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Reviewed June 15, 2018

We look forward to going to El Morocco every chance we get. It is truly an oasis, very relaxing and quite. First thing we noticed when we entered was the air was cool and scented with orange, very fresh and welcoming. The "happy hour" is a good way to meet fellow travelers. The pool is always refreshing, no matter what time of year and the hot pool in quite warm always. the breakfast is interestingly good. The staff is friendly and helpfull

Stayed: August 2017
Thank yesiamaswede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 21, 2018

Hubby and I booked a 4 night, 5 days stay at El Morocco Inn and Day Spa. We arrived at 6:20 PM and were rushed to our room and given a 5-minute tour of the facilities. The receptionist told us she was leaving at 7 PM, had a lot to do and would be able to give us a quick tour... This was our welcome!

We got into our room and right away we noticed that it was dark, dank, and dusty! We saw food crumbs and fingerprint smudges everywhere!!! There was one window in the entire room which could be opened at it was 6 inches wide by 6 inches long! The bathroom had no toiletries, there was mold on the shower tile, and the place looked like a total dump littered with super cheesy African decorations. We were immediately bummed out! I went and told the receptionist we didn't have any toiletries and her response was, "wow how could that be???" Um, you work here, you tell us?!!

We didn't find the staff to be very friendly or kind during our stay. To be fair, one evening during our stay there was a friendly female hostess who was originally from Washington state. Other than that, we found the staff to be very aloof and unfriendly.

On our third day at the Inn, we were up reading by the swimming pool and we saw the pool maintenance man put liquid chlorine bleach and tablet chlorine bleach in the swimming pool and the hot tub pools. The pools reeked of chlorine. We stayed at the Inn only because we thought the mineral pools were all natural and without chemical additives and we were so gravely disappointed. We felt like we had been tricked. We've stayed at mineral spas all over the United States on many occasions and never have we stayed at a Spa where they chlorinate their mineral water. It defeats the purpose of staying at a mineral spa! The last day we were at the Inn, the motor on the hot-tub broke, so the hot tub water was cold and there were no jets working. Staff didn't apologize or provide a timeline for repair. Just disgustingly unprofessional!

We each paid $140 for mud bath treatments which were OK. We thought the treatment room was dark, dank, and dirty. Again, it didn't meet our expectations. To be fair, our therapists were friendly and did a good job with the treatment. It just wasn't the spa experience we were hoping for... We had raindrop treatments booked, but cancelled them so we wouldn't have to go back into the treatment room... It's not a serene uplifting vibe. It's like a dank basement...

The complimentary breakfast was the best thing about the place. They had bagels, bread, sweet rolls, avocados, onions, tomatoes, cream cheese, and butter. They also had cantaloupe, and grapefruits every day. There were also hard boiled eggs and yogurt. The French press coffee was OK. The lemonade mint tea was country time lemonade mixed with mint tea... Blah... The cold mineral water was pretty good.

The town of Desert Hot Springs is depressed, run down and far away from Palm Springs. We did eat at two good restaurants in town (Thai and Mexican) which were clean and the food was well prepared. The rest of Desert Hot Springs looked sketchy and like there was a lot of criminal activity in the area. It wasn't beautiful or pretty like Palm Springs... The 15-minute drive to Palm Springs was a chore too... We were hoping the mineral spa would be worth the drive, but it was sadly not worth it...

I would not recommend this place nor would we ever stay again. The place is cheesy, not that clean, in desperate need of TLC, and the staff really aren't that friendly...

Room Tip: Room 101 sucked
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Iwasko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 17, 2018

This is a unique place. I really enjoyed the hot springs pools. The room was a little dark for my taste and a bit kitchy. Overall I had a nice time and the staff and the people that were staying there were a friendly bunch.

Stayed: June 2017
Thank Baggia24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

If you are looking for a place with peace and quiet, romance in the air, and enriching activities in mind... This is the place to be. Relaxation in a hammock or pool, full suite of massaging, challenging game of chess, wholesome food and treats both for breakfast, and wonderful hospitality can all be found in this hidden gem tucked away in a small suburban area of Palm Springs.

Room Tip: If you are looking for a good nights rest. The mattress does sink in the middle and causes back pain and overall difficulty of sleep.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jwadzinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018

This place is small and cute--really feel like you are in a different country. We were so charmed when at check-in, a staff person takes you around and shows you all the amenities. The rooms are nice and quiet. The pools are just wonderful. I loved the happy hour drinks and the snacks. Breakfast was great too with french press coffee--who knew?! We wished we had stayed longer. Everyone friendly and relaxed.

Room Tip: I was intrigued about the ones on the second floor but ours was a downstairs corner unit next to the day spa room and quiet.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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