After a really low budget stay in Villavieja we decided to have a night at a fancy hotel with hot running water, a nice and good bed and some luxury.
It was a deception to say the least. By entering you could feel the grandeur and authenticity of the monastery which was stunning. The rooms however are not. The first room we were given was dark, mouldy and old. Of course it is a old monastery but the interior was very much outdated with furniture fit for an old castle or dungeon. It turned out to be above the kitchen so luckily I asked for another room (see previous comments on TripAdvisor).
The second room was at the courtyard on the first floor. Lighter but still old and outdated. However better than room 1. Once we installed I noticed something on the floor so apparently they didn't vacuum properly. I asked the cleaning lady and immediate she vacuumed the room. Perfect, I thought. Then I went into the bathroom and noticed hairs on the wall and the bathtub so I went down to complain at reception. For a 5 star hotel at least I expect a clean room. So once again they cleaned my room again.
I stayed only for one night so I didn't want to look for another room but I expect more, a lot more from a 5 star hotel, supposedly the best in town. Also very odd is the fact that amenities are free, except the shaving kit, toothbrush. 5 stars and then you pay for amenities???
Furthermore bear in mind that a room at or facing the courtyard means noise as you hear everything as soon as the hotel personnel starts to work.
Just my two cents. Beautiful site but the rooms simply don't add up to the standard.
- Official Description (provided by the hotel):
- ! Architectural Gem! The hotel is located in the middle of the Historic Center and just 5 minutes away from the airport. It is classified as the only hotel that combines the charm of the colonial era in its 47 rooms and 6 meeting rooms with Wi-Fi and capacity up to 1000 people with the most modern services. The outdoor swimming pool and the fountain located in the middle of the hotel are part of the architectural heritage that characterizes the White City, which guarantees to enjoy the best hotel service. ... more less
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