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Reviewed December 22, 2011

Great hotel. Stayed with my wife for a few days and loved it. Lovely pool, too!

Date of stay: December 2011
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Thank Philking64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded January 8, 2012

Dear Philking64,

Thank you for sharing your thoughts with fellow travelers. We look forward to your return visit.

Best regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 20, 2011

My husband and I spent three perfect days at the L'Ermitage Beverly Hills. Christine, the awesome concierge, booked us at two wonderful restaurants before we even arrived. She also arranged a rental car, which was delivered to the hotel the day we were using it. When we accidentally left our credit card at one of the restaurants, she sent the hotel car back to the restaurant to retrieve it for us. You could not ask for better service. The room is large and lovely. There is nightly turn down service and everything is done beautifully. We had a delicious meal in the hotel dining room our final evening and it was a perfect ending to a perfect three days. This is an elegant boutique hotel whose staff caters to one's every need. We could not pick a better place to stay in Los Angeles.

Date of stay: December 2011
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Thank sailorsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded January 8, 2012

Dear Sailorsandy,

Thank you for taking the time to write a review of your experience at L’Ermitage Beverly Hills. We appreciate your feedback and will make sure to recognize Christine for her efforts. We look forward to welcoming you back again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 20, 2011

When Qantas cancelled all flights around the world on Oct 29, 2011 we had just checked out of l'Ermitage Beverly Hills. My partner and I had a wonderful stay at this Hotel. Superb service, decor of our room, restaurant and of course the roof top pool. It was a wonderful place to relax after sightseeing. When it came to being stranded in LA, the staff went out of their way to assist us. We re-checked in and were shown every courtesy. Complimentary drinks to our room, the use of an IPAD to try to re-book flights with another carrier, follow up calls from reception to ask if we needed anything. The staff were amazing. I highly recommend this hotel and should you be thinking of staying there, DO IT!!!

Room tip: We stayed in two different rooms, both super. We did not stay overlooking the street but on the side of the building. The second room we obtained was bigger than the other and no different in price.
Date of stay: October 2011
  • Trip type: Travelled as a couple
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Thank MaursyDawsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded January 8, 2012

Dear MaursyDawsey,

Thank you for your enthusiastic recommendation of our hotel! It was a pleasure meeting you. We are glad you finally made it home safe and look forward to welcoming you back on your next visit to Beverly Hills.

Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills

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Reviewed December 11, 2011

I don't usually write reviews. We had a horrible experience in palm springs at the viceroy with no response. We gave the L'meritage a shot even tho they are affiliated. It was great in every way. The staff never said no, we asked for later checkout, we asked for a ride 10 minutes after the house car stopped, etc. It made our anniversary very enjoyable. The one bit of constructive criticism would be the bed was a bit uncomfortable... That's it. Great job to the entire staff.

Date of stay: December 2011
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Thank nelsonco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded January 8, 2012

Dear Nelsonco,

Thank you for choosing to stay with us for your anniversary. We are pleased to hear that your expectations were exceeded by our staff. We hope to see you again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 3, 2011

The hotel is in a wonderful location and overall was very nice. The staff in the bar and restaurant was excellent. I was disappointed that in my room there was not very good attention to detail with the housekeeping. There was a cubed lattice divider between my bed and the bathroom that had small open holes and ever hole was covered in a thick layer of dust. I asked the front desk when I was going out in the evening if someone would please take care of that and no one did. I had to ask again the next day. Someone came in the middle of the day and the process took about an hour to clean. The toilet was not that clean either and there was a dirty washcloth in the stack of my clean washcloths. Not acceptable for a luxury hotel. Other areas of the hotels were a little warn too. Spots on the carpets and marks on walls. Other than that I thought most of the staff was very nice, food excellent, and comfortable atmosphere. The management never apologized for the inconvenience with the dusting either which added to the overall dissatisfaction of this experience.

Room tip: I would not stay there again but would recommend to anyone who does to ask ahead that the room has been throughly dusted. Especially if you have any allergies.
Date of stay: November 2011
  • Trip type: Travelled on business
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4  Thank MJBNYFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 7, 2011

Dear MichaelRitz,



Thank you for taking the time to write your review of our hotel. We appreciate the compliments about our food and beverage staff. Please accept my apologies for the condition of your room and the slow response time from our hotel staff. You are absolutely correct that your experience was unacceptable by any standards. As you can see from the other reviews below, this is not the typical stay for our guests. Thank you again for sharing your experience with the TripAdvisor community and we hope you will give us another chance to exceed your expectations on your next visit to Beverly Hills.



Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills

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