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All reviews breakfast bar working order real eggs family suite western quality quick trip heavy traffic tortillas in room coffee san diego would stay here again plenty of hot water great place to stay rooms were very clean yogurt on duty pool and hot tub
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Reviewed January 3, 2018

I have stayed at this hotel many times in the past few years in travel from Branson, Mo to San Diego area. Staff is always great, rooms not exceptional but all the comforts of home at easy price and, usually, room available at short notice. Also, easy access off and on freeway.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Deborah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this reviewResponded January 9, 2018

Thank you so much for staying with us whenever you come to San Diego. We look forward to your next stay and hope to help in any way possible.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2017

Room was decent & comfortable but could use some updating. Hotel was in a less than desirable area (lots of sirens & surrounded by mobile homes) but we felt comfortable while on site. We appreciated that the breakfast had real eggs (not the watery, microwave in a bag kind). Breakfas choices were scrambled eggs & sausage one day or breakfast burrito the next, hard boiled eggs, waffles with several topping choices, cold cereal, prepared oatmeal (not instant), yogurt, bagels, English muffins, toast or mini cinnamon rolls.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Heidi_S87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this reviewResponded August 16, 2018

Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re-evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed all we had to offer you and now we have even better choices with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority.

Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again.

Respectfully,

General Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2017

Will recommend to friends and family. Very nice place. Love the service here. Will stay in future again. Great breakfast and internet is fast. Lots of parking. Staff always warm welcoming and feels like family place.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 517adilb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this reviewResponded August 16, 2018

Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re-evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed all we had to offer you and now we have even better choices with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority.

Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again.

Respectfully,

General Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 22, 2017

wow- if it had not been so late and my family members just wanting to call it a day, I should have been more aware of the location and moved onto a different best western and paid for the room due to a "no show".

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank richardmG1030OJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this reviewResponded December 25, 2017

Hello, we do apologize for any inconveniences during your stay. Your feedback is greatly appreciated. Happy Holidays.

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Reviewed December 3, 2017

service not good and rooms and bed super old. This location was not in the best area's. There were people walking around and did not look like they belong there. Parking was a nightmare and very unprofessional

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sophiab915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah C, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this reviewResponded December 5, 2017

Thank you for your review, We take your concerns very seriously and addressing the issues you mentioned.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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