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All reviews front desk san diego taco shop free breakfast pool and hot tub both mornings would stay here again biscuits and gravy yogurt price range ice machine hi express beds were comfortable king bed close proximity the location is perfect decent hotel
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Reviewed August 6, 2017 via mobile

I will start with the positive... the breakfast that was Included in the room rate had an excellent selection. The staff at the front desk were very welcoming. The beds were comfortable.

Cleanliness was my biggest issue. The shower curtain was mold stained. There was a stain on my comforter that of course I didn't notice until it was too late. We returned to our room at 3:45 to get cleaned up to find that house keeping has not done our room yet and had to wait another half an hour although she did offer us new towels and to come back after we showered. Then when our room was finally done all she really did was change towels and make the beds.

Holiday Inn Express you need to step it up a notch when it comes to cleanliness.

Date of stay: August 2017
Trip type: Travelled with friends
Thank April Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew N, General Manager at Holiday Inn Express Encinitas - Cardiff Beach Area, responded to this reviewResponded August 7, 2017

Dear April z, I am sorry this was your experience. We take condition of items, such as shower curtains and blankets, very seriously, and I’m sorry these items were unsatisfactory. I will speak with the staff and will do everything possible to improve. We hope you can give us one more chance in the future. Sincerely, Andrew Nintzel, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2017

Brooke at the front reception was very kind to my family during a difficulty. The breakfast was good and the rooms well appointed. You will find this place relaxing and enjoy the proximity close tot the beach.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Pamelal0vest0travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew N, General Manager at Holiday Inn Express Encinitas - Cardiff Beach Area, responded to this reviewResponded August 3, 2017

Dear PamelaOvestOtravel, Thank you for the kind words regarding your summer stay. Brooke is a phenomenal asset for us, and I want to thank you personally for providing your feedback about how she handled your needs during a tough time. We hope to see you again in the near future. Best, AWN, GM

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Reviewed June 24, 2017

Have stayed here a number of times over the years & each time has been a wonderful experience. Stayed for 2 nights this past week & had the pleasure of having LIZ check me in / assist me. Liz is sweet, professional & accommodating. Thank you Liz & Thank you Management for always having employees around with such a great attitude.
Breakfast is fabulous; The first morning they had mini omelets eggs, mini omelets egg whites, turkey sausage & pork sausage. The next day they had mini omelets egg whites, scrambled eggs, bacon & turkey sausage. That shows you that they care enough to mix it around a little so the guests have some variety from day to day. You don't see this often at other hotels. Thanks again Holiday Inn Cardiff for the great experience you offer.

Room tip: Walk next door to Mexican take out, 99 cent fish taco's 24/7
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank geronimo248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew N, General Manager at Holiday Inn Express Encinitas - Cardiff Beach Area, responded to this reviewResponded July 11, 2017

Dear geronimo248, Thank you for the kind words and for your comments regarding Liz. She does an outstanding job. We look forward to seeing you again.

Best,
AWN, GM

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Reviewed May 22, 2017

We've stayed here on a number of occasions in the past. It's a former Country Inn location.

Never disappointed, and wasn't on this occasion either.

Comfortable room, good wifi, fridge, cable and more.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Laurie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew N, General Manager at Holiday Inn Express Encinitas - Cardiff Beach Area, responded to this reviewResponded June 5, 2017

Hi Laurie T, Thank you for writing such a great review! We look forward to seeing you again the next time you are in Encinitas!

Best,
AWN, GM

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Reviewed May 15, 2017

The location is good, right off the freeway but not a lot of noise. Right next door to an authentic taco shop that is open 24 hours. I hotwired this and got a great deal. The beds were super comfy, the room is a nice size. Free standard continental breakfast.

Date of stay: March 2017
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank michael m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Encinitas - Cardiff Beach Area, responded to this reviewResponded May 30, 2017

Hi michael m,

Your business is much appreciated and thank you for leaving feedback. We are happy to know that you find our property close to your destination and that you were able to take advantage of the taco shop nearby and you find our beds comfortable. However you gave us an unsatisfactory rating on our level of value. Rest assured this matter will be taken up with our team for improvements necessary.

It is our goal to deliver honest service and your comments will be used for future improvements. Thank you for your patronage and we hope we get the pleasure of hosting you on your next visit in the area.

Sincerely,

Ronald R.
Case Manager
IHGService

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