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stacyyeed14
Toronto, Canada

Good experience

4.0 of 5 bubblesReviewed Jul 25, 2023
Overall it was a good experience. When we arrived after 3pm, our room wasn't ready. They told us to go and have lunch first. Our room was worth the wait as it was less than 1 min away from the beach. Food options was great, lots of local options and regular. Service was friendly overall. The secret adult pool was an oasis. The room did have a septic smell at times but we didn't spend a lot of time in the room, so it was manageable. I felt quite safe at the resort. The beach was beautiful however there was a lot of sea weed at times but you just had to swim around it. Loved that we were able to access all the resorts etc. We really enjoyed the property and was sad to leave. We will be back.
Date of stay: July 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this review
Responded Jul 27, 2023
Dear stacyyeed14,

We would like to thank you for having selected our Grand Palladium Bavaro Suites as well as, for the time you have taken to let us know about your recent stay. Our goal is not only to fulfill but surpass all our guests’ expectations. Therefore, we put our greatest interest into your opinions.

We have carefully read each line of written text and we want you to know that both the positive and negative aspects are taken into account by our management team since the positive ones help us to motivate ourselves and keep them under control and thanks to the negatives we can feed our short and medium term action plans aimed at improving our product and our people's performance overall, thus contributing with the experiences of our guests.

We dream of the opportunity to welcome you back in the future in our beloved Punta Cana aiming to go beyond your expectations.

Kindest regards!

Yasindi Jiménez
Hospitality Sr. Advisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 25, 2023

If you only read one review - read this one. I picked this location (on cheapcaribbean.com) based on the large number of reviews and highest overall rating. I looked at the reviews I could see (which was only 6 or so) and there was a mix of positive/negative, but with the overall rating, I felt confident.

Dinner - as soon as you get checked in, make your dinner reservations (honestly before you even get to your room - as soon as you check in at the front desk). Yes there are SOME buffets you can eat at for dinner, however they are not as good quality food or customer service. We ran into the first night there trying to make reservations for the rest of the week with VERY limited options. We tried at first to do it on the app with only reserving 2 nights of dinners for the 5 nights (and they weren't the places we REALLY wanted). The next day we went to hotel's customer service and they helped us book the rest of the days BUT the times available were very limited (like super early or super late dinner) AND still not the places we really wanted to go to.

Room - there were times our shower did not have any hot water. The shower door would not close, causing water to get on the floor. The bath tub, the nozzle was not completely over the tub, so only a half of the water would go in the tub, the other half on the side. The beds are extremely hard. We dumped out our drinks in the sink (brought a reusable cup to keep drinks colder on the beach) and even with rinsing the sink, a bunch of small ants were everywhere around the area (and I had already seen them in other areas of the room). There was a large bug on the floor too and leftover chip from the last guests in the closet. The lockbox/safe in the closet was difficult to get locked with passcode in, and then started saying that the battery was low, so I was not confident I could later get into it. We brought this to the resort's attention and they said someone would come soon. Over 30 minutes later we called again and they said it could be 1.5 hours and we had to be in the room for them to replace the safe (but the other stuff - hot water and shower door) they could fix without us there. We gave up on waiting about the safe and the other issues never got resolved.

My advice if you go - book dinner as soon as you arrive and make sure you have a suitcase or something that locks so you don't have to rely on the safe (luckily we had that - although still not ideal).

Food was okay but if you go towards the end of hours open (breakfast, lunch, etc.) food is picked over, cold, and in general any time, customer service is poor. You may wait forever to get a drink - if you get it at all.

Dinner places you could reserve were better quality food in general, but most were not the best or what I would pay for (if it wasn't included).

Alcohol provided on the beach/pool seemed to be watered down (unless you go to lobby bar or restaurant). Some restaurants you had to buy a bottle of wine if you wanted alcohol (vs. it being provided).

Tip - you have access to other Grand Palladium resorts, so go to the Secrets adult pool if you aren't traveling with children. Much quieter, different music played, better/stronger/less watered down alcohol and better service (don't wait forever for a drink).

Spa - the spa is wonderful! Luckily we booked a massage early on so we realized the secret with the spa. The spa has a pool area with chairs in the pool (aqua massage) and several beach beds (and a couple of types of beds) including sauna, hot tub, and the ice plunge area. There's also a restaurant free there with sandwiches and they'll make fresh smoothies with fruit of your choice. There's a mud area (spa mud) you can use yourself for free. We spent a lot of time there.

It is a maze at the resort though, so it takes awhile to get to where you are going and you will get lost for awhile. It can be frustrating (and others got lost too).

The pool was nice and the beach too. It was a nice trip still but the food, alcohol, and parts of the room were less than desirable.

Room tip: If possible, choose a room closer to the beach or restaurants or lobby so it's easier to get around.
Date of stay: July 2023
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    • Rooms
    • Service
Thank ZumbaSparkles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this reviewResponded July 26, 2023

Dear ZumbaSparkles,

Thank you for sharing your travel experience in our property with the trip Advisor Community.

