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Aloft El Segundo - Los Angeles Airport
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Reviews (359)
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11 - 16 of 359 reviews
Reviewed 2 weeks ago via mobile

Heather and Nicole were very personable and friendly! Either one could be the mayor of El Segundo!! The live music was excellent. They serve the best fish tacos I’ve ever had! Good beer selection. Fun place!

Stayed: April 2018, travelled on business
Thank Varticus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at Aloft El Segundo - Los Angeles Airport, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thanks so much for taking a few minutes to tell the Trip Advisor community about your experience at Aloft El Segundo LAX. Heather and Nycole are frequently mentioned on Trip Advisor and its for good reason. I am so glad you enjoyed your visit to the hotel and we hope to see you again soon.


James Cotter
General Manager
Aloft El Segundo LAX
424-290-5520
james.cotter@aloftelsegundolax.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Communication among staff is too poor. They should improve quickly, otherwise we can not believe here. Staff does care only guest in the room, nothing about any other requests and invoice is loose. Guest can not expect some options ex. 24-hour cleaning service. We were much disappointed even here is convenient as close to airport, Ralphs 24-hour supermarket, In-N-Out burger, connection to freeway etc.
急ぎの洗濯を頼みましたが、全く忘れ去られていて預けた衣類が完全に置き去りのままでした。スタッフ間の基本的な連携が出来ていません。ひとつ前に泊まったホテルでは大変真摯に対応戴いて感激したので、こちらではがっかりです。この様な体質が改善されない限り、ここに宿泊すべきではありません。

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank MMBaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at Aloft El Segundo - Los Angeles Airport, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you for taking the time to provide some feedback about your stay. unfortunately the translation of your review using the translation feature makes it difficult to understand what issues you experienced during your stay. I was disappointed to see that you were unhappy and I would like to fix or address any issues you experienced but I don't understand the content of your feedback. Feel free to reach me via phone or e-mail to discuss.


James Cotter
General Manager
424-290-5520
james.cotter@aloftelsegundolax.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Thank you Heather and Nicole for the good time in the lounge. Live music and fantastic bar staff. I would recommend this place to unwind at after a hard day. Left with a smile on my face. This location is very close th LAX and many nice areas near the ocean.

Stayed: March 2018, travelled on business
Thank gjohnson787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at Aloft El Segundo - Los Angeles Airport, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thanks for taking the time from your busy day to share some feedback about your stay at Aloft El Segundo LAX. I was pleased to hear that Heather and Nycole are once again bringing smiles to our guests faces. They truly go above and to make everyones experience more enjoyable.



James Cotter
General Manager
Aloft El Segundo LAX
424-290-5520
james.cotter@aloftelsegundolax.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had a blast with heather and Nicole and the wxyz bar last night. They are just so much fun. Great drinks, conversation, and positive attitude. I would always recommend this place to stay at the hotel and enjoy a nice evening down at the bar

Stayed: March 2018, travelled on business
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at Aloft El Segundo - Los Angeles Airport, responded to this reviewResponded 2 weeks ago

Dear Glenn,

Thanks for taking some time from your busy day to share some feedback about your awesome experience at Aloft El Segundo LAX.
Heather and Nicole are rock starts and along with our other bartenders they make the atmosphere at WXYZ something to behold.


We hope to see you again soon at Aloft El Segundo LAX


James Cotter
General Manager
Aloft El Segundo LAX
424-290-5520
james.cotter@aloftelsegundolax.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very chic hotel.
This hotel is good for business or single travel.
Room are small and bathroom is shower is even smaller.
The hotel bar is fantastic tho.
Very close to LAX - if you are hanging at the beach city this is a perfect location.

  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LucaReilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at Aloft El Segundo - Los Angeles Airport, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking the time from your busy day to share some great feedback on your stay at Aloft El Segundo LAX. your 100% correct that our hotel is good for business travel. Many fortune 500 companies have offices in El Segundo and many people who travel to El Segundo to conduct business with those companies choose the Aloft for there hotel needs. Liek you said for the beach cities htis hotel is a perfect location!



Thanks

James Cotter
General Manager
Aloft El Segundo LAX
424-290-5520
james.cotter@aloftelsegundolax.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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