Walked in and straight away the atmosphere felt warm and friendly.The food was superb ,hot and very tasty even though it was very busy the staff had plenty of time for each customer.We have booked in again for later in the week it’s so nice to find a decent place to eat in these difficult times.
Just had a two day break in Norfolk and stayed at this wonderful pub. We had the Starlight room on the front of the pub. Inside it is roomy with a large entrance area fitted out with comfy chairs and all you need to make a hot refreshment or breakfast, which arrives in a cool bag every morning with a gentle tap on the door. Inside the cool box is everything you need to start the day including the most tasty breakfast pastries. Room also had a very comfortable bed with proper pillows. The bathroom had a large shower and and everything was extremely well cleaned prior to our occupancy. So love this pub and it’s restaurant.
Stayed in the Starlight room for two nights - comfortable room, service was excellent and the food was delicious. The continental breakfast was a lovely touch. Would highly recommend both the restaurant and the rooms. Will be visiting again soon.
We had been looking forward to returning for the past year or so and finally got a chance to visit and stay . The staff we’re very friendly and helpful . Our room was a delight as always . Comfortable , spotlessly clean and had everything we needed to make our stay relaxing . The little extras that are provided along with the breakfast hamper make it an enjoyable break away from the huddle and bussle of the city . Would highly recommend and will certainly be returning . Thankyou to all the staff !!
First and most importantly, we chose to stay at the Wiveton Bell having had a superb meal in the past. Again, the dinner that we had this time was excellent. Service and quality of the whole dining experience was first class.
We stayed in the 'Starlight Room' for three nights which overlooks the courtyard at the front of the pub. The room was nicely decorated and had all the amenities that we needed for a short stay. Unfortunately there were some disappointments:
- it was very stuffy (there were three fans provided without which it would have been unbearable)
- room wasn't particularly clean. There were smears on the mirror, dust in places, some cobwebs and at one point an open safety pin on the floor (that wasn't ours)
- bathtowel provided after our first night was threadbare and the other towels were well used and in need of replacing
Our biggest disappointment was the lack of any reasonable gluten free breakfast. On booking and arrival we advised the team that we required a gluten free breakfast for one of our party... in the morning all that was provided as an alternative to the fresh warm pastries was a box of Tesco's own brand Free From Branflakes - £1.50 by today's price. We really expected better than this from a place of this quality especially given the advanced notice we gave.
On our second morning we chose to have breakfast elsewhere (given the disappointment) and hoped for better on our third morning. There are several local farm-shops with gluten free breads and rolls that would have been lovely with the jam that we had in the room - however on the morning of day three there was nothing for my wife as an alternative to the same pastries at all (presumably she was expected to continue with the unopened Branflakes).
On checkout, we were asked how our stay was. We did advise about our disappointment regarding the lack of gluten free breakfast option (not as a complaint but voiced as feedback). Sadly once we'd commented, we were asked what we'd been provided with following which there was no response at all, the subject was changed and there was obviously no interest in our comments at all. That left us both with the feeling that our customer experience wasn't important and certainly wouldn't be fed back any further.
A real shame - we love the Wiveton Bell as a pub and restaurant and will be back to eat however we will certainly stay elsewhere.
hi David I have waited a while to post my response as I wanted to tell you we have installed air con in the room now and the gluten free options have been resolved by by thankfully our supply now sticking more gluten free options ( prior to this or only options admittedly cereals. you were checked out that day by a temporary member of staff no excuse for this.....
