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All reviews gil blas car park excellent breakfast overnight visit a bit tired local delicacies bars and restaurants old town great position half board enjoyable stay hotel is lovely narrow cobbled streets on site parking one night stay brittany ferries tapas
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Reviewed September 23, 2018

Stayed a couple of nights in Santillana. The hotel has ample rooms, and as is usual in the excellent Parador system, provides very good breakfast with fresh squeezed orange juice and diverse local delicacies. My main concern relates to the squeaky wooden floors in the rooms…it makes for a very uncomfortable situation: if you wish to go to the bathroom at night you wake up everyone else. I assume the people below me also would hear this. Something needs to be done. Service is reasonably good yet many times there was nobody at the front desk. No air conditioning which in September was not really needed, yet perhaps during the summer it may well be required.

  • Stayed: September 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank FernandoB732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Carlos C, Gerente at Parador de Santillana del Mar, responded to this reviewResponded October 9, 2018


Dear Fernando B,

We sincerely appreciate the time you have taken to communicate your impressions about our establishment.

We regret that we were unable to satisfy your expectations with respect to this Parador in the way we had hoped. Please know that we have taken note of each one of your suggestions in order to adopt the pertinent corrective measures in this regard.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.

We trust that, on future visits, everything will be to your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2018 via mobile

We stayed for the first two nights our road trip. It’s only half an hour from Santander. It was a little difficult to find in the cobbled streets of the old town but once there we were able to park at the hotel,

The hotel and room were lovely. Dark wool and marble. There was no A/c which might be an issue in summer (hence four not five) but opening the windows and shutters at night made it comfortable. The bed and bathroom were very clean and comfortable.

Food at the parador was very good. We especially loved the “Iberian secret” pork and the postre de la Abuela dessert.

There is a lovely courtyard bar.

The town is very old and wonderful to walk around. The museum of the inquisition was gruesomely fascinating and the caves of Altamira exhibition on the edge of town (walkable) not to be missed.

Stayed: September 2018, travelled as a couple
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Carlos C, Gerente at Parador de Santillana del Mar, responded to this reviewResponded October 9, 2018

Dear Michaek W,


We sincerely appreciate the time you have taken to communicate your impressions about our establishment.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.


Thank you for recommending the restaurant, especially the dessert de la Auela, it is a star dish.

We trust that, on future visits, everything will be to your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2018 via mobile

Our first visit to a parador and really enjoyed it. A very special location , a warm welcome and a fantastic room.
Few hotels these days provide a memorable experience but this one does! Of course a great location for exploring and enjoying beautiful Santillana del mar.
We stayed for three nights and enjoyed a great dinner on one of those nights.
Thank you for a great stay !

Stayed: September 2018, travelled as a couple
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Carlos C, Gerente at Parador de Santillana del Mar, responded to this reviewResponded September 29, 2018

Dear Ian W:


We sincerely appreciate the time you have taken to communicate your impressions about our Parador.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.

We trust that, on future visits, everything will be to your satisfaction.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2018

Nothing positive to say about this parador what so ever (no reflection on the staff who were curtious and helpful). No aircon, lift only available after a flight of stairs, on site outside parking cost 7 euro per night (first time ever had to pay that charge) snacks and drinks most expensive of any parador I have stayed in, and other than breakfast all food and drink provisions at another site near by.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Paradores Hotels
1  Thank georgejZ557LI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Carlos C, Gerente at Parador de Santillana del Mar, responded to this reviewResponded August 18, 2018

Dear GeorgejZ557LI
We sincerely appreciate the time you have taken to communicate your impressions about our establishment.

We regret that we were unable to satisfy your expectations with respect to this Parador in the way we had hoped. Please know that we have taken note of each one of your suggestions in order to adopt the pertinent corrective measures in this regard.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.

We trust that, on future visits, everything will be to your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2018 via mobile

If you stay here and need A/C make sure you are in Gil Vlad building ! We had a good stay overall but our room had noisy floor boards and no a/c. The better building is Gil Blas , all part of the same Parador. Dinner is in Gil Blas, nice restaurant with outside seating also. Food good as was the service, there is a bar area and lounges. Lovely town , well worth a visit.

Stayed: July 2018, travelled as a couple
Thank chattypops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Carlos C, Gerente at Parador de Santillana del Mar, responded to this reviewResponded August 18, 2018

Dear Chattypops,

We sincerely appreciate the time you have taken to communicate your impressions about our establishment.

We regret that we were unable to satisfy your expectations with respect to this Parador in the way we had hoped. Please know that we have taken note of each one of your suggestions in order to adopt the pertinent corrective measures in this regard.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.

We trust that, on future visits, everything will be to your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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