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“The place to stay for location & service”

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Viceroy L'Ermitage Beverly Hills
Ranked #5 of 15 Hotels in Beverly Hills
Certificate of Excellence
Reviewed 10 September 2014

What a fantastic experience we had here. The hotel is grand, clean, the rooms are stunning and the location is great. The bed is so comfy!

Although we had a little hiccup with a mix up in the spa on the first day, afterwards the staff could not do enough to apologise and put it right. Not only that, we found a complimentary bottle of wine and chocolate in our room when we returned from our day out. They were so helpful whenever we needed help with restaurants or anything. Great morning breakfast in our room.

The location is great.

We would definitely return!

  • Stayed: February 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CazMuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 11 September 2014

Dear CazMuz,

Thank you for taking the time to write a review on your recent stay at L'Ermitage Beverly Hills.

I am glad to hear that you enjoyed your stay with us. My apologies that you experienced an inconvenience with regards to your spa appointment.

I would be grateful if you could contact me directly the next time you are visiting. It would be my pleasure to take personal care of your arrangements.

We look forward to welcoming you back to L'Ermitage Beverly Hills.

Warm regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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286 - 292 of 756 reviews

A TripAdvisor Member
1
Reviewed 5 September 2014 via mobile

We stayed here in the month of June. On arrival we were treated to a glass of champagne. Luggage taken directly up to the suite. A birthday greetings card along with cake was soon delivered. The hotel cake was a great service. We had forgotten out iPhone 5 charger and they were able to provide in no time at all. Very spacious suite. It is a must stay for luxury and service. The valet team are superb.

Stayed: June 2014, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 8 September 2014

Dear A Trip Advisor Member ,

I would like to take this opportunity to thank you for your review.

I am so pleased to hear that you had a wonderful celebratory stay here at L’Ermitage Beverly Hills I have shared your feedback with the entire team here and they were thrilled by such a fantastic review of the service they provided, as well as the hotel overall.

We look forward to welcoming you back to L'Ermitage Beverly Hills for future celebratory occasions or otherwise!

Warmest regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2014

I stayed here with my husband and 4 teenage kids. I had booked two rooms through Amex Platinum Travel and we were upgraded to two suites. They were huge rooms, although they could probably use a little updating, they were clean and comfy! The bathrooms were gorgeous! Besides the rooms, the service and the staff at this hotel were amazing. Everyone knew our name, from the front dest to Sean, the valet! They couldn't do enough for us. The location was perfect too! We took the house Mercedes to dinner every night and he usually had to make two trips because we were 6 people! I wouldn't stay anywhere else in Beverly Hills!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rymaxp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 8 September 2014

Dear Rymaxp ,

Thank you for taking the time to write this fantastic review of L'Ermitage Beverly Hills.

We are truly honored to hear that you and your family enjoyed all elements of your stay with us. Many thanks for the kind words regarding our staff. I will be sure to share your review with the whole team here at L’Ermitage!

Please do not hesitate to contact me directly the next time you visit.

We look forward to welcoming you back to L'Ermitage Beverly Hills.

Warmest regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014

I stayed recently for a work trip after my regular hotel was fully booked. At check-in they we're super friendly offering a Champagne on arrival (being fussy I noted it wasn't Champagne but sparkling wine). I specifically chose a room facing the Hollywood Hills at the back of the hotel to avoid the street noise. The room was large and well appointed, a bit of a weird slope in the floor as you enter but the rest of the room was nicely done in muted tones.

The frustration for me was the TV. I'm pretty tech literate but it was an internet based tv and it was woefully slow. I called front desk as the TV froze multiple times but 30 mins later no one showed. The other problem was the noise, would you believe at 6.30 am a guy was in the car park behind the hotel with a petrol blower. The noise was incredible and impossible to sleep.

This is not a bad hotel, but at these prices it just isn't up to scratch V other LA hotels.

  • Stayed: March 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 1 September 2014

Dear John A,

Thank you for taking the time to write a review regarding your recent stay at L'Ermitage Beverly Hills

I am glad to hear that you enjoyed your check-in experience, as well as the well-appointed room. Please accept my apologies for the inconvenience you encountered regarding the room technologies and noise during your stay with us.

I would be grateful if you could contact me directly the next time you are visiting. It would be my pleasure to take personal care of your arrangements.

We look forward to welcoming you back to L'Ermitage Beverly Hills.

Warm regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

You will be ruined after a stay here. There is no going back to other hotels in the area. Everything was so outstanding. Beautiful room with a view, amazing personnel, beautiful roof deck pool. Well worth the money.

Room Tip: balcony with french doors
See more room tips
  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank CharissaFar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 1 September 2014

Dear CharissaFar ,

Thank you kindly for your complimentary words.

I am very happy to hear that you enjoyed all elements of your stay with us.

We hope to have the opportunity to welcome you back to L’Ermitage again very soon!

Kind regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

I had the a great time in L'Ermitage it was a great experience. They have very friendly staff that goes the extra mile with you. I really liked the rooms and oh the amazing view of the hills!!!! not to mention the location was the best !!!! the food was really great also but I wish they could have put more things on the menu.

Room Tip: you should ask for rooms with a view of the hills
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Abdulla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 25 August 2014

Dear Abdulla A ,

Thank you so much for taking the time to review our hotel.

I am very happy to hear that you enjoyed your stay with us. Please rest assured that we are in the process of expanding our current menus.

We are looking forward to welcoming you back to L’Ermitage!

Kind regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

The best service, Room clean, the best area, quiet, nice, confortable beds. Close to Rodeo Drive, Melrose Avenue, is a very luxury hotel. If you are looking for a good hotel L'Ermitage is your option.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Viajarespasion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 25 August 2014

Dear Viajarespasion,

Thank you for taking the time to write a review of our hotel. Your feedback is greatly appreciated.

We are delighted that you had a great experience and enjoy our hotel. Many thanks for the kind words regarding our staff.

We look forward to welcoming you back to L'Ermitage Beverly Hills.

Warmest regards,

Nicole Lundin
Guest Relations Manager
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy L'Ermitage Beverly Hills

Address: 9291 Burton Way, Beverly Hills, CA 90210-3709
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#5 Spa Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
#5 Luxury Hotel in Beverly Hills
Price Range: $593 - $1,154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy L'Ermitage Beverly Hills 5*
Number of rooms: 116
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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