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Reviews (239)
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Reviewed January 14, 2017 via mobile

After a really low budget stay in Villavieja we decided to have a night at a fancy hotel with hot running water, a nice and good bed and some luxury.

It was a deception to say the least. By entering you could feel the grandeur and authenticity of the monastery which was stunning. The rooms however are not. The first room we were given was dark, mouldy and old. Of course it is a old monastery but the interior was very much outdated with furniture fit for an old castle or dungeon. It turned out to be above the kitchen so luckily I asked for another room (see previous comments on TripAdvisor).

The second room was at the courtyard on the first floor. Lighter but still old and outdated. However better than room 1. Once we installed I noticed something on the floor so apparently they didn't vacuum properly. I asked the cleaning lady and immediate she vacuumed the room. Perfect, I thought. Then I went into the bathroom and noticed hairs on the wall and the bathtub so I went down to complain at reception. For a 5 star hotel at least I expect a clean room. So once again they cleaned my room again.

I stayed only for one night so I didn't want to look for another room but I expect more, a lot more from a 5 star hotel, supposedly the best in town. Also very odd is the fact that amenities are free, except the shaving kit, toothbrush. 5 stars and then you pay for amenities???

Furthermore bear in mind that a room at or facing the courtyard means noise as you hear everything as soon as the hotel personnel starts to work.

Just my two cents. Beautiful site but the rooms simply don't add up to the standard.

Stayed: January 2017, travelled as a couple
Thank SachsVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 3, 2017

Appreciated guest.

A warm welcome from the Hotel Dann Monasterio; Thank you for having visited us and for your comments on the services and products that the hotel has; According to your comments we thank you for helping us to improve services; With regard to the type of rooms are colonial, however it is worrying the state of cleanliness of your room for which we apologize; And as you say, it is not for a five star hotel that this happens, so we have put the process managers to review their procedures so that these human errors do not revert to other opportunities, it was updated in their preferences of rooms, rooms Withdrawn from the noise for an upcoming opportunity; With respect to products such as dental kit; Shaving kit, we will be reviewing policies to improve services.

Once we thank you for your visit and we hope to have it soon and be able to serve you with the best of the services that characterize the Dann chain.

Cordially.
Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2016 via mobile

Hotel Dann Monasterio is the most expensive hotel in town and it certainly adds to the rumor that the city already has as the most church dense town in Colombia, as it's basically an old monastery. The building and the location in itself are beautiful and feel saturated with historical details. With this the only limit is your imagination.

Unfortunately history is a bit too dominating in a hotel like this. The rooms are a good size and comfortable but they are terribly out dated when it comes to decoration and furniture. The beds are comfortable and the best parties the shower that is both clean and delivers hot water. Hotel Dann Monasterio would gain so much by updating its interior design. Right now it feels old and dusty.

The other good part is the surrounding garden that although well taken care of, could be invested in more. There is a lot of "dead" space. The two mediocre things is the breakfasts that is a bit cheap with a limited selection and the service that is somewhat slow and inefficient.

All in all hotel dann Monasterio is expensively average.

Stayed: February 2016, travelled on business
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Relaciones con Clientes at Hotel Dann Monasterio, responded to this reviewResponded February 10, 2017
Google Translation

Estimado señor Daniel.
Agradecemos por escribir su experiencia en nuestro hotel Dann Monasterio.
Es un gusto saber que durante su estadía percibió instalaciones agradables, para nosotros es muy importante conocer la percepción de cada uno de nuestros huéspedes,
permitiéndonos implementar mejoras para satisfacer las expectativas de nuestros clientes.
Queremos ofrecer nuestras mas sinceras disculpas por la debilidad en la agilidad del servicio de restaurante, se han tomado los correctivos necesarios para evitar que este tipo de incidentes se presenten nuevamente.
Esperamos tenerlo pronto de regreso para brindarle una experiencia inolvidable.
Cordial saludo,
Victor Hugo Cortes Hernández.
Jefe de Gestión Humana y Calidad.

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Reviewed November 26, 2016 via mobile

Hotel is a charming remodel of a Franciscan monastery that dates to 1570, with a peaceful inner courtyard & large fountain. Rooms are quiet, spacious, & well furnished. It's a short walk to the city square, Parque Caldas, as well as many downtown restaurants. Service was very friendly.

Stayed: November 2016, travelled as a couple
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded December 16, 2016
Google Translation

Apreciado huésped.

Agradecemos su valioso comentario, nos alegra saber que disfrutó de la atención de nuestro equipo de trabajo del hotel Dann Monasterio y que sintió el cariño que colocamos en cada una de nuestras funciones, gracias por el reconocimiento.
Esperamos de una próxima visita para que disfrute de los servicios que a diario fortalecemos.

Cordialmente.

Jeferson Alvarado Daza
Jefe de Recepción.

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Reviewed November 5, 2016 via mobile

Very beautifully located in an ancient monastery. Rooms are very roomy and beds are high quality! Bathroom is old school, but totally fine! Staff was very friendly and helpfull. Breakfast was good, but nothing extraordinary!

Stayed: November 2016, travelled on business
Thank oliverr596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Jefe de Gestión Humana y Calidad at Hotel Dann Monasterio, responded to this reviewResponded December 16, 2016
Google Translation

Apreciado Huésped.
Nos complace recibir sus comentarios acerca de nuestro servicio. Es Grato saber que su alojamiento fue satisfactorio y logramos brindar el servicio que caracteriza a nuestros Hoteles.
Respecto a su comentario sobre el baño, es grato comunicarle que el hotel está renovando los baños conservando su estilo colonial. Y día a día con el chef se están implementando alternativas para variar el desayuno.

Cordial saludo.

Victor Hugo Cortés Hernández.
Jefe de Gestión Humano y Calidad.

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Reviewed October 30, 2016

The Hotel property has well over 400 hundred years of rich history under its belt. It is spacious, caters to Weddings and parties and provide modern amenities. The front desk staff was courteous and bell boys very efficient. Meals were tasty and offered the Colombian experience.

The lightening in My Room was more conducive to romance than for reading.

Room Tip: The temperature on average was 15 degrees Celcius so the rooms are not equipped with AC. A small heater was provided.
  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank F9956ZHbriand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Jefe de Gestión Humana y Calidad. at Hotel Dann Monasterio, responded to this reviewResponded December 16, 2016
Google Translation

Apreciado Huésped.
Agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.
Respecto a su comentarios sobre la iluminación en la habitación, le aseguramos que hemos tomado especial nota para realizar seguimiento y tomar acciones para mejorar.
Cordial saludo,

Victor Hugo Cortés Hernández
Jefe de Gestión Humana y Calidad.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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