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“5 star in name only”

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Hotel Dann Monasterio
Ranked #2 of 13 Hotels in Popayan
Reviewed 7 February 2017

In spite of the really magnificent building and excellent location just on the edge of the historic quarter, this hotel does not live up to its 5 star rating. We were initially given a very large room looking onto a noisy street. They kindly agreed to move us to an apparently quieter room overlooking the restaurant patio area, where staff start working at 6.30 at the latest! The decor in the rooms is sad and tired but bedding was good. Towels are not luxurious either in quality or size, yet they are offered for sale at 120,000 pesos each! Moreover in spite of the hotel's response to an earlier review, they still charge extra for the toothbrush and shaving kit provided in the rooms. Breakfast was acceptable but jams and butter came in plastic packs. The swimming pool was out of action as it is currently being 'maintained'. Our biggest crib was with the poor and slow service. There is no shortage of staff but one gets the impression that no one is really taking the lead and showing them how to do things. The final straw came this morning when reception called to say our driver had arrived. No one offered to come and carry our bags (we had tipped generously on our arrival) and no one in the reception area responded when we said goodbye and have a good day.

Room Tip: Opt for a room on the 1st floor (not ground floor) away from street
  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded 10 February 2017

Dear Mrs. Jeniffer.
A warm welcome from the Hotel Dann Monasterio; We appreciate the time spent exposing your experience with us.
We will review the topics presented during your stay at our Dann Monasterio hotel to identify what could happen as our priority is always to meet the expectations of our customers and even more with any request that is made by you.
We are very sorry that this time it was not presented in this way but we will take immediate action with the processes involved.
Dear guest your comment is of great value to us and help us to improve in any aspect of service to continue fulfilling our commitment of excellence and quality.
We hope to have your visit back soon so we can provide the service you deserve.
Best regards.

Jeferson Alvarado Daza
Jefe de Recepción.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (189)
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8 - 14 of 189 reviews

Reviewed 14 January 2017 via mobile

After a really low budget stay in Villavieja we decided to have a night at a fancy hotel with hot running water, a nice and good bed and some luxury.

It was a deception to say the least. By entering you could feel the grandeur and authenticity of the monastery which was stunning. The rooms however are not. The first room we were given was dark, mouldy and old. Of course it is a old monastery but the interior was very much outdated with furniture fit for an old castle or dungeon. It turned out to be above the kitchen so luckily I asked for another room (see previous comments on TripAdvisor).

The second room was at the courtyard on the first floor. Lighter but still old and outdated. However better than room 1. Once we installed I noticed something on the floor so apparently they didn't vacuum properly. I asked the cleaning lady and immediate she vacuumed the room. Perfect, I thought. Then I went into the bathroom and noticed hairs on the wall and the bathtub so I went down to complain at reception. For a 5 star hotel at least I expect a clean room. So once again they cleaned my room again.

I stayed only for one night so I didn't want to look for another room but I expect more, a lot more from a 5 star hotel, supposedly the best in town. Also very odd is the fact that amenities are free, except the shaving kit, toothbrush. 5 stars and then you pay for amenities???

Furthermore bear in mind that a room at or facing the courtyard means noise as you hear everything as soon as the hotel personnel starts to work.

Just my two cents. Beautiful site but the rooms simply don't add up to the standard.

Stayed: January 2017, travelled as a couple
Thank SachsVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded 3 February 2017

Appreciated guest.

A warm welcome from the Hotel Dann Monasterio; Thank you for having visited us and for your comments on the services and products that the hotel has; According to your comments we thank you for helping us to improve services; With regard to the type of rooms are colonial, however it is worrying the state of cleanliness of your room for which we apologize; And as you say, it is not for a five star hotel that this happens, so we have put the process managers to review their procedures so that these human errors do not revert to other opportunities, it was updated in their preferences of rooms, rooms Withdrawn from the noise for an upcoming opportunity; With respect to products such as dental kit; Shaving kit, we will be reviewing policies to improve services.

Once we thank you for your visit and we hope to have it soon and be able to serve you with the best of the services that characterize the Dann chain.

Cordially.
Jeferson Alvarado Daza
Head of reception.

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Reviewed 27 November 2016 via mobile

Hotel Dann Monasterio is the most expensive hotel in town and it certainly adds to the rumor that the city already has as the most church dense town in Colombia, as it's basically an old monastery. The building and the location in itself are beautiful and feel saturated with historical details. With this the only limit is your imagination.

Unfortunately history is a bit too dominating in a hotel like this. The rooms are a good size and comfortable but they are terribly out dated when it comes to decoration and furniture. The beds are comfortable and the best parties the shower that is both clean and delivers hot water. Hotel Dann Monasterio would gain so much by updating its interior design. Right now it feels old and dusty.

The other good part is the surrounding garden that although well taken care of, could be invested in more. There is a lot of "dead" space. The two mediocre things is the breakfasts that is a bit cheap with a limited selection and the service that is somewhat slow and inefficient.

All in all hotel dann Monasterio is expensively average.

