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Reviewed February 5, 2021 via mobile

My spouse and I stayed at the Iberostar Grand Bavaro for one week from 1/30/21 to 2/6/21 and we had an amazing experience. The property is gorgeous and well-kept, located on one of the best beaches in the Caribbean. Because Iberostar has multiple properties lining the same beach, we felt very safe walking long stretches of the beach from one side to the other. The service was world class and more than met all of our expectations. We’ve been to a few Sandals in the Caribbean and found the food and service at Iberostar to be comparable for far less of a cost. The staff really went above and beyond for everybody here. They are so friendly and helpful through every step of the vacation. Leo and Alberto were our butlers and made sure we had everything we could have needed. We were at first unsure about traveling with the COVID situation, fortunately we are both healthcare workers who had an opportunity to be vaccinated prior to arrival. That being said, we felt Iberostar created a very safe environment with all of the extra precautions they have taken, including sanitization and mask wearing throughout all interactions. Other guests we spoke to felt similarly. Capacity at the Grand has been limited and the seating at the pools and beaches have been spaced out, it felt like we had the whole resort to ourselves! The resort handled all of our testing needs ahead of pre-flight boarding back to the US. While they haven’t needed to quarantine any guests so far, Iberostar has a whole wing of rooms set aside in case any travelers need to complete quarantine before they travel back home (in the event someone tests positive) and are offering those additional accommodations free of charge. We are so sad to leave and return to the cold winter back home. It was our first stay in the DR and our first time staying at an Iberostar but it certainly won’t be our last! A huge shoutout to the many many Iberostar staff members who made this an unforgettable trip, we can’t wait to come back and see them again!

Date of stay: February 2021
Trip type: Travelled as a couple
6  Thank Adam Y
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iberostar Hotels and Resorts, General Manager at Iberostar Grand Bavaro, responded to this reviewResponded February 8, 2021

Dear guest,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect stay. We are glad that you were satisfied with our latest health and hygiene measures where we do our utmost to ensure that enjoyment is not sacrificed despite our high safety standards.

Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.

Kind Regards,

Quality Manager Online
Iberostar Grand Bavaro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 28, 2021 via mobile

Long review but worth it! We arrived on time and in great spirits. We were brought right to cyntia, yineiri and darlyn at prestige. We were checked in and they confirmed all our requested were already set up! We were then introduced to our amazing butlers(kelvin, Cesar and Starling. ) they took care of all our needs. The most important was very simple. I’ve bucket filled at 5pm and a cold coke In the fridge. More than this they checked in with us three times a day to see if we need anything. One night we finished dinner and was bringing a plate to the room and they took the plate and brought it up for us. The level of service you receive here is better than the ritz Carlton and the food is better. Moving on. The rooms amazing. The cleanliness of the hotel was impressive. So down to the pool bar and our favorite bartenders lely and Ery!!! They have so much energy even wearing masks face shields and glasses to make us feel safe. Social distancing is VERY important to the employees to make you feel safe!!. Dionis and starling were serving drinks at the beach and our glass was never empty.
Next the food OMG breakfast was awesome. You do not serve yourself they put why ever you want on your plate and there are 100’s of options. That along with cafe con leche served by Ortiz and poche make breakfast a solid experience you can eat indoors or outdoors
Lunch was at the pearl David Marlon among others always make sure you have everything you need. The chefs use thermometer to make sure you meat is cooked to your liking. The deserts were perfect along with a cappuccino made to perfection
Dinners are run by the same people who handle your breakfast so it feels like you are going to your friends house for dinner. All 5 star
If you miss the sea bass or the veal at the la playa restaurant you are seriously missing out. One thing that really stood out was Andrew and Raul! They run this place. They were busting their buts making sure everything was perfect. They were doing multiple jobs helping guests and It means the world to us guests when the people who run this world class hotel take the time to introduce themselves and they know who you are and where you are from and are reaching out to you to make sure your trip is the best. If you have plans to go here great if you do not? You need to. Oh! Two other huge things
STAR friends yocarib Armando and of course Ruth and Isabel. They have so many activities and truly have fun teaching dancing archery bocce and bingo. Love them
The shows have improved so much the were great before but Francis jr and jhonny kicked up their game and produced amazing music and entertained all. Did I mention the had a tenor opera night? Wow just floored I cannot say enough great things about this property. I must go to destination

Date of stay: January 2021
Trip type: Travelled as a couple
4  Thank Robert F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iberostar Hotels and Resorts, General Manager at Iberostar Grand Bavaro, responded to this reviewResponded January 29, 2021

Dear guest,

Thank you for staying with us at Iberostar Grand Hotel Bavaro on your recent vacations. It has been a pleasure to read this excellent review of your recent holiday with us and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.

Best regards,

Quality Manager Online
Iberostar Paraiso del Mar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2021

We have always stayed at Iberostar resorts on our vacations, and been very happy with our experiences. And the Iberostar Grand Bavaro has definitely proven that again. The Grand Bavaro is first-class in terms of what it has to offer. The room, pools, bars. restaurants, meals, and staff (in particular) were amazing. So happy with our butlers Staling; Leo; and Danillo who looked after us 24/7, Ery who made the best drinks at the pool bar, Poche who spoiled us at the Italian restaurant, and our most memorable and funny Star Friends Ruth, Yocari-B and Power. We simply cannot wait to go back now!!!

Room tip: Rooms higher up have better view and are quieter
Date of stay: December 2020
    • Sleep Quality
    • Rooms
    • Service
3  Thank Cabernet_forever
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iberostar Hotels and Resorts, General Manager at Iberostar Grand Bavaro, responded to this reviewResponded January 12, 2021

Dear guest,

A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team.

It would be marvellous to see you again in this, your home away from home.

Kind regards,

Quality ManagerOnline
Iberostar Grand Bavaro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2021

Grat Resort but service was not for a 5 star hotel.
Tip is included but everyone expecting a tip. If you hang out by the pool and the waiter is serving you a drink and you don’t tip him he will not coming back to you.
Also the are trying to sell you timeshare of iberostar hotels.

Date of stay: December 2020
    • Sleep Quality
    • Service
1  Thank Torsten K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iberostar Hotels and Resorts, General Manager at Iberostar Grand Bavaro, responded to this reviewResponded January 12, 2021

Dear Tarek,

Thank you for your feedback concerning our hotel, Iberostar Grand Bavaro. Regarding the service received, we have taken note of your comment and regret that you were not completely satisfied. Service excellence is one of our strengths and we work hard to keep it that way.

We choose and train our staff so that they can give an excellent service with or without tip and we are saddened that during your stay we did not achieve the personalised treatment that we are known for.

Regards,

Quality Manager Online
Iberostar Grand Bavaro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2021

Entire staff were all fantastic! Loved the Star Friends Isabel, Power, Ruth, Jojo and Amuando! So much fun! Bartenders Ery, Lely and Sylvester! Everyone followed COVID protocal, very safe! Evening buffet is currently closed. Only specialty restaurants but no problem with getting reservations. Butlers were so helpful! Room service is awesome! A gorgeous resort as usual. We will be going back a 3rd time soon! Do not hesitate to go! Thank you all! We had a wonderful time for my hubby's birthday and New Years Eve was the BEST!!! See you soon!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank Samiowa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iberostar Hotels and Resorts, General Manager at Iberostar Grand Bavaro, responded to this reviewResponded January 8, 2021

Dear guest,

We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.

The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction.

Kind regards,

Quality Manager Online
Iberostar Grand Bavaro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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