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7 - 12 of 349 reviews
Reviewed June 28, 2017 via mobile

So this time I went back to crown plaza Dead Sea, twice in June 2017, still has the same lovely staff, Spa, food and accommodation.

I would like to thank Simon and kath for their high quality in assisting me and the great welcoming they made to me and to my friends.

Date of stay: June 2017
Trip type: Travelled with friends
Thank Nasser S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 29, 2017

The man working behind the window at the Crown Plaza beverage kiosk (not the resturant next door) tried charging us 50JD ($70) for 2 Fanta, 2 small Perriers, 2 local beers, a small Pringles, and a tin of mixed nuts. When we pointed out it there must be some mistake and started adding the costs based on the menu, another of his colleagues came out to defend him and said it was because we hadn't added the 17% taxes. When we demanded that they provide us a bill - the total came to substantially less and jived with the prices on the menu + 17% tax - 35JD, NOT 50JD.

We've been going to Petra for the last 2 years and often stop at the the restaurant next door - also Crown Plaza - and have had nothing buy exceptional sevice. Too bad a few bad apples (who obviously didn't realize we've been living in Jordan for some years) don't mind risking a good business's reputation for their own expense.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank ammanexpat2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Crowne Plaza Resort Petra, responded to this reviewResponded May 14, 2017

Hi ammanexpat2017,

We appreciate your time in writing your review. We regret that you found our Beverage Kiosk unremarkable due to the issues you had with the pricing and billing. We would like to express our sincere apologies for all the difficulties you endured particularly if the services rendered by the staff was below average. Rest assured that your comments were shared to our team to avoid its recurrence as these events are clearly not standards that we failed to deliver on.

Once again, thank you for your valued feedback and we hope to have an opportunity to serve you again.

Kind Regards,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2017 via mobile

On our honeymoon we got a room with to separate beds and a baby bed. The hotel was not full, but after complaining by the reception the answer was, we our fully booked so no solution. Staff was terrible and arrogant. Didn't care for the customers and the room was dirty.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank MikeDuijvelaar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Crowne Plaza Resort Petra, responded to this reviewResponded May 7, 2017

Hi MikeDuijvelaar,

Thank you for your stay and for taking the time to share your experience with us. We are delighted to read your kind endorsement on our location. However, I was concerned to see that you were not impressed with the room received and our staff service. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.

Again, thank you for the review. I hope that we would have another chance to accommodate you again in the future.

Regards,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2016

This is my favourite hotel in Jordan. The usual five star amenities are included. The best bit is that it is just a stone's throw away from the famous archaeological site so you can just go there over and over again.

Date of stay: February 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank EvaB63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 14, 2016

This hotel style is matching with the gemeral atmosphere , the service and staff kindness is amazing
The room as space and style is the best in the town
Generally , it is the best in the town with a pen affordable prices

Date of stay: July 2016
Thank Maenaddassi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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