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Savings alert! 14% below average rates

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Reviews (247)
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All reviewsfreeway sideboiled eggsworked greatpleasant staybeds were comfortableexcellent staygreat place to stayhot tubyogurtlos angelespomonarefrigeratorfi
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4 - 9 of 247 reviews
Reviewed April 4, 2018

I like coming to this hotel because the rooms are always clean and so big for all my junk. I travel heavy and l like that there is plenty of space for all my stuff. The price is perfect for me as well and enjoy coming back here again and again.

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank breezygarcia11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this reviewResponded April 8, 2018

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

The rooms are worse than the room at a MOTEL 6. The microwave was old and stained. There was no soap to use in sink. They provided you with a "makeup wipe". The bathtub was dirty and the bathroom smelled of urine. The beds were old and you caved in because they were worn out. This Best Western should be called a Motel and shouldn't even receive a star.

Room Tip: If you want to feel safe and have a restful time, book elsewhere!
  • Stayed: March 2018, travelled with family
    • Location
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Thank Clair6799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this reviewResponded April 8, 2018

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

Right next to the freeway felt like you were sleeping right on the freeway, then around 2:00 in the morning they started trimming trees with a very loud noisy machine!!! Ugh!!! Horrible! Will never stay there again!

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank sandjwilliams5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this reviewResponded April 8, 2018

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again in the future.

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Reviewed March 29, 2018

Broken lamps, empty conditioner dispenser, 16 bad bug bites, and rude desk help at check in. Couldn't say a word before man at desk was demanding credit card. Spoke over us every time we tried to ask a question or even respond to him. If reservation could have been cancelled I would have done it right then. Middle of night brother woke up with 7 bug bites in a straight line on his right forearm, 6 on his left arm, 2 on his upper thigh, and 1 on his chest. Probably a spider. If you get a room on the freeway side expect to hear trucks and motorcycles all night long.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Best Western
Thank Jeffery W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this reviewResponded April 8, 2018

I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

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Reviewed March 21, 2018

The staff at the hotel is very friendly. My stay was filled with hellos and smiles from front desk, housekeepers and even the maintenance man. He was actually a little chatty but still very friendly. The rooms were also nice, clean and spacious. I plan to be back for sure.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western
Thank frankfurtersally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this reviewResponded March 22, 2018

Thank you for your review and comments regarding our staff and housekeepers. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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