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Reviewed 4 weeks ago via mobile

Beautiful place! Great resort with lots to do for the whole family. Beach is calm enough for the whole family to enjoy. Pools are large, one with activities and another calmer/quieter one. There is a variety of food. The staff is amazing, always smiling and happy.

Date of stay: November 2018
Trip type: Travelled with family
4  Thank Christabel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Director de Relaciones Públicas at Ocean Blue & Sand, responded to this reviewResponded 3 weeks ago

Dear Guest,

Receive our most cordial greetings,

On behalf of our Hotel, we would like to thank you for choosing us.

It was a pleasure having you among us and we couldn’t be happier to know that you enjoyed your stay at the fullest! Knowing the level of satisfaction we have achieved in our guests motivates us to continue working day by day in order to overcome our services.

We look forward to welcoming you soon.

Sunny regards,

EBERT VILLAMAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall, this location was ok. It needs A LOT of maintenance. Their cabinets were falling apart and their bathrooms need to be re-tiled.

The customer service was ok. The front desk reception wasn't the nicest, especially the women who work there. When we first checked in, they gave us a room that smelled really bad, like mold and humidity. We asked to be changed and said it would take about an hr to find another room and to have our luggage moved. We didn't have a problem with waiting so we had dinner while it was done. We got back to the rooms but our luggage was still there and no one had contacted us to tell us our new room. After calling for a bell boy, he never showed so we had to take our own things to the other side of the resort.
The part that I want to stress the most is the selling of their membership. It is called H10. They are super persistent. Our first official day at 9am (before having breakfast) we were approached by one of their crew members & were taken to their building to have an orientation. Even after saying no multiple times, they weren't taking no for an answer. I had to walk out. I had never felt so pressured into having to do a time share orientation on a resort. The second night, they had merchants on the resort selling souvenirs and knick knacks. They had multiple tables out and they kept hassling the guests to buy their things. That was very annoying.

The food at the buffet was AMAZING! Very authentic which I enjoyed. The food at the restaurants was gross. The restaurant by the beach called Villa del Mar wasn't the greatest either. They are the only spot that has food all day. When we got there around 4pm, all they had was burgers, hot dogs and pizza. The burgers and hot dogs were under cooked. Later in the evening, we went to the "mexican" restaurant. Our meals were incomplete. We were missing half of the ingredients. The salmon was salty. The portions at the steak house were very small so we ended up going to the buffet afterwards because we were still hungry. We didn't try any of the other restaurants due to our experience with the other 2 so we stuck with the buffet.

The best part of our trip were the doom buggies. We booked it thru Adventure Boogies. It was a great experience. Please do not wear any clothing that you plan to take back home lol. You get very muddy and the clothing and shoes are useless afterwards. They take you to a cave where there is a subterranean river which is beautiful. Then they give you a taino show of ppl dancing, very short tho, not even 5 minutes. They then take you to Macao beach which is also beautiful. Very fun experience, definitely recommend. We also booked an excursion with Dolphin Explorer. PLEASE DO NOT BOOK ANYTHING WITH THEM!! We paid for the Funtastic experience which is just to interact with the dolphins, not actually swim. They were more worried about the photographer getting a good pic with you and the dolphin than you actually enjoying yourself. The photographer was also up on the dock which gave a horrible angle for the pics. The pictures were also $300!!!! Ridiculous!!! Please do not spend your money with them.

The entertainment at the resort was GREAT! Every night they had a different show at the theater. One of my favorites was the Michael Jackson impersonator and dancers. They were spot on with the dance moves. They also had some sort of a cirque du soleil show, very nice as well. The bowling alley was cool but it smelled really bad, like mold as well. The night club on the resort was small but resourceful. Good music.

The spa was very pricey. $70 for 25 min was excessive so we didn't book any service.

The prices at their gifts shops were pricey as well. You're better off going to the shops along the left side of the beach which don't belong to the resort. You can negotiate and get better prices and a bigger variety.

