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Four Seasons Residence Club Aviara, Carlsbad Ca.
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Reviews (401)
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Reviewed 9 February 2014

My husbands parents are spending a week at Aviara while visiting us in San Diego so today my husband and 4 year old daughter spent the day exploring the resort with Grandma and Grandpa. My husband just got home and went on and on about the amazing resort staff. We're somewhat down-to-earth folks and are easily put off by high end resorts that are very full of themselves, but Aviara proved that you can have the best of both worlds. It goes without saying that the resort itself is magnificent (I visited there myself a couple years ago) but right along side that quality and comfort they manage to provide exceptionally friendly and generous staff that put you at ease and seem genuinely interested in making your experience a great one. There were so many things that the staff did (all in one day!) that went far above and beyond what one would expect. Going up to the other side of the resort? They somehow pick up on this and offer a ride. The four year old likes golf carts? Lets take a cart instead then! At some point someone realized my four year old likes to draw so a coloring book gift and hand-written card (addressed, by name, to my four year old) was delivered to Grandma and Grandpa's room. At another point a staff member told my family about s'more roasting for kids that evening, but he was careful to tell them about it while out of earshot of the four year old to avoid disappointment in case they couldn't attend. I could go on with more examples. The attention to detail, the genuine care that everyone showed, was remarkable! Although we live in San Diego so probably won't stay at Aviara ourselves, I'm hoping that Grandma and Grandpa stay there again next year!

  • Stayed: February 2014, travelled with family
    • Service
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, Carlsbad Ca., responded to this reviewResponded 12 February 2014

Thank you for choosing Four Seasons Residence Club Aviara and for sharing your experience on TripAdvisor. We can't thank you enough for sharing so many details about your stay and the moments that made your families holiday so special.

At Aviara, it is the little things that our staff does that make the difference as you so elequently stated in your review. We are so pleased you had such a memorable time. We look forward to your parents staying with us next year! Until then all the best.

Sincerely,
Demi Ortega
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

Where to start with this gorgeous property? I would not call it a hotel, I would call it a home away from home. The entrance to the Aviara property brings you to another world of beauty. Lush gardens, gorgeous greenscapes, and wonderfully manicured lawns await. The main clubhouse is warm and comfortable, with the friendliest staff I have ever encountered. We arrived late from Disneyland, with three sleeping children and a lot of luggage. Check in was seamless, and assistance was at the ready for our bags. The residence we chose was a one bedroom, and it was a good choice. The residence has a large kitchen, dining room, living room, two full baths, laundry room, huge master suite with large master bath, and two large balconies with seating and tables. The attention to detail is amazing, from the gas fireplace (the kids loved that!) to the fully stocked kitchen. When we arrived, there were wonderful brownie treats for the kids, and when they went to the bathroom, special kids sized robes for them, and their names spelled out in sponges! They really got a kick out of that. The grounds are gorgeous, with trees and flowers all around. The pool is large, heated, and comfortable. Pool service was excellent, with attentive staff at the ready. We checked out the Park Hyatt which is in the same complex, also gorgeous, but lacking that residential feel. I cannot wait to bring the family back to this special place. Also, within 30 minutes of major San Diego attractions like Sea World, the San Diego Zoo, and Legoland. Beaches are also very nearby. I would highly recommend this property to anyone looking for a beautiful relaxing time in Southern California. A hidden gem!

Room Tip: The one bedroom residence was huge and perfect for families of all sizes. plenty of sleeping and living space. Try to be near the pool if you are with little ones to avoid the hilly walk down or the golf cart ride to the main pool.
  • Stayed: January 2014, travelled with family
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1  Thank Bobbyz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, Carlsbad Ca., responded to this reviewResponded 31 January 2014

Dear Four Season Guest,

Your description about our resort is what I hope is the quintessential Four Seasons experience, complete with attention to detail, a warm, friendly staff and luxurious accommodations. I can’t thank you enough for sharing your experience and recognizing our property as a “hidden gem.” We eagerly await your return and look forward to providing you with another memorable stay!

