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“Pillows too soft and traffic too loud.” 3 of 5 bubbles
Review of Quality Inn Near Downey Studios

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Quality Inn Near Downey Studios
Ranked #6 of 8 Hotels in Downey
Bronx, N.Y.
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Pillows too soft and traffic too loud.”
3 of 5 bubbles Reviewed 10 April 2011

My stay overall was good, and the front desk was very courteous and helpful to me, but you could here all the cars go by, but window was closed, and I would prefer pillows to be firmer. Too many pillows,all too soft. All I need is one or two firm pillows for a good nights sleep.

  • Stayed April 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank malv1363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 9 May 2011
Dear Guest,

Thanks a lot for staying with us and sharing your experience with other travelers. Please note that we have taken note of your point about soft pillows. We have started working on this issue. Next time when you are here, you will most likely find firmer pillows that will provide you good support all night long. We have also asked our maintenance staff to revisit their method of applying noise blocking techniques to the doors. Thanks again for sharing your concerns with us.

Looking forward to serve you again.
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62 reviews from our community

Traveller rating
    13
    16
    16
    8
    9
See reviews for
11
11
12
24
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Burnsville, Minnesota
1 review
4 of 5 bubbles Reviewed 7 March 2011

There is nothing special about this place- but it's clean, safe and affordable if your travel leads you to the Downey area/

  • Stayed March 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank keiscr01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 8 March 2011
Dear Guest,
Thank you for taking time off to share your views about our hotel with others through your review. I appreciate your kind words and do look forward to see you again in future. We will continue to provide our valued guests like you great service combined with nice and clean rooms.

Thanks again.
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Phoenix
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 March 2011

Good Location. Clean rooms. Great Staff. Easy Check in. Good Breakfast. Clean area.

  • Stayed March 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jjholtPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 8 March 2011
Dear Guest,

Thanks a lot for staying with us and also for sharing your experience with others. We totally appreciate your kind words about our hotel. We strive to provide our valued guests like you nice and clean rooms combined with great customer service with a warm smile. Thank you for your support and we look forward to serve your lodging needs in future as well.

Thanks again.
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Santa Barbara, California
1 review
1 of 5 bubbles Reviewed 14 February 2011

We stayed at this hotel because of the reviews & of course the price was decent. But unfortunately our stay was horrible. The hotel is in a terrible location with a lot of loud noise. They put us in a room right by the street where you could here all the noise & cars drive by so we asked to be moved & they said they had nothing available for us. So we stayed in the room. My husband woke up @ 1am in the morning to a loud dripping noise. There was water coming through the wall from the room above us! When he touched the wall, his hand went through & the whole wall was soaking wet. we knew it was totally unsafe so he asked to be moved because we felt it was very dangerous for our family. Who knows how long its been that way! We had to carry our son who was already asleep to the floor above us! We complained the next morning & the manager said there was really nothing he could do for us! We were staying there for 2 nights & He didn't even offer to give us 1 free night! The new room they gave us wasn't much better. We could here dripping noises but thank good ness it didn't seap through the walls! The ironing board was broken & they only gave us 2 towels. Please Don't Stay Here.... Even though it is a good price it is a terrible hotel with terrible service!!!!!!!!!!

  • Stayed February 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank los3sAmigos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 23 February 2011
Dear Guest,

Thanks for sharing your concern with us through this review. I am disappointed to learn about your experience. I investigated into the matter and found out that after learning about the leakage, the FD staff immediately moved you to another room the same night. We also found out that the leakage was caused by the guest above your room by overflowing the entire bath tub.

Next morning when you talked to the manager about this issue, he did take 40% off from your next night stay. As you can see we did listen to your problems and tried our best to address them and compensate you for the inconvenience. I am proud to say that our hotel is one of the nicest ones on this area and we take pride in offering you the best possible service. I encourage you to visit us again and I will make sure that you have an enjoyable stay with us.

