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Reviewed April 5, 2018 via mobile

I unfortunately stayed for business. I am not particular when it comes to business hotels. I need a comfortable bed, a comfortable room temperature, and a usable bathroom. The bed was decently comfortable. I could not keep the room at a comfortable temperature to save my life. Because you have to choose either air conditioning or heat, in the day time it was too hot and at night it was too cold. The shower had a handle that didn’t indicate where hot was so you have to figure it out. The shower dripped constantly. The carpet in the room looks old and dirty. I used the gym and it had all the right equipment but only half of it worked.

I will say that the staff at this hotel are spectacular and the restaurant serves a great breakfast at a reasonable price.

Stayed: April 2018
Thank Vince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve L, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this reviewResponded July 19, 2018

We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to improve and deliver exceptional service to guests like you. We are currently undergoing a complete renovation of our Rooms, and Lobby area along with upgraded Wifi and TV services.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Garden Grove.
Sincerely,
Steven Langevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

Stayed there a few days ago while visiting my daughter and was very pleased. I arrived a bit later in the evening and check in was handled very smoothly. My room was in great shape, near the elevator and very comfortable. The hotel is near Disney, with a cluster of hotels surrounding it (and the Target right across the street) but far enough away to seem away from the resort traffic. It's an easy ride to/from SNA Airport. Only real issue was the parking gate was a tad wonky, but nothing serious.

Room Tip: Near Elevator rooms were ok, elevator was very quiet...
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RJFedorco44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this reviewResponded March 27, 2018

We appreciate the generous score and kind words. We do love our location near shopping and many national restaurants, and the ease to get to several freeways, all while being close enough to the parks.

Much thanks,

The team at Garden Grove

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Reviewed March 21, 2018

We had a group of 29 for a high school mock trial trip to Orange County and could not have been happier with the service. From Luis and Natalie at the front desk to Bernard in Food/Bev, everyone was very helpful and accommodating of our needs. Hotel is close to everything and rooms were decent (great bathrooms!)
Had a great visit!

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Dannyd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this reviewResponded March 23, 2018

This is great to hear! Thank you so much for staying with us. We appreciate the excellent review and will certainly congratulate the team members who made the stay memorable.

We look forward to seeing you again!

The team at Garden Grove

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Reviewed March 10, 2018

Price is right, service is excellent (Issack at the Front Desk is the nicest person you'll ever meet), and amenities are just right for us! Room was clean and fresh. Lobby was clean and slightly elegant. Price was perfect. We had a rental car, so it made going to and from the parks a snap, although parking can be tight when they're busy. Highly recommended!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank NoAngst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this reviewResponded March 12, 2018

We thank you so much for this review and will certainly congratulate Isaack on his customer service. We hope to be of service again and again.
Very best,
The team at Garden Grove

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Reviewed March 5, 2018

The hotel has a great location across the street from Target. Plenty of restaurants close by and a nice lounge. The staff are friendly and helpful. Many locations to explore nearby and relatively peaceful and quiet.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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