In spite of the really magnificent building and excellent location just on the edge of the historic quarter, this hotel does not live up to its 5 star rating. We were initially given a very large room looking onto a noisy street. They kindly agreed to move us to an apparently quieter room overlooking the restaurant patio area, where staff start working at 6.30 at the latest! The decor in the rooms is sad and tired but bedding was good. Towels are not luxurious either in quality or size, yet they are offered for sale at 120,000 pesos each! Moreover in spite of the hotel's response to an earlier review, they still charge extra for the toothbrush and shaving kit provided in the rooms. Breakfast was acceptable but jams and butter came in plastic packs. The swimming pool was out of action as it is currently being 'maintained'. Our biggest crib was with the poor and slow service. There is no shortage of staff but one gets the impression that no one is really taking the lead and showing them how to do things. The final straw came this morning when reception called to say our driver had arrived. No one offered to come and carry our bags (we had tipped generously on our arrival) and no one in the reception area responded when we said goodbye and have a good day.
- Official Description (provided by the hotel):
- ! Architectural Gem! The hotel is located in the middle of the Historic Center and just 5 minutes away from the airport. It is classified as the only hotel that combines the charm of the colonial era in its 47 rooms and 6 meeting rooms with Wi-Fi and capacity up to 1000 people with the most modern services. The outdoor swimming pool and the fountain located in the middle of the hotel are part of the architectural heritage that characterizes the White City, which guarantees to enjoy the best hotel service. ... more less
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