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“Simple but adequate”

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Best Western Carmel's Town House Lodge
Ranked #17 of 25 Hotels in Carmel
Reviewed 15 June 2017

Basically an old style motel. Rooms were very spare and definitely showed some signs of age--but comfortable enough. (Bathroom had lots of counter space, something often missing but definitely appreciated.) Staff was friendly and helpful and the location, just a few blocks from downtown, was dandy. Considering price/location trade-off, it was a good value.

Room Tip: Probably want second floor, but no elevators so need to get your luggage up.
See more room tips
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear Mike,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 4 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 48 of 690 reviews

Reviewed 5 June 2017

I stayed here with my daughter and had a great time. The front desk staff was extremely helpful and kind. The room was clean and comfortable. My daughter enjoyed the pool. Breakfast was decent--a bit crowded the second day of our visit so we had to bring our food to our room, as there were no open tables. I would stay here again.

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Renee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear Renee,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

This hotel is 3 short blocks from the main street in Carmel and is walking distance from great shops and resteraunts. Staff is very friendly and helpful. They have a very nice sundeck with comfortable chairs to relax. Room was clean and nicely decorated.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank L598NPlauraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear Guest,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017

Room and service were very nice. Breakfast was adequate, at best. Office staff edge helpful and friendly. Location was very good. Got room that we had requested. We had a pleasant stroll through Carmel and down to the ocean.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A8167ARrobertd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear Guest,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 4 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

Will return. Liked location the best. Convenient to retaurants and shops with a gas station across the street. Bed was toooooo hard. No light in the closet. Expected to hear traffic, but room was very quiet, except for occasional luggage drop from room above or on side. Would recommend to friends, noting issues with bed and closet.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank johnwX6432SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear John,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2017

We stayed one night at this hotel for the year end day of 2016. I was a bit upset about the size of the room and the fact that it looked old fashioned wooden motel, but given the fact of high accommodation prices in north California it was good. The breakfast was good. The staff were nice. We did not have a parking problem which can be a hassle in some of the hotels.

  • Stayed: December 2016, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Ibo1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 14 July 2017

Dear Guest,
First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.
Thank you again for your 4 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017 via mobile

I suppose I had grown to expect more, during a two week trip from the UK traveling through Nevada and California it was shock to see our room in Carmel, I suppose this is what a budget gets you in this town.
On getting into the room, an hour later than the advertised check in, the lights or TV would not work, day 2 the room was not serviced.
The ever smiling staff could not be phased by any complaints, but you get what you pay for in this town, and the "best" costs a lot !!!.




Stayed: May 2017, travelled as a couple
1  Thank FrankJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded 8 May 2017

Dear Frank, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Carmel's Town House Lodge

Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Region: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Carmel
#16 Romantic Hotel in Carmel
Price Range: $167 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Carmel's Town House Lodge 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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