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All reviewslarge balconyadjacent churchfranciscan monasteryantique furnitureimpressive architecturebreakfast terracevery nice hotelfirst morningswimming poolthree blocksold stylebeautiful cityper nightgood sizeold townamenitiesbell
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Reviewed April 24, 2016

Fantastic architecture and rooms! Clean, comfortable rooms, especially those with a spacious terrace. Good bathrooms, perfect parking and nice service. Water pressure is variable and the phone in our room didnt work. Breakfast is basic.

  • Stayed: April 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sebastian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 22, 2017

Dear Mr. Sebastian.
Thank you very much for our experience at our Dann Monasterio Hotel.
For us it is very important to know each of your comments about our services, we ensure that we have taken special note of each of the observations that have not been mentioned to ensure that we will follow up closely and take action to improve.
We hope to have the opportunity soon to receive and offer the best of our services and products.

Cordially,
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2016 via mobile

The hotel is a beautiful building, very well located in the center of Popayan. The rooms need bathroom renovation, but they are comfortable enough for a good rest. The best thing is the location, you can visit museums and churches and come back easily.
Service personnel is kind and helpful.

Stayed: March 2016, travelled with family
Thank Juliana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 22, 2017

Dear Mrs. Juliana.
We appreciate your valuable comment, we are happy to know that you enjoyed the attention of our work team and that you felt the affection that we place in each of our functions, thank you for the recognition, your comments have been shared; According to the renovation of the bathrooms; I would like to inform you that the hotel is renovating them.
We look forward to your visit to have the pleasure of serving you with our best services.
Cordially.
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2016

Beautiful hotel very close to the center of the town. The room was very spacious, the breakfast buffet was nice. They have free wifi and parking. There is also a nice pool but it is behind the parking lot (weird location). For a weekend visit I think it is a great option.

  • Stayed: March 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank ua12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 22, 2017

Dear Guest.
In advance receive our thanks for sharing your experience in our facilities, for us it is vital to receive comments from you, we hope to have you soon in our hotel Dann Monasterio.
Cordially.
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2016 via mobile

Old monastery became a first class hotel in the center of the white city of popayan.spacious rooms wood furniture all amenities beside a room kettle ,but free tea or coffee near the reception.gourmet dinner.good wifi.

Stayed: March 2016, travelled with friends
Thank Zippi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 22, 2017

Dear Mr. Zippi.
Our knowledge that lived the experience of service and quality that characterize us, we hope Mr. Zippi have soon in our hotel and be able to attend with our best service.

Cordially.
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2016 via mobile

Hotel Dann Monasterio is supposed to be the finest in Popayán. The only thing I know after staying there for almost a week is that it certainly doesn't deserve its fours stars. On the contrary I see it as a way to just charge more.

First of all the food is way overpriced for such basic cuisine. Grilled chicken with some rice and tomato and salad almost 30 000. That's what you pay for a good two course meal in Bogota.

The service is kind and... Let us say well intended but oh so inefficient. A cup of tea takes about 15 minutes to deliver, the staff is not properly trained so they fail with the details such as bringing the right order etc and don't try to call the reception after 10 pm, they simply won't answer. The room wasn't cleaned until late afternoon in spite of the hotel not being fully booked.

So no, Monasterio does not deserve its four stars and definitely not the price they are charging. It's beautifully located and the rooms are very comfortable but at the end of the day the potential is lost.

Stayed: February 2016
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 22, 2017

Dear Mr. Daniel.
We greatly appreciate your feedback and feedback on your experience at our hotel.
We will review the issue that you comment with due care in order to identify what could happen as our priority is always to meet the expectations of our clients and even more with any request that is made by you.
We are very sorry that this time it was not presented in this way but we will take immediate action.
Your comments are of great value to us and help us improve on any aspect of service to continue fulfilling our commitment of excellence and quality.
We hope to have your visit back soon so we can provide the service you deserve.
Cordially
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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