Sincerely,
Demi Ortega
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

As always the Four Seasons hotel lives up to the hype. From my first step in the door the customer service is beyond impressive. Everyone from the front desk to bell hop to security makes sure to be beyond helpful. I was part of a group staying at the hotel and had asked for some things to be delivered to my room ahead of time. When I checked in I was told they were already there and even the bell hop as I was walking out knew my name and told me he had personally delivered them. Such great service!

The rooms are spacious and beautiful. The amenities are amazing and top of the line. I had a suite with a fireplace that was just amazing. I really enjoyed my stay and will be back if I'm ever in the area again.

  • Stayed: January 2014, travelled on business
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Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, Carlsbad Ca., responded to this reviewResponded 29 January 2014

Dear Guest,

Thank you so much for sharing your recent experience at Four Seasons Residence Club Aviara.
I was so pleased to learn how impressed you were with our customer service and being acknowledged by name upon arrival.

We hope that your group meeting was a successful one and we are so pleased that you chose Aviara to be your backdrop for this event.

Your special mention about the amenities your villa offered including the fireplace are a favorite with our guests.

We look forward to welcoming you back to Four Seasons Residence Club the next time your business or personal travels include the San Diego area.

Sincerely,
Demi Ortega
General Manager and Regional Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

This residence by Four Seasons has an obvious sketchy history -- timeshares online are being resold for $2000 or more, that is two-thousand, not 20k or 200k. And I learned what used to be the Four Seasons Hotel is now a Park Hyatt. And because of that things seem a bit fractured when you arrive and until you figure it out. With all that said, Michele Oh in sales gave me a terrific price for frequent stays. Sure, I wish I didn't have to pay for the internet, and silly high room service prices but there is no parking fee, no resort fee and the truth is that it is a quiet out of the way gem waiting to be discovered. I only stay at 4 or 5 star places and it is likely I know them all in CA, up and down the coast, yet I didn't know this was here until I stayed somewhere else close-by. No one I know knows there is a Four Seasons or Park Hyatt here either. With all that said, the staff are great and responsive. Some anticipate your needs and exceed your expectations and all have responded competently to any requests I have in my first 3 days here. I have to be in the area a lot and I will be back for sure. I hope it remains just unpopular enough for me to get rooms regularly at a great price but popular enough to stay open.

Room Tip: Get a top floor unit, I have 3 kids under 5 above me this week traipsing across the floor as if it were a jumping gym early every morning, in the Summits area you are close to the Hyatt's restaurants and spa without having to take a shuttle and the coffee shop and pool are literally a stone's throw away.
  • Stayed: January 2014, travelled solo
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4  Thank MikeLudin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, Carlsbad Ca., responded to this reviewResponded 6 January 2014

Dear Guest,

Thank you so much for writing TripAdvisor and taking the time to share your experience at Aviara.
As an avid traveler of California "5" Star properties I was so pleased that you found our property to be "a gem waiting to be discovered."

Thank you for the acknowledgment of the staff and their ability to anticipate your every need. Your positive experience lives up to our expectations of attentive, friendly service from all our employees. Your kind words will be shared with the the resort staff.

Again, thank you for sharing your satisfaction with us. We look forward to welcoming you back to Four Seasons Residence Club Aviara on your next trip to Carlsbad.

Sincerely,
Demi Ortega
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

This place is amazing! Whether you're used to time share or regular hotel rooms, the Four Seasons exceeds every area of performance. Like with any place you stay, there are going to be problems. Where this property exceeds expectations is how they take care of and handle every possible situation. I will be back here again if the gods are willing!

  • Stayed: December 2013, travelled with friends
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2  Thank Viking94708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, Carlsbad Ca., responded to this reviewResponded 3 January 2014

Dear Four Season Residence Club Guest,

Thank you so much for taking the time to share your recent experience at Aviara. I was more then pleased to learn that we exceeded your expectations in every area of service. Knowing that we were able to handle all your concerns throughout your stay means a great deal to me.

We look forward to welcoming you back to Four Seasons Residence Club in the very near future.
Until then all the best to you and your family in 2014!

Sincerely,
Demi Ortega
General Manager and Regional Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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