I would like to give a special shout out to the entertainment crew on the resort--Roger, Emilio, Roberto, Willian & Jose. They work their butts off keeping ppl entertained by having games, dance classes, painting classes, a cooking class, dance competitions...anything you can think of, they did. They work over 12 hrs a day under the sun and dancing at all times. Idk how they do it, but they do it well without any complaints and with a smile at all times. They were super sweet to me and my family. We can't thank them enough for making it a memorable vacation.

Room tip: Avoid building 7 at all costs
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Yaritza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Director de Relaciones Públicas at Ocean Blue & Sand, responded to this reviewResponded 3 weeks ago

Dear Guest!

From the Ocean Blue & Sand, we reiterate sincerely and while we welcome your feedback on your stay.

It is always a pleasure to receive feedback from our guests as they help us to continue our philosophy of service and continuous improvement. Your feedback helps us improve our level of service with particular emphasis on these areas of opportunity you mentioned in your valuable comments.

Gladly I will share your comments with the rest of our partners.

Best regards,

EBERT VILLAMAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was my 2nd visit to this AWESOME resort!!! I will be booking for March Break ... This is a large resort, but with so many shuttles and golf carts at your service, getting around was easy and convenient...
I can't say enough about the restaurants and Buffet even the pickiest eaters in the world will find the food AMAZING!
The resort manager Guillermo Lachapel recognized me from our visit last year and went out of his way to make sure we enjoyed our stay...

I've been to many Resorts all over the world and this resort has the best staff and management of any! Super clean and organized.

Date of stay: October 2018
2  Thank Gerry I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Director de Relaciones Públicas at Ocean Blue & Sand, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your opinion regarding your stay at Ocean Blue & Sand by H10 on Tripadvisor.

We are pleased that you and your family had a good time among us and that we were able to make your holidays unforgettable by reaching your expectations. Your comments encourage us to continue providing the warm service that characterizes us. it would be an honor to welcome you again for your next vacation.


Sincerely,


EBERT VILLAMAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

As usual Ocean Blue Sands doesn't disappoint. We are always pleased with or stay here. We have been doing this particular vacation for 7yrs now and we always find our way back to Ocean Blue Sands. It's The Massey Home Away From Home!! From the time we get here until the time we leave we are treated like kings and queens. The here are awesome! The lobby bar staff are the nicest people you could meet Vladimir, Flor,DeJesus and Alvin all very accommodating. Mike's is as usual one of our favorite spots in the evening. We love seeing and reuniting with a familiar face when visit. The entertainment staff ,OMG!! What can I say about these guys other than , They Are The Best Black Coffee , Mini Mee,and Chocolate to make a few are Amazing. Privilege guest service staff are Great Louis Guerrero, Enrique. Gabina, Flor and Louis have been here since our very first visit and we Love them so much. They are indeed like family. Our room attendants were wonderful as well. Those ladies and gentlemen were very attentive to all of our needs. Another Great Vacation
Ocean Blue Sands
Massey 2018!!!

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank AspenChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Director de Relaciones Públicas at Ocean Blue & Sand, responded to this reviewResponded 4 weeks ago


Dear Guest,

Receive our most cordial greetings,

We would like to thank you for choosing Ocean Blue and Sand as your holiday destination in the Dominican Republic.

We are pleased to learn that you had a wonderful experience and that the service delivered by our staff was up to your expectations. we will be sharing your kind words with them, to continue delivering an outstanding service to all our valuable guests.

We will be looking forward to receiving you soon again in our little Paradise.

Sunny regards,


EBERT VILLAMAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Beautiful resort,with an amazing pool. Good restaurant variety with several al la carte restaurants in evening. Buffet style for breakfast & lunch along with beachside buffet. Piano bar is a nice place to relax in evening. Friendly Peurto Rican staff.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank PeruMom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Director de Relaciones Públicas at Ocean Blue & Sand, responded to this reviewResponded 4 weeks ago


Dear Guest,

Receive our most cordial greetings,

On behalf of our Hotel, we would like to thank you for choosing us.

It was a pleasure having you among us and we couldn’t be happier to know that you enjoyed your stay at the fullest! Knowing the level of satisfaction we have achieved in our guests motivates us to continue working day by day in order to overcome our services.

We look forward to welcoming you soon.

Sunny regards,

EBERT VILLAMAN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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