Check in staff unfriendly and unhelpful. Made us feel like we were in the way from the moment we stepped through the doors. No hotel info on check in, nothing in the room, no coffee machine, not even water. We asked for a coffee machine and were told 'they were limited so we probably wouldn't get one'.
Room service and the front desk didn't answer the phones for over 20 mins (it was only 8.50 in the evening), despite me trying repeatedly. Eventually I had to go down in person to the front desk to try and speak to someone. When asked why they weren't answering the phones, all they said was "we don't know anything about that" despite the fact that one of them was the manager.
No vegetarian food options apart from 1 pasta dish - pasta in tomato sauce. I checked before booking that there were veggie options and was told there were many, it being Berkeley and everything. They lied.
This hotel was worse than the Palace in SF and they fed us meat (we're veggies) and gave us food poisoning!.
Avoid this hotel, you won't be a valued guest. You'll just be in the way of everyone there. They wont thank you for it.
Oh and the air con in the room was broken.
- Official Description (provided by the hotel):
- The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more less
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- Also Known As:
- Shattuck Plaza Hotel
- Shattuck Plaza Berkeley