Stayed: February 2016, travelled on business
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Relaciones con Clientes at Hotel Dann Monasterio, responded to this reviewResponded 10 February 2017
Google Translation

Estimado señor Daniel.
Agradecemos por escribir su experiencia en nuestro hotel Dann Monasterio.
Es un gusto saber que durante su estadía percibió instalaciones agradables, para nosotros es muy importante conocer la percepción de cada uno de nuestros huéspedes,
permitiéndonos implementar mejoras para satisfacer las expectativas de nuestros clientes.
Queremos ofrecer nuestras mas sinceras disculpas por la debilidad en la agilidad del servicio de restaurante, se han tomado los correctivos necesarios para evitar que este tipo de incidentes se presenten nuevamente.
Esperamos tenerlo pronto de regreso para brindarle una experiencia inolvidable.
Cordial saludo,
Victor Hugo Cortes Hernández.
Jefe de Gestión Humana y Calidad.

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Reviewed 26 November 2016 via mobile

Hotel is a charming remodel of a Franciscan monastery that dates to 1570, with a peaceful inner courtyard & large fountain. Rooms are quiet, spacious, & well furnished. It's a short walk to the city square, Parque Caldas, as well as many downtown restaurants. Service was very friendly.

Stayed: November 2016, travelled as a couple
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded 16 December 2016
Google Translation

Apreciado huésped.

Agradecemos su valioso comentario, nos alegra saber que disfrutó de la atención de nuestro equipo de trabajo del hotel Dann Monasterio y que sintió el cariño que colocamos en cada una de nuestras funciones, gracias por el reconocimiento.
Esperamos de una próxima visita para que disfrute de los servicios que a diario fortalecemos.

Cordialmente.

Jeferson Alvarado Daza
Jefe de Recepción.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
642
Reviewed 5 November 2016 via mobile

Very beautifully located in an ancient monastery. Rooms are very roomy and beds are high quality! Bathroom is old school, but totally fine! Staff was very friendly and helpfull. Breakfast was good, but nothing extraordinary!

Stayed: November 2016, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Jefe de Gestión Humana y Calidad at Hotel Dann Monasterio, responded to this reviewResponded 16 December 2016
Google Translation

Apreciado Huésped.
Nos complace recibir sus comentarios acerca de nuestro servicio. Es Grato saber que su alojamiento fue satisfactorio y logramos brindar el servicio que caracteriza a nuestros Hoteles.
Respecto a su comentario sobre el baño, es grato comunicarle que el hotel está renovando los baños conservando su estilo colonial. Y día a día con el chef se están implementando alternativas para variar el desayuno.

Cordial saludo.

Victor Hugo Cortés Hernández.
Jefe de Gestión Humano y Calidad.

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Reviewed 30 October 2016

The Hotel property has well over 400 hundred years of rich history under its belt. It is spacious, caters to Weddings and parties and provide modern amenities. The front desk staff was courteous and bell boys very efficient. Meals were tasty and offered the Colombian experience.

The lightening in My Room was more conducive to romance than for reading.

Room Tip: The temperature on average was 15 degrees Celcius so the rooms are not equipped with AC. A small hea...
  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank F9956ZHbriand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Jefe de Gestión Humana y Calidad. at Hotel Dann Monasterio, responded to this reviewResponded 16 December 2016
Google Translation

Apreciado Huésped.
Agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.
Respecto a su comentarios sobre la iluminación en la habitación, le aseguramos que hemos tomado especial nota para realizar seguimiento y tomar acciones para mejorar.
Cordial saludo,

Victor Hugo Cortés Hernández
Jefe de Gestión Humana y Calidad.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

Dann Monasterio is centrally located in the old part of the city. Staff is attentive and kind. Old monastery building is beautiful and full of history.
Although we asked for a quiet room, we got one next to the lobby/reception area. late at night and early in the morning we listen to guests walking by, talking, etc.
The hotel is not accesible for weelchairs or strollers. There are lots of stairs everywhere therefore it is not recommended for people with movility Issues.
Food at the rstaurant was not great. it was our first visit to the city we can not compare with other hotels but if we come back we will try some other place.

  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank DIARKASS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded 25 October 2016
Google Translation

Buenos Días.

Apreciado Huésped.

En primer lugar agradecemos por su visita a nuestro Hotel, de acuerdo al comentario, me permito informarle que hemos tomado las acciones de mejora, donde en sus próximas visitas tenemos la preferencia de su habitación.

Cordialmente.

Jeferson Alvarado Daza
Jefe de Recepción.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Dann Monasterio

Address: Calle 4a No. 10-14, Popayan 190003, Colombia
Phone Number:
Region: Colombia > Cauca Department > Popayan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Popayan
Price Range: $93 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dann Monasterio 4*
Number of rooms: 47
Official Description (provided by the hotel):
! Architectural Gem! The hotel is located in the middle of the Historic Center and just 5 minutes away from the airport. It is classified as the only hotel that combines the charm of the colonial era in its 47 rooms and 6 meeting rooms with Wi-Fi and capacity up to 1000 people with the most modern services. The outdoor swimming pool and the fountain located in the middle of the hotel are part of the architectural heritage that characterizes the White City, which guarantees to enjoy the best hotel service. ... more   less 
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