about the incident and showed no urgency or accountability, offering only a vague promise of a room change the next day—one they never followed up on.

After returning home, I contacted Hard Rock’s corporate office, hoping they would take the matter seriously. Unfortunately, their response was as dismissive as the staff on-site. All they offered was a discounted room upgrade for a future stay, which completely trivializes the severity of the situation. This was not a minor inconvenience—it was a massive breach of trust and privacy.

For a brand that markets itself as “luxury,” Hard Rock Punta Cana’s handling of this incident was anything but. They failed to prioritize guest safety and showed no genuine effort to make amends for their wrongdoing.

I will never return to this hotel and strongly urge anyone considering a stay here to think twice. If you value your privacy and expect basic respect as a guest, look elsewhere.

Room tip: Know Your Rights Always keep a copy of your booking details and any communications with the hotel. If you experience privacy violations or o
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pathfinder579203
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Pathfinder579203

Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On!

"This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We are currently staying at the Hard Rock Punta Cana, and after three days, our experience has been disappointing. I strongly recommend considering other resorts, and here’s why:

First, while we knew the resort was large, it becomes overwhelming because they allow day-pass visitors for timeshare promotions and host local conferences. This results in poor service for international guests who are paying a premium price. Additionally, the so-called "resort credits" are essentially a tactic to push timeshare sales, enticing guests with offers like free massages or discounted excursions.

Before arriving, I was genuinely considering investing in a timeshare here. However, by the second day, it became evident how the resort operates. When I went to the front desk to address my concerns, I was met by a young staff member claiming to be the manager and customer relations representative. Unfortunately, he seemed unable to understand my concerns and insisted I write them down, which felt like a waste of time—hence this review.

The resort seems to prioritize maximizing profits through timeshare sales and overbooking rather than providing a high-quality experience for its guests. I strongly urge caution when considering Hard Rock Punta Cana for your vacation.

Date of stay: January 2025
Trip type: Travelled with family
1  Thank Marcus S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Marcus S

Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On!

"This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Here’s a polished review based on your input:

“Our last day at The Central Pool was truly memorable, thanks to Ramon! His exceptional customer service went above and beyond our expectations. He made the entire experience entertaining and enjoyable, and his unique touch—balancing drinks on his head—was such a fun bonus! It’s clear that Ramon genuinely loves what he does, and it shows in the way he interacts with guests. We couldn’t have asked for a better way to end our trip. Thank you, Ramon!”

Room tip: Book your reservations for food early.
Date of stay: January 2025
Trip type: Travelled with family
Thank Charles B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Charles B,

Thank you for an amazing 4 star review! Knowing that Ramón gave you an unforgettable vacation makes us proud! He will be delighted to know you enjoyed his services. We assure you that your comments will be shared with the team, we look forward to welcoming you back to our stages very soon to continue creating memorable experiences. Rock On!

"This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had a fabulous time with family members The resort has something for everyone from my 8 year old niece to my 89 year old mom Charles and Brayner made our trip so much more enjoyable helping with booking our excursions, massage appointments, seats by our favorite pool, reserving us seats at the shows, making sure we had all the little things to make our trip perfect. They were willing to answer questions and just make sure we knew everything we needed. I’m so grateful Charles and Brayner were our butlers

Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karlene O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Mrs. Karlene O.

We appreciate your valuable review! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

“This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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