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“The works”

Dr. Wilkinson's Hot Springs Resort
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: This Napa Valley landmark soothes visitors through mud baths, steam rooms, massages and more. For 64 years and still family owned and managed, a visit to one of the few remaining family ventures is old school and good...We are real!
Reviewed March 23, 2016

I have been going to The mud baths for the last 25 years. This has always been a no thrill experience as far as decor.This facilityI believe started in 1952 and is an old facility. I did have the mud bath, mineral bath , sauna and wrap. Was not able to book a message I assume because of availability. This was the first time that had ever happened but on all prior visits had booked the spa treatment at least a week prior. On this trip I booked it he prior afternoon. Had a young attendant who was at first not very personable and did not even offer to help cover my upper body in the mud which is volcanic ash. The attendant did become friendly as the treatment continued and I was pleased with his service by treatment end. They had a wonderful attendant for decades named Sal (I believe) but he retired several years back. As far as the hotel is concerned it is old and basic. They do have cottages that you can book which are nicer but they are closed for the winter.
If you are looking for a basic spa experience that is reasonably priced this is the place. If you are looking for a modern experience their are many other hotels with spa services available but are very pricey.

2  Thank benjamins50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"steam room"
in 20 reviews
"mineral bath"
in 22 reviews
"pool towels"
in 2 reviews
"professional spa"
in 2 reviews
"new age"
in 2 reviews
"mud spa"
in 2 reviews
"indian springs"
in 3 reviews
"napa valley"
in 6 reviews
"wine country"
in 2 reviews
"wine tasting"
in 2 reviews
in 13 reviews
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in 6 reviews
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20 - 24 of 108 reviews

Reviewed March 12, 2016 via mobile

I don't usually write reviews, but as this experience was so abysmal I felt it was my fair duty to ! If I had read the reviews and even the managers responses on trip advisor beforehand, it would have kept me safely far away from the dr wilkinson spa from hell !
Firstly they make you enter the experience through the hotel lobby, not the spa entrance. We should have turned back at this stage ....... The reception smelt stale and their display contained a yellowing dressing gown ...... The warning signs were there......
As my friend had visited before ( over 15 years ago I may add) we continued in the hope it would be as she remembered and booked two mud baths!
We entered the "spa" area by a browning pool, it looked unclean and unhygienic. It only got worse inside . The place absolutely stank ! The curtain rails were brown and smelly as were the Unsanitised browning bins. There was one member of staff to maybe 8 guests . This member of staff put you through each "step" of the experience including getting you in the mud bath and spreading the mud on you ( the mud looked and smelt like horse manure not therapeutic clay mud btw ). She also poured your water - which had chunks off yellow moulding lemon pieces because the water dispenser had not been cleaned for probably a year . I personally could not even go near the foul smelling mud. So I was promptly plonked into the lavender whirlpool. Basically an old bath with a plastic mildew pipe pumping the water and no such lavender just the sewer smell which surrounded the whole place . The walls were brown as was the floor, the towels, the bathtubs and everything else that we came across .... The final straw was the dangerous steam room . A tank of boiling water open on two sides with a pipe plonked in heating the water at intervals . It looked like a contraption from the 1930s or younger. I left with the desperate urge to go back to my hotel and shower and scrub away the whole experience .
Clearly the place had not had a penny spent on it in its life time . It really was the worst experience of my life and should be closed down . It's disgusting and a travesty that people are charged for the privilege of perhaps catching something incurable !!!!!!!!
Steer well clear !!!!!!!

3  Thank jojojo30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Owner at Dr. Wilkinson's Hot Springs Resort, responded to this reviewResponded October 7, 2016


So sorry that your experience wasn't as hoped. My only response is my opinion of your (alleged) claims. Vivid combined with imagination is, in my opinion, a right and as we know, the web is a place to disclose, insult, support or anything you want.

Your comments, however, lack merit in my opinion. No accusation at all. I truly hope that you find solace elsewhere. Again, I am sorry that your visit wasn't as expected. I am sorry that your choice was to write unkindly about a family owned operation. I can only compliment you for what I suggest might be a vivid imagination. I hope that you use it to your advantage and not to demean, with intent, others who might possibly agree or be convinced by your comments.

I welcome your feedback again, be it positive, destructive or enlightening. My e-mail is mwilkinson@drwilkinson.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2016

Yes it is me again!! A happy, calm, peaceful, rested person after staying at Dr. Wilkinson's Hot Springs!! I was AGAIN greeted kindly and swiftly...never do the front desk agents make you wait...and checked into my poolside room with new age music playing...ahhhhh!! Nick at the front desk was kind enough to give me a pool side room..next to the hot springs! Monique from housekeeping checked in on me to see if I needed anything and WITHOUT even me asking..she delivered pool towels to my room. I settled into the hot spring and was greeted by the familiar friendly bath house staff...ALWAYS asking me if I need anything. EXCELLENT SERVICE...the spa and the massage was outstanding and I love the location because one can just float over to a near by restaurant and enjoy a good meal and wine without even getting in your car. I snuck into the convenient near by market...that is the other positive thing about Dr. Wilkinson's is the location..once you arrive you NEVER have to get in your car until you leave!! But I picked up at delightful pastry and went star gazing from the hot spring and put my jammies on and climbed into the most WONDERFUL LINENS and listened to new age as i indulged in my chocolate heaven!! You don't know what you are missing ...you MUST go to cozy friendly Dr. Wilkinson's Hot Springs Resort!!

1  Thank katharine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 16, 2016

I have visited the Calistoga bathes for many years. If you are looking for a high end spa experience, this not your place. If you would like a relaxing mud bath experience without paying a fortune, you will enjoy The Dr. Staff is friendly and welcoming. You will receive a 10 minute mud bath followed by a 10 minute mineral bath followed by a steam room and then a burrito wrap in a quiet room. Massages depend on your choice of package. Massage isn't the best I ever had but the prior treatments along with the atmosphere of relaxation led to some SERIOUS muscle tension release. And if you have arthritis, the mud bath is THE premiere antidote. i have visited many times and am glad to see the Dr. is maintaining a consistent experience.

1  Thank UNR91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed January 16, 2016

Although very relaxing it was extremely difficult to get out of the mud and mineral bath as they do not have any handles to crab onto. Thought I would be in there for days trying to get out. They cannot help you due to liabilities.

1  Thank PumphreyGrassValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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