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“Not what it used to be” 2 of 5 bubbles
Review of BEST WESTERN PLUS Searcy Inn

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BEST WESTERN PLUS Searcy Inn
Ranked #2 of 12 Hotels in Searcy
Certificate of Excellence
Ozona, TX
1 review
“Not what it used to be”
2 of 5 bubbles Reviewed 16 January 2009

This used to be the best hotel in town but the quality has really fallen off in the last year. They don't keep things up to date like other Expresses and it's really showing its age, and besides the equipment in the exercise facility is always broken. They used to have very friendly employees who would go out of their way to help you out but now most of the staff come off as rude and incompetent. There was hardly anybody in the hotel at Christmastime but it was nearly impossible to get anybody to respond to my problems. The ladies at the front desk are always on their cell phones and act like any problem you have with your room is your problem and not theirs. And also it's impossible to talk to a manager if you have a problem because they avoid you or else they really were not there after Christmas for several days. Also it's not a good value for the high price. You can get a room for $30 or $40 less at the Rodeway down the street and they offer everything the same. They say they're building a new up to date Holiday Inn in the town but if it has the same employees and managers it's not worth it, especially if the prices are the same. They already told me the prices would be higher though because it's a new motel, but I won't be staying there because of the poor service. Save your money and go to the Rodeway or Super Eight.

  • Liked — Decent Breakfast
  • Disliked — Bad service, overpriced
  • Stayed December 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank TexasTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJean, Manager at BEST WESTERN PLUS Searcy Inn, responded to this review, 30 September 2011
I just wanted to reply to this comment to let everyone know that in October of 2009, our property was completely remodeled and we invite anyone to come see our beautiful rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

221 reviews from our community

Traveller rating
    149
    54
    13
    3
    2
See reviews for
100
33
18
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
MO
1 review
1 of 5 bubbles Reviewed 17 September 2008

I stay at Holiday Inns almost every trip that I make. I arrived to the hotel around 4:30pm. When I arrived the lady at the front desk was very rude. She acted like her conversation on her cellphone was more important than showing me any service. Also,
she we obviously sick, coughing very loudly almost right in my face. When I finally recieved my keys and went to my room my first impression was that housekeeping had cleaned the room very well. On further inspection of the room I found mold around the air unit under the window and stains all over the carpet in the room and hallways.

  • Liked — The hot breakfast and friendly housekeeping.
  • Disliked — Rude front desk and mold in the rooms.
  • Stayed September 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank badnightstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJean, General Manager at BEST WESTERN PLUS Searcy Inn, responded to this review, 1 August 2011
Let me introduce myself, I am jean Gerbine the GM at Best Western Searcy Inn. We are the former HIE (our owners have built a new one), We were remodled in 2009 with beautiful new rooms. We have a Hot delux breakfast that will get your day off right. Not to mention the friendless, helpfull staff in town. I do hope you will stop by to stay with us again. I think your experance will be a delight. We look forward to seeing you,

Jean Gerbine GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traveler
Level Contributor
173 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
3 of 5 bubbles Reviewed 14 April 2008

I am very rarely disappointed by Holiday Inn Express properties. This one was no exception. The staff here are great and the rooms are quite nice also. As with virtually every Hol-Inn-Exp. they do a nice breakfast. It's a little on the expensive side compared to others in this chain & other motels in the area. Overall though I would recommend this motel.

  • Liked — The Staff Are Great
  • Disliked — The Price
  • Stayed April 2008, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Ozcfied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 20 December 2006

Holiday Inn Express in Searcy, AR was an excellent overnight stop. This location offers the upscale bedding with new mattresses (oh so comfy), duvets, choice of firm or soft pillows. The shower was wonderful and my only regret was that this was just a stopover.....I could have stayed longer! The staff was very courteous and the location is excellent. The value for the price exceeded our expectations, and we would definitely revisit this location again.

  • Liked — Cleanliness and Comfort
  • Disliked — Nothing
  • Stayed December 2006, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Kensroomie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, AL
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 5 October 2006

The Searc y Holiday Inn Express is a great hotel that offers everything you'd expect in this chain. Their breakfast is very good, with everything from biscuits and gravy to sausage and biscuits (depending on the day), as well as the famous Holiday Inn Express cinnamon rolls. The business center with free computer access -- with free wireless throughout the hotel -- is convenient. Each room has a small refrigerator and a microwave. The amenities are Holiday Inn's new Simply Smart brand, with nice curved shower rods and curtains, and plenty of towels. The beds are comfortable and the AC is unusually good, able to maintain "cool" without always getting cold; it's also fairly quiet. Next door are the Western Sizzlin' and Rib Crib, both nice places to eat, and there are lots of other restaurants within walking distance up and down Race Street. (For those visiting Harding University, this hotel is convenient and very Bison-friendly.)

  • Liked — The staff is incredible -- those at the front desk, in the breakfast area and the room attendants.
  • Disliked — Nothing at all.
  • Tips/Secrets — Ask for a room near (but not next to) the elevator; the hallway is L --- O --- N --- G.
  • Stayed September 2006, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank BamaRedRaider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monett, MO
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 22 August 2006

This hotel is awesome!! Everyone from the front desk, to the maids, to the mantainence man were very friendly. The room was really nice sized. The furnishing were very nice, and included a sofa, coffee table, desk, refrigerator and microwave. The bed was wonderful!! A pillowtop mattress with a microfiber comforter, and plenty of great pillows. The air conditoner is thermostat controlled, so the room was stayed really comfortable, even though it was very hot and humid outside. We did not make it to the hot breakfast in the morning. We slept in, since the beds were so awesome!! The pool area is very nice. The pool itself is kind of small, not very deep, and was a little colder than I like. The only thing missing was a jacuzzi. We would recommend this hotel to anyone visiting the area. There are many restaurants close by, and it has very easy access to the interstate. I thought the $90.00 rate was a little steep, when I made the reservation, but the comfort and luxury was well worth it.

  • Liked — The beds
  • Disliked — No Jacuzzi
  • Stayed August 2006, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Trvltwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 6 November 2005

We arrived earlier than expected, but a room was ready for us. The hotel was very easy to find and we could walk to many surrounding shops and places to eat - but remember that White is a dry county. We had a swim in the indoor pool, which was spotless, with plenty of poolside chairs and towels. The room was very good and had a refrigerator.

  • Stayed October 2005
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Searcy Inn

Property: BEST WESTERN PLUS Searcy Inn
Address: 501 Willow St, PO Box 1226, Searcy, AR 72143
Phone Number:
Region: United States > Arkansas > Searcy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Searcy
#3 Family Hotel in Searcy
#4 Business Hotel in Searcy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Searcy Inn 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Searcy. 3 Time Governors Award Winning hotel. Excellence In Housekeeping Award Winner, With a Score of 100% Southern hospitality from our friendly staff, a beautiful environment, and clean rooms await your arrival. Enjoy King or Double Queen Beds, Suites, adjoining rooms, and rooms with whirlpool baths are available. Complimentary hot deluxe breakfast – The best in town! Free wireless high-speed Internet access and free local calls. Exercise room, swimming pool, business center and copy/fax services. In-room desks meeting facilities/conference rooms. Express check out, Safe deposit box, and outdoor barbeque grills. Available parking for medium duty and heavy duty trucks with trailers. We look forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Searcy
Searcy Holiday Inn

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