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“Excellent family hotel value with wonderful customer service”

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West Inn & Suites Carlsbad
Ranked #1 of 36 Hotels in Carlsbad
Certificate of Excellence
Wayland, Massachusetts
Level Contributor
3 reviews
“Excellent family hotel value with wonderful customer service”
Reviewed 25 February 2012

My family of 5 (three kids, ages 15, 10, and 8) just stayed at West Inn during February vacation. We managed to get a room on very short notice (called mid-evening and checked in a few minutes later) and were not disappointed. One of the few hotels we've ever encountered with double king-sized beds in each room. Very comfortable, wonderful service. The kids loved the warm cookies each evening, and the heated outdoor pool was a huge success because it was warm enough to swim in during cool February days! We ventured to nearby Carlsbad City beach one afternoon and were able to borrow beach chairs, beach towels, and sand toys from the front desk--we enjoyed a lovely day at the beach because of this!

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (224)
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Merced
Level Contributor
340 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 16 February 2012

My daughter, granddaughter, and I went to San Diego for one day and night before going to Disneyland. This is the best place ever!! From the time we walked in the door until we left we were treated like we were the only ones there. The entire staff including the housekeeping dept were so friendly and caring. The room was so incredibly clean. The change the bedding down to (or up to) the bedspread. Extra towels without needing to ask, a fantastic walk-in shower! I just can't say enough about how great this place is. THANK YOU ONE AND ALL FOR MAKING OUR STAY THE BEST AND ONE WE WILL NEVER FORGET!

Room Tip: I can only assume that every room is great!! Very quiet, black out drapes. perfect.
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  • Stayed February 2012, travelled with family
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Helpful?
Thank VickiG95340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 February 2012

This is a service oriented hotel and they do it very well. Warm, comfortable personalities throughout the property.The front desk personnel all went above and beyond our expectations. Spacious, clean accomodations. King beds for everybody. Full breakfast buffet served daily and included in the room rate. Two restaurants onsite (one bistro and one steakhouse), both of very good quality. We will absolutely return to The West Inn & Suites when staying in the southern California area.

Room Tip: The double king suites are perfect for families.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank palmagranite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2012

We've stayed in many different hotels, but this one is the best yet! We have two boys, 2 and 8 years old and we felt very comfortable here. The cookies and milk were a nice touch. The service was warm, friendly and accommodating. These guys do service right and understand that it's the little things that make a great hotel. Thanks to Corey and the crew for making our stay fantastic! This will be the only place we stay when coming to Legoland.

  • Stayed February 2012
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Helpful?
2 Thank paperzombies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zion National Park, Utah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 February 2012

We stayed at the West Inn while visiting Legoland last spring break. We required two hotel rooms, and were able to get them adjoining without any problem. The rooms were very well appointed with comfortable beds. I wish there had been an actual closet, but that would be my only complaint. The small fridge and sink allowed us to keep snacks in the room, which makes a big difference when traveling with young children. Our kids absolutely loved the chocolate chip cookies every evening and still tell us it is their favorite hotel ever! The pool was kept very warm, which we found to be a real perk during our springtime trip. Although not overly large, the kids had a blast playing in the water.

The hotel property was very well maintained and has a plantation vibe in the decor. The breakfast each morning had plenty of choices, but we did find seating to be a problem most days as many families seemed to be on the same schedule.

Because of the size of our group, we didn't utilize the free shuttle to Legoland, but thought it was great to have that offered. The location of the hotel is right off the freeway, but we didn't notice it being noisy. There were several family-friendly restaurants within a one-mile radius of the property and we found it to be very convenient for all of our vacation activities. We would definitely recommend to others and would stay again ourselves.

  • Stayed March 2011, travelled with family
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Helpful?
3 Thank Chantae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issaquah, WA
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2012

It has been a few years since our last stay at the West Inn, and if anything, they have improved their wonderful boutique hotel. The staff is friendly and helpful, and the rooms are wonderful. This is a great bargain for a luxury quality hotel, that is uber family friendly (we are a family of 5 and many hotels are not convenient for a family with 3 children). The location is perfect and the new restaurant is very convenient.

  • Stayed November 2011, travelled with family
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Helpful?
Thank Issaquah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 January 2012

Excellent place, very neat & clean, friendly staff, decent breakfast, great location for Legoland visitors. They have a courtesy shuttle to Legoland. Nice setting, free parking. Kids enjoyed the complimentary hot chocolate and cookies in the evening. We got it on a Groupon deal so it was really economical as well. All in all, couldn't have asked for anything different. Will certainly stay here again if I am in the area.

  • Stayed April 2011, travelled with family
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Helpful?
1 Thank ArchiG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Inn & Suites Carlsbad

Property: West Inn & Suites Carlsbad
Address: 4970 Avenida Encinas, Carlsbad, CA 92008-4343
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Carlsbad
#1 On the Beach Hotel in Carlsbad
#1 Best Value Hotel in Carlsbad
#4 Romantic Hotel in Carlsbad
#6 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3 star — West Inn & Suites Carlsbad 3*
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn And Suites Carlsbad
West Inn & Suites Carlsbad Hotel Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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