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“Great room! Risky meal!” 4 of 5 bubbles
Review of Naksel Boutique Hotel & SPA

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Naksel Boutique Hotel & SPA
Ranked #3 of 16 Hotels in Paro
Certificate of Excellence
Milwaukee, WI
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great room! Risky meal!”
4 of 5 bubbles Reviewed 15 April 2012

Set in rolling hills of pine forests, this hotel is charming. The staff were very nice and we loved our room which had wonderful views and was quite spacious. Free wifi was available and there was a small balcony with seating. The lodge was lovely and there is a special little area with fireplace where we were able to have dinner one night and with an available espresso machine for morning. The spa I believe is being renovated because massages were done in the room which is less desirable because they did not provide a massage table, rather used the bed. A bed is not firm enough and not comfortable so I felt the massage experience to be sub-par. Although the breakfasts were fairly good, one evening we had a dinner which was not only terrible but a safety hazard! We were served chicken that was still bloody in the middle which was a health risk! We did not eat it (though had1-2 bites after noticing) and told the server but she just shyly apologized and quickly exited with our plates. We did not want any thing else nor did we eat dinner there again. I felt that the chef/cook should have personally apologized or that someone should have done a bit more considering we could have become ill from this meal.

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LOB16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Los Angeles, California
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

This hotel has promise to deliver a lot more, but nevertheless it was good value for what it offered. The rooms are very spacious, well decorated, comfortable and had spectacular views; and the hotel has a cosy bar with a fireplace. The staff are very polite and very accommodating. We organised a business meeting here for 3 days - I don't think the hotel has had experience of managing conferences, but they tried very and it worked out well for us.

The general manager was very receptive to my feedback, and I look forward to returning and seeing them deliver to their full potential as they learn from their experiences and customer feedback.

The few things we had issues with:
1) the electricity supply was not reliable, and we had power cuts every night for about 30 mins. There is an order placed for their own generator, however they had experienced some hiccups with the order and delivery. Given the unreliable supply, the hotel should have supplied torchlights in every room, so that we could make our way down to the main reception in the pitch black darkness. They did send the golf buggy to pick me up from the room though.
2) we were not expecting buffet meals at breakfast, lunch and dinner (including the meals we were taken out to at the local restaurants) - we tired of that quite quickly, and the hotel was very accommodating and catered to our request for a la carte although we were a fairly large group of 14 people.
3) the tour guide was ill, and was sniffling and coughing around us in the van the entire trip ... at the end of which, a few of us caught the bug and fell ill.
4) a few things were not functioning properly in the rooms (eg. hot water supply, power outlets, heating) but the staff were responsive in getting these fixed. Unfortunately a couple in our group had to change rooms twice over the 5 days, due to malfunctions in the room, which prejudiced their perception of the hotel.

Overall, I think the hotel did well, and I would recommend this hotel so long as you have a reasonable tolerance and are not expecting perfection 100% of the time. I always have time for good attitude, and the hotel staff definitely displayed that.

Room Tip: I stayed in the higher floor of the Luxury Room, and it was beautiful; they upgraded me to the Signa...
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  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AudreyH8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

We were meant to stay at this hotel on our arrival in Bhutan but on being met at the airport ( King and Queen on our plane) we were told we couldn't stay because the Royal family was there. It was the beginning of the Paro Teschu. We had to set for an average hotel but were assured that we would be at the Naksel on our return from Thimpu! It was well worth the wait. The rooms and architecture were beautifuland the food was quite good. We had a delicious sandwich on arrival. The staff were friendly and helpful and the room very comfortable. Unfortunately the Spa was still not open so we enjoyed a lovely massage in our room after climbing to the Tiger's Rest!! We also had a traditional Bhutanese stone bath which was a fun experience.

Room Tip: The road up is a bit bumpy but well worth the trip!
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cookie1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

We had a room for two nights as part of a tour that we were on. Corner room upstairs with great views on the mountains and the monastery.
Lovely room and the service was top class.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SmokeyRH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 23 February 2012

Having started our journey off at another hotel (not worth mentioning in this review) we arrived at Nak-Sel at 22h30 at night and where greeted by friendly and hospitable staff.

We where immediately taken to our room as it was so late - all they wanted to know was what time we would have breakfast in the morning - all the other formalities would wait until morning which was very pleasant as we were tired.

This Hotel is fantastic - the setting is ideal and you have views across the valley to the mountains and can see snow on the Alps in front of you.

The rooms are fantastic – they are large in size and they have under floor heating in the rooms as well as the bathrooms. The reception area is great; they have a little shop for last minute shopping and a fantastic restaurant. The breakfasts are great – if there are a few clients at the property they have a buffet set up otherwise if it is quite they serve you al-la carte.

I would definitely recommend this property, especially if you are a couple as the setting is so beautiful and romantic. Compliments to all the friendly staff - I would love to return to Bhutan one day with my daughter and would definitely stay at Nek-Sal.

