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“Amazing Hotel/Condo”

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Four Seasons Residence Club Aviara
Ranked #6 of 36 Hotels in Carlsbad
Certificate of Excellence
los angeles
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing Hotel/Condo”
Reviewed 10 February 2014

My wife and I are huge fans of Four Seasons Hotels (who wouldn't be) We have stayed at their properties in Westlake Village, Scottsdale and Las Vegas. We live in LA and often take a few days off and stay at a hotel for a "staycation" I found this property and thought we would give it a try. I booked their basic room and upgraded to their 1 bedroom suite upon checkin.This is not a hotel, rather a very nice timeshare property. This appealed to us as we do not always love eating room service or dine in a hotel restaurant for every meal. Our suite included a full kitchen which allowed us to have our favorite snacks and drinks in the evening. We did order room service twice for dinner. The property is gorgeous, with amazing landscaping and great views. The suite was as large as my house with 1.5 bathrooms, a dining area and living room. The master bathroom is beautiful and my wife loved soaking in the tub. We also love the toiletries, L'Occitane and actually buy the soaps for our own home. I love Four Seasons properties for their always great service and the cleanest hotel rooms I have ever stayed in. It was not the warmest 3 days, but we sunned by the pool and were treated very well by the attendant. We ordered fish tacos for lunch. When it started to rain, she immediately put up an umbrella for us so we could dine in the rain. The workout room looked nice although we didn't use it , and there is an attached locker room where you could use the steam room and showers, which I did. We went up to the Park Hyatt which was once the main hotel but has switched ownership, and it was very nice as well. We used the spa there and you could charge it back to your Four Seasons room. It was very quiet there and we slept very well. We will definitely come back to this amazing property soon. I am grateful that I live in Southern California and can find these awesome little gems so close to home and feel like you are getting away from it all.

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank mcivanans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 13 February 2014
Dear Guest,

It was such a pleasure to read your description about your stay at our Resort. I can’t thank you enough for sharing how much you enjoyed the hospitality, the suite amenities and the beauty of the landscape. Your feedback means great deal.

Your rainy day story over fish tacos was most memorable too.

We eagerly await your return to our "little gem," Aviara in the very near future.

Sincerely,
Demi Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
San Diego, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 February 2014

My husbands parents are spending a week at Aviara while visiting us in San Diego so today my husband and 4 year old daughter spent the day exploring the resort with Grandma and Grandpa. My husband just got home and went on and on about the amazing resort staff. We're somewhat down-to-earth folks and are easily put off by high end resorts that are very full of themselves, but Aviara proved that you can have the best of both worlds. It goes without saying that the resort itself is magnificent (I visited there myself a couple years ago) but right along side that quality and comfort they manage to provide exceptionally friendly and generous staff that put you at ease and seem genuinely interested in making your experience a great one. There were so many things that the staff did (all in one day!) that went far above and beyond what one would expect. Going up to the other side of the resort? They somehow pick up on this and offer a ride. The four year old likes golf carts? Lets take a cart instead then! At some point someone realized my four year old likes to draw so a coloring book gift and hand-written card (addressed, by name, to my four year old) was delivered to Grandma and Grandpa's room. At another point a staff member told my family about s'more roasting for kids that evening, but he was careful to tell them about it while out of earshot of the four year old to avoid disappointment in case they couldn't attend. I could go on with more examples. The attention to detail, the genuine care that everyone showed, was remarkable! Although we live in San Diego so probably won't stay at Aviara ourselves, I'm hoping that Grandma and Grandpa stay there again next year!

  • Stayed February 2014, travelled with family
    • Service
Helpful?
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 12 February 2014
Thank you for choosing Four Seasons Residence Club Aviara and for sharing your experience on TripAdvisor. We can't thank you enough for sharing so many details about your stay and the moments that made your families holiday so special.

At Aviara, it is the little things that our staff does that make the difference as you so elequently stated in your review. We are so pleased you had such a memorable time. We look forward to your parents staying with us next year! Until then all the best.

Sincerely,
Demi Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 January 2014

Where to start with this gorgeous property? I would not call it a hotel, I would call it a home away from home. The entrance to the Aviara property brings you to another world of beauty. Lush gardens, gorgeous greenscapes, and wonderfully manicured lawns await. The main clubhouse is warm and comfortable, with the friendliest staff I have ever encountered. We arrived late from Disneyland, with three sleeping children and a lot of luggage. Check in was seamless, and assistance was at the ready for our bags. The residence we chose was a one bedroom, and it was a good choice. The residence has a large kitchen, dining room, living room, two full baths, laundry room, huge master suite with large master bath, and two large balconies with seating and tables. The attention to detail is amazing, from the gas fireplace (the kids loved that!) to the fully stocked kitchen. When we arrived, there were wonderful brownie treats for the kids, and when they went to the bathroom, special kids sized robes for them, and their names spelled out in sponges! They really got a kick out of that. The grounds are gorgeous, with trees and flowers all around. The pool is large, heated, and comfortable. Pool service was excellent, with attentive staff at the ready. We checked out the Park Hyatt which is in the same complex, also gorgeous, but lacking that residential feel. I cannot wait to bring the family back to this special place. Also, within 30 minutes of major San Diego attractions like Sea World, the San Diego Zoo, and Legoland. Beaches are also very nearby. I would highly recommend this property to anyone looking for a beautiful relaxing time in Southern California. A hidden gem!

Room Tip: The one bedroom residence was huge and perfect for families of all sizes. plenty of sleeping and liv...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Bobbyz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 31 January 2014
Dear Four Season Guest,

Your description about our resort is what I hope is the quintessential Four Seasons experience, complete with attention to detail, a warm, friendly staff and luxurious accommodations. I can’t thank you enough for sharing your experience and recognizing our property as a “hidden gem.” We eagerly await your return and look forward to providing you with another memorable stay!

