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“RUDE RUDE RUDE!! TERRIBLE”

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Sonoma Coast Villa & Spa
Ranked #1 of 2 Bodega B&B and Inns
Chico, CA
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“RUDE RUDE RUDE!! TERRIBLE”
Reviewed 14 June 2012

Absolute worst customer service I have ever experienced. Owner/manager is mostly interested in details and his customers are not one of the details. Look further for accomodations. I've met robots with more personality. RUDE....don't waste your money on this place. TERRIBLE!

Room Tip: Find a room elsewhere.....really!
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank CarolChico_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakcreekmanor, Owner at Sonoma Coast Villa & Spa, responded to this review, 20 June 2012
Thank you for your comments, we are sorry to hear about our rude customer service, We work hard to keep our customer happy, we are sorry that you could not experience our wonderful hospitality and amenities about our resort and spa, as your comments only based on a phone call and not stayed with us.

Thank you, for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Citrus Heights, California
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2012

We bought this through Living Social. It included 2 glass of champagne, $50 Credit for Spa service and 2 nights stay. That’s what my voucher stated……
This whole deal seems to be a big scam and here's what happened to us last weekend.
2 glasses of champagne
: You can have a taste only if you come to their free wine tasting bar between 4:30-5:30.
$50 credit for Spa
: Only for Couples Massage which cost you minimum of $350, although nowhere in my voucher states that .

Owner and the wife
As other reviewers states… The poor husband do everything and stressed of course. The wife is extremely rude if you don’t spend a lot of extra money there.
All they want is you to come there so they can charge you arms and legs from there on, and if you don’t do that, well they will ruin your weekend.

I'll never go back.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
11 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Castro Valley, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2012

Thoroughly enjoyed our stay at the Sonoma Coast Villa and Spa. Our spacious room had everything we needed including a jetted tub and private patio. The room rate included a delicious breakfast with homemade quiches, sweet rolls, fresh fruit, etc. One of the highlights of our weekend was a spectacular dinner prepared and served by our host, Johannes. We left refreshed and relaxed!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CathyO123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakcreekmanor, Owner at Sonoma Coast Villa & Spa, responded to this review, 8 May 2012
Thank you for your kind comments, we are glad to you enjoyed your stay and hope to welcome you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona, United States
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2012

Stayed here just a few weekends ago for a girls trip using a GROUPON coupon. We arrived late but had made arrangements ahead and our room keys were easy to find. Breakfast was plentiful, the homemade pastries were incredible. We had a room with 1 king bed and another room with 2 queens, both had patios, a sitting area w/fireplace, and an ample bathroom. The rooms were clean and comfortable--yes the beds were a bit firm but they are platform beds. We did not manage be there for the wine tasting so cannot comment on that. Our dinner on Saturday was very good as well. We were so busy during the day that we did not get to explore the grounds but what we saw was inviting and beautiful. Johannes was very approachable and even went above and beyond for my sister and I after we had left by delivering the case of wine we purchased to a place where it could be picked up!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 April 2012

This is a beautiful place in a secluded and peaceful area. It was a little further out from wine country, but it felt really authentic and nice. Gorgeous room and wonderful food - top notch! The only complaint I have is the charging for internet. Especially since in the room handbook it said it was complimentary.

Room Tip: The villa was very nice! Room 14 was great.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EmilyH30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fresno, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 March 2012

We just completed a two night stay at this property. The service was impeccable, our room was fantastic, very nice spa treatment, the setting was lovely and the food was great. Johannes (sp?), the owner, worked extremely hard to make our stay a wonderful one. The location is secluded, but very close to lots of great wineries, restaurants and other attractions. We would recommend it highly.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamo, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 March 2012

I bought a 2-night groupon that included dinner, welcoming chocolates and a wine tasting with appetizers (No chocolates, disguisting day old wines without an appetizer, and a applebee's style dinner). Barely a bar of phone reception and they charge $10 a day for internet.

Grounds were nice, room smelled of smoke and mold and a very hard bed as noted in other posts. My largest complaint is the lack of value with ridiculous prices, gouges and fees. The horrible three course dinner (49.95 a person) included a hefty 20% service charge and a 10% tax rate, $15 a day per person resort fee, and room taxes. My two day stay cost another $130.

Numerous purchasors asked about taxes and the food taxes were never divulged. There are better places in Bodega bay itself, Pt Reyes, or Sebastapol. Stay Away!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank HappyCamper916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakcreekmanor, Owner at Sonoma Coast Villa & Spa, responded to this review, 10 March 2012
Dear Happy Camper 916

Thank you for your comments about your recent stay with us, We are sorry that we did not meet your exceptions during your visit. I wish you would brought this the management attention during your stay. We do offer a wide selection of wines for the wine tasting and some times we do offer older vintages and most of our wines are from the Sonoma and Napa area. We are sorry that no appetizers were served for the wine tasting. Our three course dinner menu changes daily and only the freshest local produce are used. The menu included, Maple leaf Duck Breast with Orange Sauce, Fresh Halibut with Lemon grass, Wild Salmon with Ginger, New York Steak with Rosemary, Garlic Shrimp, Sonoma Rack of Lamb with Mint Sauce, Surf & Turf, Petite Filet Mignon and Halibut, The price for the three course menu is $ 47.50. ++
The chocolates were served with your dinner, The Groupon deal was the 11% taxes and $ 15.00 resort fee are not included,
Remember: Groupon customer tip on the full amount of the per-discounted service (tip generously)

Camper 916,
Thank you again for your valued comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonoma Coast Villa & Spa

Property: Sonoma Coast Villa & Spa
Address: 16702 Coast Highway One, Bodega, CA 94922 (Formerly Sonoma Coast Villa Inn And Spa)
Region: United States > California > Sonoma County > Bodega
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Bodega
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sonoma Coast Villa & Spa 4*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Sonoma Coast Villa & Spa: A Luxury Resort in Sonoma County An elegant luxury hotel in the north of California's Wine Country, Sonoma Coast Villa & Spa is waiting to refresh your senses, relax your body and enchant your palate. Evocative of a tranquil European villa warming in the California Russian River sunshine, Sonoma Coast Villa & Spa is the perfect place for your vacation, honeymoon, special event or weekend getaway from the Bay Area. Forty wineries sit within driving distance of the Villa, making it the perfect destination in Sonoma County for wine pilgrims and explorers. Our attention to detail and excellence fills every aspect of your experience, from the comfort of our beautiful hotel rooms to the five star cuisine of our organically stocked restaurant. Our inviting and private Courtyard Spa will revitalize you with a variety of massage and spa packages, administered by our knowledgeable, sensitive and thoroughly professional therapists. Expect your stay at Sonoma Coast Villa & Spa to leave you feeling rejuvenated and pampered in every way. ... more   less 
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Also Known As:
Sonoma Coast Villa And Spa
Sonoma Coast Villa Hotel Bodega
Sonoma Coast Villa & Spa Sonoma County/Bodega

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