Thanks again.
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Travellers are raving about these Downey hotels

Toronto, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 11 December 2010

When I checked for hotels in Downey I read the reviews on this hotel and was please to see positive reviews. I had to be there for 5 days for a medical proceedure. At first glance I was pleased, Free everything was appealing and no complaints of bed bugs.
The first night I realized that the door to my room never reached the floor, there was a 1 and a half inch gap under the door. Noise, Noise, Noise from traffic and no way to stop it. Single pane windows and that gap provided no stopping of any outside noise. I purchased earplugs and that took care of the problem. I had requested that no one enter my room for any reason as I was to have surgery and did not want to be disturbed. The day of my surgery I was gone most of the day and night When I returned I went straight to bed. The next morning I realized my Ipod was gone. I reported it to managment and they said they would check into it. Later they said they checked security tapes and no one entered my room. I never saw any tapes or was offered any redress for my Ipod. I know someone went inmy room because several towels were missing and whoever took my Ipod left the ear buds that were attached to it. Managment took no responsibility and without looking at the tapes myself, I have no way of proving anything so they can say or do whatever they want. I was happy up until this point but after this incident I would say dont risk it, dont stay here.

  • Stayed December 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SXTHRPST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 13 December 2010
Dear Guest,

Thank you for staying with us and also for sharing your concerns with us. The door gap issue that you have raised has been taken care of. We have added door strips and door sweeper to that room door and as of now, there is no gap between the door and the floor.

For your missing iPod, we checked the security recording and did not find anyone entering your room. As there was a do not disturb sign on your door, none of our housekeeping staff members entered your room. We also checked their logs and it clearly indicates that as per your request, your room was not serviced during your stay. Its very unfortunate that you reportedly lost your iPod Shuffle.

I hope that all went well with your surgery and hopefully you are feeling better. We look forward to serving your lodging needs again.

Thank you.
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1 review
5 of 5 bubbles Reviewed 1 July 2010

I myself like this hotel very much it is very comfortable and the service is good the provide breakfAst in the morning how great!! They give u good tv and movies that come on are awesome!!

  • Stayed December 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cmmj22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
4 of 5 bubbles Reviewed 21 June 2010

The room was very clean and comfortable. Well placed signs in room offered additional services (extra towels, toothbrushes, etc at no charge) Belgium waffles and more offered at breakfast. Delightful. A good value. Close to businesses, freeways, restaurants.

  • Stayed June 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank buckglendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CID_Manager, General Manager at Quality Inn Near Downey Studios, responded to this review, 22 June 2010
Dear Guest,

Thanks a lot for your appreciation and kind words about our hotel. Its very encouraging for us when our guests acknowledge and appreciate our room quality and customer service. I am glad that you enjoyed various items in our breakfast that we offer to our valued guests every morning. We will continue to improve our services so that our guests get the best value for their money. Thanks again.
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Additional Information about Quality Inn Near Downey Studios

Property: Quality Inn Near Downey Studios
Address: 9438 E. Firestone Blvd., Downey, CA 90241-5504 (Formerly Comfort Inn)
Phone Number:
Region: United States > California > Downey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #6 of 8 Hotels in Downey
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Near Downey Studios 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Quality Inn® Near Downey Studios hotel in Downey, CA offers you real value for your hard-earned money. Our location off Interstates 5, 105, 605 and 710 makes our Downey hotel a great place to rest after visiting attractions like: Disneyland Six Flags Magic Mountain Universal Studios Hollywood Staples Center Knotts Berry Farm Our amenities–including our Value Qs–all add up to real value for you. You can count on personal, responsive and friendly service at our hotel in Downey. We provide such amenities as: Free full breakfast Free WiFi Free parking Free newspaper Free coffee and tea From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. All non-smoking guest rooms offer premium bedding and a refreshing shower, as well as amenities like a 32-inch flat-screen TV, coffee maker, microwave, refrigerator, iron and board. Some rooms feature a whirlpool and work area. Get your money’s worth at the Quality Inn Near Downey Studio so you can relax and focus on the experiences you came for. Book now! ... more   less 
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Also Known As:
Comfort Inn Downey
Downey Comfort Inn

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