We are very sad to find out that your stay in our community has been affected by the related situations with our food and accomodation.

For sure, we will report your comments to our Food & Beverage Directors and our General Management, for their acknowledgement and in order to find and apply the proper improvements actions , since it is our interest to exceed our guests's expectations during their stay.

We really hope to welcome you back in our property, in order to witness the improvements done and to experience a new Palladium stay with us.

Best Regards,

Y. Jiménez
Hospitality Sr. Advisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2023

It could be because we went in July, the heart of Summer travel. It's a gem of a place, with the most beautiful beach, and activities galore. They maintain the grounds to a tee. The food was absolutely incredible! They have something for everyone. The staff were so gracious and pleasant. But, we had to be moved to a different room upon check in, because it was not cleaned, and the ceiling was leaking. But, the hotel did accommodate us to a bigger suite. So that was gracious of them. BUT, our refrigerator in our room did not work the entire time of our stay. I called down two times, and then verbally told a front desk associate. The refrigerator was not looked at or fixed. So, we had warm drinks, and could not store cold stuff inside. Every time we needed more towels, water or coffee packets, we eventually got them. But, it took hours to get them.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank melissar0se3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this reviewResponded July 27, 2023

Dear melissar0se3,

First of all, I would like to thank you for sharing your impressions of your recent stay at the Grand Palldium Bavaro Suites Resort & Spa with thousands of travelers on TripAdvisor. We are very pleased that you enjoyed your overall vacation with us.

Your comments are welcome, important and constructive for us, so we thank you very much for being honest and sharing your experience with us. We have forwarded your words to our entire Management Team so that appropriate action can be taken.

We look forward to your pleasant presence in this vacation paradise very soon to pamper and spoil you as you deserve.

Best regards,

Y. Jiménez
Hospitality Sr. Advisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2023

My vacation was well spent. Staff was friendly and accommodating. However more options is needed for lunch area such as providing jerk, sausages, chicken, pork etc on different areas along the beach side for assessibility. Activities such have a wide variety and more staffing to carry out these effectively. Night life should also have various options at different intervals of the hotels this will eliminate persons seeking outside entertainment. Response team should be more proactive. Hotel management should manage sales persons at the hotel with either a crew member or assigned their own crew member to each guest so that each guest experience what was promised.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sbird892023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this reviewResponded July 26, 2023

Dear sbird892023,

Thank you for taking time to give us your feedback about your recent holidays at Grand Palladium Punta Cana Resort & Spa. All comments are very important for us to improve our service and facilities every day.

We are grateful for the aspects of your stay that you enjoyed, as the friendliness of our Staff; however, we understand that some aspects of your stay had a negative impact on your overall perspective of our services and attentions. We want to apologize for the impression they have caused on your vacation.

We will share your review with our General Management so that they can take immediate measures to solve all the aspects not so positive that you have mentioned above in your review. Please accept our most sincere apologies for the mishaps that could have affected your stay. you can be sure we'll keep doing our best effort in order to reach your full satisfaction.

We will be very grateful to welcome you, for more special occasions or simply to enjoy the never-ending beauty of our Caribbean ocean, to show you that we are capable of providing you a stay that is exceptional in every sence.

Best regards from Punta Cana,

Y. Jiménez
Hospitality Sr. Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2023

Dining areas too hot for guests and employees. No fans in lobby or many dining areas - really - in this part of the world?
Slow response to fixing shower in room which proceeded to break after one use (again). Dirty pools. Sports bar food cold. Often halfway through buffet meal before water or drinks arrived - we started bringing bottled water, soda to mealtimes, from our room, to avoid this issue. Rarely new what flavor ice cream, gelato because no signage.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank schannfam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this reviewResponded July 22, 2023

Dear schannfam,

Thank you so much for giving us the great privilege of being your host during your recent stay at our property.

We have carefully read every word of your review and are greatly saddened that we did not live up to your expectations in this extraordinary vacation context.

It is a pity that you have not found in our hotel the ideal setting to spend a fantastic vacation like the vast majority of our guests.

We undertake to keep doing our utmost efforts to optimize our operational efficiency aiming to positively impact the stays of the travelers who entrust their holidays to us.

Hopefully, we would like to have a second chance to host you again in our property to pamper you and revert the received impressions.

Best regards!

Y. Jiménez
Hospitality Sr. Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2023

Awesome time
Definitely would go back
Highly recommend it
Pools are fantastic
Food is great
And the staff is top notch
All the resorts are in walking distance and the beach is right near all the pools

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bottomsup13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasindi Jiménez, Other at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa, responded to this reviewResponded July 22, 2023

Dear bottomsup13,

We appreciate your preference in selecting our Grand Palladium Bavaro Suites for your well-deserved vacation. We are honored to note that your experience was entirely satisfactory.

We look forward to providing you with another unique and memorable experience.

Kindest regards!

Y. Jiménez
Hospitality Sr. Advisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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