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Reviewed December 22, 2011

Very nice hotel but like others have said front desk staff can't make decisions if you request something. Not sure what the deal is with management. Overall hotel is great but you pay heavily for it. Not sure if I would return.

  • Stayed: June 2011
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1  Thank Jaymaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 22, 2011

We love the St Regis! The staff is always incredibly helpful
and work to exceed your expectations! They always give us
a nice upgrade.....SPG member! The hotel and the views are
spectacular. The have access to their own beach access via
a tram (big golf cart) very nice restaurant there.
The pool is excellent and the golf course is great too!
Close to Dana Point Harbor to get out to Catalina and close
to Laguna Beach for Art and great dining.
This hotel and location for us is better than being in Hawaii!
Much cleaner nice and professional!

Room Tip: Ask for the gold member upgrade
  • Stayed: March 2011, travelled as a couple
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 22, 2011

Wonderful visit. I have absolutely no complaints. It's a St. Regis and I think that's all that needs to be said. Will stay here again if given the opportunity. Very Quiet stay. The staff was very friendly and helpful. Beautiful location. Stonehill Tavern for dinner was perfect.

  • Stayed: December 2011, travelled as a couple
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Thank jlsterling226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 21, 2011

As if your room isn't pricey enough, these 5 star properties find it out of line to provide basics like coffee in your room. As if anyone these days prefers to order a $25 carafe of java. By the way stopped in the cafe for the coffee....had better at the local mini-mart. It just felt like yeah it's a beautiful property...but the 'wow' factor in service wasn't there. Mattress was only average in comfort.

  • Stayed: December 2011
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1  Thank genaugenau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 20, 2011

Like somany others, I received an email from the hotel offereing an upgrade, for a fee. I agreed for the St. Regis suite at $250 a night and corresponded with the "rooms butler" to also get a dinner reservation at the M. Minna restaurant. Imagine my surprise when the hotel did not have a St. Regis suite and no explanation for the communications failure! the room I had was nice, although it viewed a parking lot. The manager pointed out how very many SPG platinums they had. In sum, nice room, but no nice treatment for spg platinum. I will not return. Also, you are pretty far from the beach. There are better choices around.

  • Stayed: December 2011, travelled on business
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1  Thank FreqTravDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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