Sincerely,
Demi Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 January 2014

As always the Four Seasons hotel lives up to the hype. From my first step in the door the customer service is beyond impressive. Everyone from the front desk to bell hop to security makes sure to be beyond helpful. I was part of a group staying at the hotel and had asked for some things to be delivered to my room ahead of time. When I checked in I was told they were already there and even the bell hop as I was walking out knew my name and told me he had personally delivered them. Such great service!

The rooms are spacious and beautiful. The amenities are amazing and top of the line. I had a suite with a fireplace that was just amazing. I really enjoyed my stay and will be back if I'm ever in the area again.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 29 January 2014
Dear Guest,

Thank you so much for sharing your recent experience at Four Seasons Residence Club Aviara.
I was so pleased to learn how impressed you were with our customer service and being acknowledged by name upon arrival.

We hope that your group meeting was a successful one and we are so pleased that you chose Aviara to be your backdrop for this event.

Your special mention about the amenities your villa offered including the fireplace are a favorite with our guests.

We look forward to welcoming you back to Four Seasons Residence Club the next time your business or personal travels include the San Diego area.

Sincerely,
Demi Ortega
General Manager and Regional Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
407 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed 4 January 2014

This residence by Four Seasons has an obvious sketchy history -- timeshares online are being resold for $2000 or more, that is two-thousand, not 20k or 200k. And I learned what used to be the Four Seasons Hotel is now a Park Hyatt. And because of that things seem a bit fractured when you arrive and until you figure it out. With all that said, Michele Oh in sales gave me a terrific price for frequent stays. Sure, I wish I didn't have to pay for the internet, and silly high room service prices but there is no parking fee, no resort fee and the truth is that it is a quiet out of the way gem waiting to be discovered. I only stay at 4 or 5 star places and it is likely I know them all in CA, up and down the coast, yet I didn't know this was here until I stayed somewhere else close-by. No one I know knows there is a Four Seasons or Park Hyatt here either. With all that said, the staff are great and responsive. Some anticipate your needs and exceed your expectations and all have responded competently to any requests I have in my first 3 days here. I have to be in the area a lot and I will be back for sure. I hope it remains just unpopular enough for me to get rooms regularly at a great price but popular enough to stay open.

Room Tip: Get a top floor unit, I have 3 kids under 5 above me this week traipsing across the floor as if it w...
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  • Stayed January 2014, travelled solo
    • Value
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Helpful?
4 Thank MikeLudin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 6 January 2014
Dear Guest,

Thank you so much for writing TripAdvisor and taking the time to share your experience at Aviara.
As an avid traveler of California "5" Star properties I was so pleased that you found our property to be "a gem waiting to be discovered."

Thank you for the acknowledgment of the staff and their ability to anticipate your every need. Your positive experience lives up to our expectations of attentive, friendly service from all our employees. Your kind words will be shared with the the resort staff.

Again, thank you for sharing your satisfaction with us. We look forward to welcoming you back to Four Seasons Residence Club Aviara on your next trip to Carlsbad.

Sincerely,
Demi Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Pole
Level Contributor
255 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 27 December 2013

This place is amazing! Whether you're used to time share or regular hotel rooms, the Four Seasons exceeds every area of performance. Like with any place you stay, there are going to be problems. Where this property exceeds expectations is how they take care of and handle every possible situation. I will be back here again if the gods are willing!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Viking94708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 3 January 2014
Dear Four Season Residence Club Guest,

Thank you so much for taking the time to share your recent experience at Aviara. I was more then pleased to learn that we exceeded your expectations in every area of service. Knowing that we were able to handle all your concerns throughout your stay means a great deal to me.

We look forward to welcoming you back to Four Seasons Residence Club in the very near future.
Until then all the best to you and your family in 2014!

Sincerely,
Demi Ortega
General Manager and Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrollton, Missouri
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 December 2013

Four Seasons Residence Aviara knows how to treat its guests! The staff is attentive, friendly, and responds quickly. They greet you with a smile and are genuinely dedicated to making your stay a pleasant one.The property is beautiful and spread out over the rolling hills of Carlsbad CA. They have just about every amenity a guest could hope for, from plush robes and high end bath products in the suites to a relaxing lavender scented steam bath in the Summit locker room.

We stayed here during Christmas week of 2013 and were very impressed. They went above and beyond what was required to ensure that our stay was a pleasant one. Our daughter celebrated her 16th birthday and the GM sent her a small cake on a decorated plate. In the lobby, they had letter forms to Santa for the younger guests to fill out and a special mailbox to put them in. My younger daughter did this and was thrilled to receive a personalized reply from the man in the red suit delivered to our room.

Their concierge staff is knowledgable and can make excellent recommendations for dining out or local attractions. There are several activities offered throughout the week, some of which are free and some of which have a hefty price tag. We enjoyed making s'mores by the fire pit (free), but passed on the watercolor painting class ($65). They also offered a family gingerbread house decorating activity during our stay, but we did not get to participate due to a scheduling conflict.

Our room was one of the "hotel-style" suites, but it was lovely. We had a microwave and mini-fridge, toaster, blender, coffee maker, electric tea kettle, dishes, glasses, mugs, etc. the room came equipped for two guests, but the resort's friendly and quick-responding housekeeping staff were happy to bring extra everything so that all four of us had table service and towels.

You can't go wrong if you choose to stay here!

Room Tip: Suites on the second floor don't require walking up or down a flight of stairs, but 1st floor su...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs_RSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Residence Club Aviara

Property: Four Seasons Residence Club Aviara
Address: 7210 Blue Heron Pl, Carlsbad, CA 92011-4911
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Residence Club Aviara 5*
Number of rooms: 246
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