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Reviews (239)
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Reviewed June 24, 2017 via mobile

This hotel is set in a beautiful old building with peaceful grounds. The location is great.
OK, this is not a five star, However, it is a very nice hotel with friendly (yet to be properly trained) staff.
We found the staff to be friendly and helpful when needed. However, breakfast, for example was cleared by 10.03am without a word.
The beds were very comfortable and there was a nice deep bath.
I'd go back again.

Stayed: June 2017, travelled with family
Thank sofib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 28, 2017

Dear Mrs. Sofia:

We thank you very much for your comments and feedback regarding your experience at our hotel.

We will be reviewing the mentioned with its appropriate carefulness in order to be able to pin point what may have happened keeping inming that our upmost priority is meeting our clients expectations, especially when requests that have been made directly on your behalf.
We regret very much that on this occasion you didn’t experienced that, but because of that we will be taking immediate action.

Your comments are of great value for us and allow for us to better in every aspect of service in order to continue meeting our commitment towards excellence and quality.
Best Regards,
Liliana Pachón
Gerente de Calidad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2017

The hotel itself is a well preserved monastery and a must visit in Popayan. The decoration like the chandlier and chairs along the corridor are charming. It's centrally located, just next to the church of San Francisco, with restaurants around. And it's just a few minutes walk to the main plaza. Breakfast is served in the backyard and it's excellent.
We stayed there during the Holy Week. We could stay in the hotel terrace which overlooks the Main Street watching the procession. There are cheaper options in Popayan, but Dann Monstario is worth it for sure.

  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank alaskabear2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded May 8, 2017

Dear Guest.
Many thanks for your comment and mainly for your visit to our Hotel Dann Monasterio, our priority is you and our mission is always to guarantee the best service. Your comment has been shared with our team.
We hope to have you soon back to our Hotel Dann Monasterio.

Best regard.
Jeferson Alvarado Daza
Jefe de recepción.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2017

well located in central Popayan
nice atmosphere, antique monastery, room furniture so-so
quite noisy due to absence of noise insulation
old style restaurant, quite attentive service, acceptable breakfast

  • Stayed: August 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank xconrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded March 27, 2017

Dear Guest.
A warm welcome and thanks from our team at the hotel Dann Monasterio, your comment is for us an aid to improve the services of the hotel, take corrective actions to implement and these skirts happen again at a next opportunity.
We hope to have you soon in our Hotel.
Best regard.
Jeferson Alvarado
Head of reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2017

This hotel could be stunning but isn't. We arrived about 1.30 and was told that check was in 3 pm. We said ok and would have some lunch. About 10 minutes later we were shown to our room. The room was quite small and we had to move a table to create space. The bathroom was pokey and ill designed.
The hotel had lots of rooms and only a few were taken so why the fuss when we arrived after a long 5 hour bus journey. I am sure there were better rooms available.
Breakfast Ok.

Room Tip: Ask to see the rooms
  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank karina d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 20, 2017

Dear Mrs. Karina
We greatly appreciate your feedback and feedback on your experience at our Dann Monasterio hotel.
We will review the issue that you comment with due care in order to identify what could happen as our priority is always to meet the expectations of our clients and even more with any request that is made by you.
Madam Karina, we are very sorry that this time has not been presented in this way but we will take immediate action.
Your comments are of great value to us and help us improve on any aspect of service to continue fulfilling our commitment of excellence and quality.
We hope to have your visit back soon so we can provide the service you deserve.
Cordially.

Jeferson Alvarado Daza
Head of reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 7, 2017

In spite of the really magnificent building and excellent location just on the edge of the historic quarter, this hotel does not live up to its 5 star rating. We were initially given a very large room looking onto a noisy street. They kindly agreed to move us to an apparently quieter room overlooking the restaurant patio area, where staff start working at 6.30 at the latest! The decor in the rooms is sad and tired but bedding was good. Towels are not luxurious either in quality or size, yet they are offered for sale at 120,000 pesos each! Moreover in spite of the hotel's response to an earlier review, they still charge extra for the toothbrush and shaving kit provided in the rooms. Breakfast was acceptable but jams and butter came in plastic packs. The swimming pool was out of action as it is currently being 'maintained'. Our biggest crib was with the poor and slow service. There is no shortage of staff but one gets the impression that no one is really taking the lead and showing them how to do things. The final straw came this morning when reception called to say our driver had arrived. No one offered to come and carry our bags (we had tipped generously on our arrival) and no one in the reception area responded when we said goodbye and have a good day.

Room Tip: Opt for a room on the 1st floor (not ground floor) away from street
  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel D, Director de Recepción at Hotel Dann Monasterio, responded to this reviewResponded February 10, 2017

Dear Mrs. Jeniffer.
A warm welcome from the Hotel Dann Monasterio; We appreciate the time spent exposing your experience with us.
We will review the topics presented during your stay at our Dann Monasterio hotel to identify what could happen as our priority is always to meet the expectations of our customers and even more with any request that is made by you.
We are very sorry that this time it was not presented in this way but we will take immediate action with the processes involved.
Dear guest your comment is of great value to us and help us to improve in any aspect of service to continue fulfilling our commitment of excellence and quality.
We hope to have your visit back soon so we can provide the service you deserve.
Best regards.

Jeferson Alvarado Daza
Jefe de Recepción.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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