Room Tip: Select an upstairs room -beatiful balcony to watch the views and read a good book.
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 21 January 2012

The hotel location is a bit far from the main road. We arrived in Paro very late and found difficulty finding the road to the hotel. But we were in awe when we arrived there. By far it was the best hotel we had in Bhutan. While we were waiting for the room keys, the staff prepared the tea and biscuits. One of my friend who works in hospitality business noticed the staff placed the our cups exactly at our 5 p.m. direction.

The attention to detail wasn't ended there, when we entered our room, we were surprised since the room was large and facing Jumolhari and the Tiger's Nest. The underneath floor heating wasn't too warm and we had to ask for additional heater. But the floor in the bathroom was really warm and nice. The TV has many channels, more than what we expected.

Dinner was really good and the portion was more than we could ate. The day after we climbed the Tiger's Nest, we ordered for hot stone bath and in-room massage. The hot stone bath was a unique experience and the leaves that they put in the water cleared my sinus right away.

I thought overall service were quite good. They tried in every way to help us. When the front desk couldn't find someone right away (it was a large compound) to take me to the hot stone bath hut, he quickly grabbed the umbrella and walked me to the hut.

I would definitely stay there again if I have a chance to visit Paro.

Room Tip: Ask for the room on the 2nd floor and face the Jumolhari.
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  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LivyLiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
Level Contributor
206 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

We stayed here for three nights at the end of our ten-day trip to Bhutan. We stayed in a deluxe room with two queen size beds in the main building. We asked whether a king-size bed room was available and then were upgraded to one of the two suites on the tiop floor of the main building. Both rooms were very nice and comfortable. I actually enjoyed the deluxe room better because it had better views in my opinion. Some of the windows in the suites are not as tall as in the deluxe room and thus make the view a little less enjoyable. I did like the king-size bed in the suite however and I also liked the double sinks in the bathroom which the deluxe room does not have. The rooms had excellent heating. Some of the best in Bhutan.

I thought the service was pretty good in the hotel. We were the only guests in the hotel for one night. That was weird. Another night, there were only three other people. The last night had a student group of 42 stay in the hotel. The food was generally better than in other hotels. When we were few guests, meals were served at the table and they were nice. When the student group arrived, we had the regular buffet you get anwhere.

The spa still was not complete. We had the hot stone bath which we both enjoyed a lot. I also had a massage and I was frustrated with that because it was performed in the room and so it left my partner disturbed because he had nowehere else to go except the lobby or stay in a different part of the room while I received my massage.

The hotel is far out of town, but this did not bother me as we were planning to have all our meals there.

The hotel has a business room with two computers that generally worked pretty well. Wi-Fi was so so and we could not get it in the deluxe room, but we did get it in the suites.

We enjoyed our time at the bar and had great conversations with the bartender who was willing to mix the drinks to our liking. He was replacing the bartender that had earlier left the hotel and he was yet to learn how to make proper drinks, but we were fine with that especially given that he wasw willing to let us tell him how to mix them. In this way, we got some of the best martinis we had in Bhutan.

Room Tip: Depends on whether you care for two doubles, two queens, or one king-size bed. I did not see the Lux...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank danielswiss64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Naksel Boutique Hotel & SPA

Property: Naksel Boutique Hotel & SPA
Address: Ngoba Village | Lango Geog, Paro 00975, Bhutan
Region: Bhutan > Paro District > Paro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Paro
#4 Romantic Hotel in Paro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Naksel Boutique Hotel & SPA 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Located thirty minutes from Paro International Airport, Naksel Boutique Hotel & SPA is a luxury retreat where the comforts of man and the presence of nature combine for a peaceful escape in the hills of Bhutan. Nestled on the edge of the national forest and the quiet Ngoba Village, Naksel derives its name from the Dzongka translation of 'Forest,' which is only fitting for this Himalayan sanctuary. The main lodge and surrounding cottages of Naksel rest on six acres of apple orchard, nearly 2700 meters above sea level. Each room, cottage and suite boasts unparalleled views of Mount Jumolhari, Taktsang Monastery, Sangachoekhor Monastery, and the Paro valley below. Elaborate hand-carved pillars and beautiful stonework exemplify the essence of Bhutan while tapered mud-brick walls provide insulation and restful silence. Leading Bhutan in energy efficiency, Naksel features LED lighting, highly efficient water heaters, and Swedish under floor heating systems preheated by solar panels. Main construction materials for Naksel are indigenous and locally purchased. Traditional windows, mud-bricks, framework and even furniture were locally crafted here in Ngoba Village, connecting Naksel to the surrounding forest. We offer the following room-categories: 1. Superior-room with two-single-size-beds (7 rooms) 2. Deluxe-rooms with 2 standard-size-beds with balcony (24 rooms) 3. Junior-Suites with 2 queen-size-beds. (5 rooms) 4. Executive-roof-top-suites with one king-size-bed (2 rooms) ... more   less 
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Also Known As:
Nak-Sel Boutique Hotel And Spa
Nak-Sel Boutique Hotel Paro

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